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Dyson Pure Hot+Cool HP04 (page 2 of 5)
White/Silver, Black/NickelReviewer Photos & Videos
We purchased this fan from Jb Hi Fi. It came highly recommended. When purchasing the fan we indicated that we wanted an extra heat source for an on-site caravan but more specifically to keep our kids room warm in the annexe. Unfortunately it really struggled to heat the room. It was used for 4 days and struggled to lift to room temperature I also didn’t notice any difference in the air quality. I was pretty disappointed considering the price and for the amount of money we spent we are better off getting a small split system installed. We have now returned this item.
Purchased in June 2020 at JB Hi-Fi for $800.00.
If the product worked as described it would be great.
Unfortunately, we’ve had nothing but issues. Our machine has been replaced twice now for different faults - we thought “third time lucky”... unfortunately that wasn’t the case and now we are getting a refund. If you’ve got time to constantly call centre support and drive around getting the models replaced this is for you. Otherwise don’t waste your money.
Purchased in December 2019 at Harvey Norman for $899.00.
Hello, thanks for your reply.
This is not exactly a resolution - as I wanted a machine but it appears that I cannot get a machine (after several attempts) that works as per the product specifications....
Read more Therefore I do not recommend this machine to anyone unless they have plenty of spare time to call customer support.
This is certainly not the normal experience.
We are happy to help you purchase a machine if this is still what you are after. Please just forward your details and review to auaskdyson@dyson.com and we will be happy to discuss further and assist.
- 4 reviews
- 1 like
Really happy with my Dyson purchase. It looks great and does the job much better than any other heater I've had. I'd certainly recommend this product even though they're not cheap.
Find out how Dyson Pure Hot+Cool HP04 compares to other Air Purifiers
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I waited several days for the purifier after ordering the product directly from Dyson over the phone. The phone order itself took 3 hours because the sales representation claimed the system was down. The purifier arrived, and as soon as I plugged it in and turned it on, there was a burning smell coming out of it and the purifier stopped working with a triangle sign and exclamation mark. After that, the machine won't work. This has been extremely disappointing and frustrating because it's meant to be a new one, yet Dyson sent me a faulty purifie...
Read morer. I have wasted a lot of time so far on this product, and now I have to waste more time by taking it back to the post office to get it shipped back to Dyson and wait even longer to get my money back. Ordering directly from Dyson has been a big mistake, and it's better to buy products from the retailers for better service. It has been very disappointing that for such an expensive product, Dyson sent a faulty one and caused me great inconvenience.Purchased in May 2020 at Dyson.
- 2 reviews
I expect a smoother mechanical for a super expensive appliance.
This is the second unit i have exchanged. Disturbing noise got better but still persist.
It maybe a common issue with this model.
Not sure how it passed the test.
Purchased in April 2020 at Appliances Online for $899.00.
Please be assured it is normal for a mechanical noise to occur when switching the airflow from forwards to diffused back. This noise occurs as the mechanism physically moves to divert the air.
We do...
Read moren't anticipate this to cause any difficulties, but if you believe this isn't right or would like to discuss further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help.Related Articles
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- 2 reviews
Really satisfied with the dyson, it looks and works real good. The heating of a small room is pretty quick and the fan speed is good too. The dyson link app is fantastic.
Purchased in December 2019 at Bing Lee Online store for $898.00.
- 11 reviews
- 4 likes
Worked well for about a month, then just refused to work again. I know it’s under warranty but seriously why do we have to pay almost a thousand dollars to have to chase our tails to get satisfaction. I will never buy another Dyson product. This one will be in the appliance graveyard.
Purchased in November 2019 at The Good Guys.
This is certainly not the experience we want you to have with your Dyson machine and would value the opportunity to get this sorted for you.
If you could please forward your details and review to aua...
Read moreskdyson@dyson.com our Dyson Experts will be in touch and happy to help get this sorted.
