- Sign in
- Write a review
Dyson Pure Hot+Cool HP04
White/Silver, Black/Nickel
LAMAMUSouth East Queensland, QLD
- 3 reviews
- 1 like
- Black/Nickel
- Verified purchase
Good purifier but can't use due to no filter in stock for months.
We purchased this in January due to the Bushfire smoke triggering my asthma. We didn't have many options at the time and decided on the dyson with reassurance of the ease of ordering the $99 free shipping glass hepa with carbon replacement filters. A few months ago both filters were starting to show nearly full, the website said to be notified when in stock. We are still waiting? When ringing dyson they said we could buy the filter in separate parts for $110. I said if its the same thing why wouldn't they sell for $99, even suggesting they box ...Read more
it together. Its only $10, but it's the principle of waiting so long for a filter and then charging more for the exact same thing but in separate boxes. Dyson, you've shown lack of customer care and wanting to line your pockets more. Won't be purchasing any more dyson products in future and will look into swapping for a breville purifier instead.Purchased in January 2020 at The Good Guys for A$999.00.
2 comments
When something is out of stock and could be bundled together for same price to ensure customers can use the appliance, it makes sense to do this, especially if its an essential part. As that offsets t... Read more
he inconvenience of months of it being out of stock and needing to wait. Its little things like this that really make a company seem humble to providing a service that is paid for in the high end prices of its products sold. A better solution would have been "dyson recognises the inconvenience of the bundle filter being out of stock so will bundle the two parts for same price on website as a way to overcome this inconvenience and make it easy for those who are website illiterate and need an easy clear option to replace the bundle filter" Also I was told there was no ETA on the filter when called today. So that added further disappointment.Similar opinion? Write a review on ProductReview.com.au!
KimberleySydney, NSW
Poor quality control on product
If the product worked as described it would be great.
Unfortunately, we’ve had nothing but issues. Our machine has been replaced twice now for different faults - we thought “third time lucky”... unfortunately that wasn’t the case and now we are getting a refund. If you’ve got time to constantly call centre support and drive around getting the models replaced this is for you. Otherwise don’t waste your money.
Purchased in December 2019 at Harvey Norman for A$899.00.
3 comments
DysonDyson
We are sorry to hear you had difficulty with your Dyson Pure Hot+Cool machines. This is certainly not the experience we aim to give any Dyson Onwer.
We are glad to hear the retailer was able to assi... Read more
st with a resolution, however if we can assist with any queries, please just forward your details to auaskdyson@dyson.com and we will only be happy to assist.Hello, thanks for your reply.
This is not exactly a resolution - as I wanted a machine but it appears that I cannot get a machine (after several attempts) that works as per the product specifications.... Read more
Therefore I do not recommend this machine to anyone unless they have plenty of spare time to call customer support.DysonDyson
This is certainly not the normal experience.
We are happy to help you purchase a machine if this is still what you are after. Please just forward your details and review to auaskdyson@dyson.com and we will be happy to discuss further and assist.
Similar opinion? Write a review on ProductReview.com.au!
Disappointing product
I waited several days for the purifier after ordering the product directly from Dyson over the phone. The phone order itself took 3 hours because the sales representation claimed the system was down. The purifier arrived, and as soon as I plugged it in and turned it on, there was a burning smell coming out of it and the purifier stopped working with a triangle sign and exclamation mark. After that, the machine won't work. This has been extremely disappointing and frustrating because it's meant to be a new one, yet Dyson sent me a faulty purifie...Read more
r. I have wasted a lot of time so far on this product, and now I have to waste more time by taking it back to the post office to get it shipped back to Dyson and wait even longer to get my money back. Ordering directly from Dyson has been a big mistake, and it's better to buy products from the retailers for better service. It has been very disappointing that for such an expensive product, Dyson sent a faulty one and caused me great inconvenience.Purchased in May 2020 at Dyson.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Dyson Pure Hot+Cool HP04 compares to other Fans
Know better, choose better.
AllenGreater Melbourne (Outer), VIC
- 3 reviews
Faulty on arrival. Very disappointed!!
Purchased the HP04 from Harvey Norman online. I received the product after 20 days and switched it on yesterday. The unit seems to have a problem with the fan. When in auto mode and the set temperature is above the room temperature the fan works fine. However, when it reaches the set temperature, the fan speed just drops completely that unless you put your hand in front of the vent you can't feel the breeze. Pushing the