- 3 reviews
Purchased the HP04 from Harvey Norman online. I received the product after 20 days and switched it on yesterday. The unit seems to have a problem with the fan. When in auto mode and the set temperature is above the room temperature the fan works fine. However, when it reaches the set temperature, the fan speed just drops completely that unless you put your hand in front of the vent you can't feel the breeze. Pushing the fan speed up using the remote control results in the fan speed number on the display panel going up (even up to 10) but there ...
Read moreis no change in the fan speed. I got in touch with Dyson support and was told that they would open a service ticket. I have to now pack the unit back into the box, print and put the return label on it and drop it off at AusPost and then wait for them to fix the problem and send me the unit back (no ETA provided). Usually people spend the additional dollar for quality and piece of mind and this experience doesn't sound anywhere close to it for the premium price paid. 100% failure rate. In hindsight I would rather return this and get 5 units from Kogan that would all work well with 100% success rate.Purchased in April 2020 at Harvey Norman Online for $899.00.
- 7 reviews
- 2 likes
We got these at the height of bushfire in Victoria, unfortunately there were major backlog, meaning we only got these in early February. We tested the product in the kitchen, yes it does purify the air quickly as advertised. We were able to control the product over the Internet which is a neat feature. The filter has a long life compared to others in the market. The product was good, so we recommend our family getting one. They waited as long getting one given the backlog, and when it arrived the product was a Dead on Arrival (DOA.) They went t...
Read moreo Dyson and they were very helpful in exchanging for a new one, although they had to wait again. Once arrived the second one worked as advertised. The other complain is, as with most Dyson products, the price. But as I said, you are paying for their cutting edge engineering and design... there's a reason why their products are very sought after all over the world!Purchased in January 2020.
While we are sorry to hear you had difficulty with your first Dyson Pure Hot+Cool machine, we are pleased to hear we were able to help get this sorted.
We are confident your new machine will provide ...
Read morereliable performance for years to come. Please don't hesitate to get in touch if we can be of any further assistance, we are only happy to help.Find out how Dyson Pure Hot+Cool HP04 compares to other Air Purifiers
Know better, choose better.
I eventually plucked up the courage to spend a crazy amount on the Dyson Pure Hot+Cool fan after the recent Bushfires.
I must say that I am REALLY disappointed with the product. It performs its core function of blowing air very poorly. Even on the top speeds of 8-10, the airflow is much worse than the $15 Target fan we were using before and which we have started using again. It does little to cool us down even though the unit is sitting at the foot of our bed. It will be of little or no use in a large family room. At the moment, it is an extre...
Read moremely overpriced air purifier. It does have excellent functions such as an app, air purifier, timer etc and is simple to use but I think that Dyson have focused too heavily on all the gimmicks and have forgotten about its core function, blowing air. We will be returning it this week.Purchased in February 2020.
We are sorry to hear you are unhappy with your machine.
As your machine functions as a purifier as well, you may find the fan strength is different to other fans (without purification). While Dyson d...
Read moreo offer fans with increased airflow, this machine does benefit from functioning as a personal fan, a room heater, and a purifier in one device.
- 6 reviews
- Dyson Pure Hot+Cool HP04
- Verified
LCD Screen Displays a Triangle with an Exclamation Mark After 1 Use
Received this air purifier 2 days ago and first time testing, it worked fine. The next day, turned the fan on, it oscilated but there was no air flow at any speed. After 5 seconds, the fan stopped all together and an exclamation mark appeared on the LCD screen. Contacted dyson customer service and she was very helpful, within minutes she sent me instructions and ‘paid returned parcel post’ to send to sydney for their technicians to have a look at. Very disappointed with Qantas store where i bought this product from, i was asked to wait for 3 to 5 business days just to receive the ‘paid returned parcel post’. Not to mention, a month long of waiting time for the product to be delivered at my place.
Purchased in January 2020 at Qantas Store .
We are sorry to hear you had difficulty with your Dyson Pure Hot+Cool machine, however glad to hear you have been in touch and we are getting this sorted.
If we can be of any assistance, please just ...
Read moreforward your details and a copy of this review to auaskdyson@dyson.com and we will be in touch to help.The reviewer stated that an incentive was offered for this review
I’m really disappointed. Our machine is not working after being used for one day. When I turn the machine on after a few seconds it shows a triangle with exclamation mark. I have tried contacting Dyson to work out how to fix this and they have not yet responded.
Purchased in January 2020 at Harvey Norman for $899.00.
We are sorry to hear your machine isn't working. This certainly isn't the experience we wish for any Dyson Owner and want to rectify this for you.
We trust you have heard from us by now, however if n...
Read moreot, please forward your details to auaskdyson@dyson.com and we will be in touch very shortly.
- 17 reviews
- 19 likes
I'm the kind of person who, for many years, has found it impossible to sleep without the fan on at night time for two reasons: 1) I get excessively hot, and 2) I find the white noise of the fan very soothing. And so my metal floor fan is switched on pretty much 24-7, only getting switched off when I'm not home. This presents two issues: the fan generates A LOT of dust. All over the front and back of the fan; the blades; the motor; and then, all over my belongings. I find this extremely annoying as 1) it's messy and difficult to clean, and 2) I ...
Read morehave suffered from allergies and hayfever all my life. The dust in the room doesn't help, clogs up my sinuses and often makes my eyes feel itchy, even when I've expended my best efforts to keep the fan less dusty; it's difficult because I use it so frequently. When the opportunity to review the Dyson Pure Hot+Cool arose, I was excited and intrigued. The design itself is appealing to me, different and interesting, and looks great in the setting of a modern home. I was particularly intrigued by the function of the fan itself (it is bladeless) and hopeful it would generate much less dust than my older fan. Unboxing and assembly was fairly simple, with clear instructions provided. Once set up, flipping between the modes was easy although I was only interested in one (cool, as I live in hot, sweaty, muggy Brisbane). I was pleasantly suprised by the strength of air generated by the unit. I use a high-velocity, metal-bladed floor fan and am used to having it on at full-force. The Dyson is just as satisfying and was able to cool my room down easily, and aid in getting me to sleep. It DOES generate noise, though no more than my other fan and I actually find the noise to be a plus, as I am comforted by the white noise while falling asleep. Since using the Dyson over the last few weeks, I have noticed far less dust in my room and on my belongings, particularly electronics in the bedroom. Certainly not the thick clumps of sticky dust that seem to attach themselves to my traditional fan. I find the device fairly easy to clean (I just run a slightly damp cloth over the exterior) and feel comforted by the knowledge that I'm no longer surrounded by, and inhaling, plumes of dust every night. I would reccomend this product if you need a fan but suffer from respiratory/health issues exacerbated by excess dust. There is absolutely far less dust in my room now which is wonderful not only for cleaning, but also because I know I'm no longer breathing it in or getting it in my eyes. Cons? The price. This is not an inexpensive item. It does the job for cooling (and I look forward to testing out the heating function more in the mild Brisbane winter) and absolutely does generate less dust than a traditional fan, so that makes it an appealing product for those in need of cleaner air during the night time.
I bought the latest model (v4 I think) for $899 from Harvey Norman in December 2019 to deal with bushfire smoke in Sydney. Beware: there are many paid reviews online.
Pros: seems to clean the air well inside our bedroom.
Cons (much of this is shaped by the cost of the machine):
Fan issues
- Fan does not work as well, and is significantly noisier than our $10-$30 pedestal fans at any speed above 2.
- Even at 10, the fan is about as strong as our pedestal fans on low.
- Separately, the machine intermittently makes a high pitched grinding / whirring noise. Turning it off at the power point usually gets rid of it, but then it returns in a day or so.
...
Purchased in December 2019 at Harvey Norman for $900.00.
Thank you for taking the time to share your experience with your Dyson Pure Hot+Cool purifier.
In regards to the air quality outside your home, we are aware that some readings aren't quite right and ...
Read morehave worked with our third party supplier to rectify this. Inside your home, The Pure Hot+Cool machine won't be able to provide you an AQI, however will report on the amount of PM2.5 particles and PM10 particles in the air.
- 42 reviews
- 84 likes
- White/Silver
- Verified
- Ambassador Review
An excellent air purifier & fan/heater that makes a difference. However high price, & questionable support are concerns.
DYSON "PURE HOT+COOL" (MODEL HP04) REVIEW:
Please note that this is a rather in-depth review, and as such, please make yourself comfortable, get yourself a beverage and a snack, and take the time to process this information. I’ve tried to give you as much information as possible, and even go into “Navigating and translating the Dyson Australia website” because a great deal of information about the Dyson Pure Hot+Cool isn’t always in logical locations, or clearly conveyed. This is all aimed at getting you as much verifiable information to you b...
Read moreefore you make your purchasing decisions. THIS IS AN AMBASSADORIAL REVIEW: Note: I have been sent this Dyson Pure Hot+Cool as part of Product Review’s “Ambassador Program”. In short, as an ambassador, I get sent items for free, in exchange, I write a detailed review. While I do get to keep the items sent, I don’t get any other payment. I write this from a consumer’s perspective, the good, the bad, and the quirky. I will tell you what I do like, what I don’t, how things might be improved, and what other considerations I’ve found that might influence your purchasing decisions (one way or another). BEFORE DELIVERY:
Purchased in December 2019 at Dyson.
Thank you for taking the time to share your feedback and review on the Dyson Pure Hot+Cool.
To confirm, all Dyson machines in Australia come with a 2 year guarantee (regardless of the registration st...
Read moreatus of the machine), and our Dyson Experts are always happy to assist.
Hi there,
I'm happy to assist. The product is honestly, very good, and I hope I conveyed that clearly....
Read more Frankly, emailing Dyson support is an option, and I will use it in the future. However, I chose to use your phone support team because I wanted an answer quickly since I was short on time. It also helped me to review your support team which was the main purpose of the exercise. It's just a shame that they couldn't answer my question. I have never questioned their willingness to help. (I mentioned they were friendly), it's just that the one time I had a question, they failed. I'm sure the majority of support calls are successfully resolved... but mine was not one of them, and I had to add that to my review. Customers need to know these things, and I've done my best to preemptively solve the problem for others with my review. Now regarding your registration-free 2 year warranty period. If that is indeed, the case, there are numerous locations on the Dyson Australia site that clearly contradict that statement. After just 30 seconds of searching, I found two glaring ones: 1. I'd like to direct you to the Dyson Australia product registration page. On it, it clearly states: "Why register your machine?" The very first point states: "Protect your investment with your free no hassle warranty." The wording suggests that the warranty protection IS conditional on the registration process. Logically, there's little incentive to register, if users already have the warranty as you claim. 2. Enter the downloadable manual... The following passage is from page 4 of the HP04's downloadable manual on the Dyson Australia Site: "After registering your 2 year guarantee, your Dyson appliance will be covered for parts and labour (excluding filters) for 2 years from the date of purchase." AGAIN, the phrase "After registering... your Dyson appliance will be covered..." This is as clear a contradiction as you can get. You see, this is the kind of contradiction, and unclear communication I was trying to raise your awareness of, and help customers overcome. I fully expect Dyson to change the site either by a desire to fix these problems specifically.. or a process of updates to address changes in general. I sincerely hope my review will become out of date quickly if it means these issues are addressed. Dyson makes amazing products, but your web site's communication and marketing is... inefficient and frustrating to say the least. As an I.T. professional & web administrator, with a communication background I know how larger scale organizations often make a change, and the web team is often the last to know. I don't want to ridicule anyone. However, your site is the FIRST place people look, and they're going to be confused, or worse, misled by these sorts of contradicting issues. Naturally all electronic products sold in Australia are required to be covered by a compulsory one year warranty. So from what your company stated, it was a fair interpretation to say that registration was a process to extend the default 12 months to two years. Ultimately, my review of Dyson's warranty stands, because it is based on the information your company is still presenting to the general public. 2 years for a $900 appliance disappoints me, registration required or not. Ultimately I want to encourage manufacturers like Dyson to design long-life fully-recyclable products, partly as a demonstration of commitment to quality and customers alike, and to significantly reduce waste. So I choose to have higher expectations and buy accordingly when I can. I hope this helps, HARMOFind out how Dyson Pure Hot+Cool HP04 compares to other Air Purifiers
Know better, choose better.
Questions & Answers
My Dyson put hot + cool HP04 is 12 months old , it now keeps turning off & showing caution symbol.
Contact Dyson since you still have the warranty. It happened to me twice even with the brand new replacement. But don’t expect quick response from them, It took me 2 months. I just got the third machine yesterday, I am going to try it on today. Hopefully, it works. Otherwise I have to do this process all over again. Lose trust on them now.
This is certainly not what we'd expect from a Dyson Pure Hot+Cool and we are happy to help get this sorted.
Please get in touch with our Dyson Experts via live chat, Facebook Messenger or phone. You can find our contact details and links to chat here: https://www.dyson.com.au/support/contact-us
We hope to hear from you and look forward to assisting.
Thanks for answering, this heater was bought through a Hervey Norman store I’ll Australia. Can you help in rectifying the problem of it shutting down all the time when set on heat of 23 deg C and showing a caution symbol.
We’ve had our Dyson pure hot + cool for about 2 weeks and it’s started to become jerky when oscillating. It will be smooth in one direction, then jerky when it reaches the end of the other direction. Any ideas on how to fix?
This is certainly not what we'd expect. We would encourage getting in touch with our Dyson Experts via live chat, phone or Facebook Messenger so we can get this sorted. You can find our contact details and chat links here: https://www.dyson.com.au/support/contact-us
We hope to hear from you and look forward to assisting.
Hi, I have mine for a year without major issue and then very suddenly it stops working with exclamation mark inside a triangle. I have tried reset, unplug, clean sensors, but it still refuses to go pass 2 seconds before the triangle error returns. Any possible explanation for that?
The exclamation mark screen is indicating the Dyson Pure Hot+Cool isn't able to follow the last directive it received, or something is not quite right within the machine.
Please get in touch with our Dyson Experts via chat, Messenger or phone, you can find our details and ways to get in touch here: https://www.dyson.com.au/support/contact-us
We hope to hear from you and look forward to assisting.
Get an answer from our members and Dyson representatives
Details
| Category | Fans and Air Purifiers | Fans and Air Purifiers |
|---|---|---|
| Price (RRP) | $899.00 | $899.00 |
| Features | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer |
| Number of Speed Settings | 10 | 10 |
| HEPA Filter | Yes | Yes |
| Features | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer |
| Maximum Noise Level | 62 db | 62 db |
| Weight | 5.7 kg | 5.7 kg |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Colour / Finish | White/Silver | Black/Nickel |
| Construction | ||
| Body Material | Metal | Metal |
| Release date | Jan 2019 | Jan 2019 |
Prices
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- $899.00
- $899.00
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This purifier has changed our world for the better.
Great Product
A breath of fresh air!
This purifier has changed our world for the better.
Great Product
A breath of fresh air!
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We are sorry to hear you had difficulty with your Dyson Pure Hot+Cool machines. This is certainly not the experience we aim to give any Dyson Onwer.
We are glad to hear the retailer was able to assi...
Read morest with a resolution, however if we can assist with any queries, please just forward your details to auaskdyson@dyson.com and we will only be happy to assist.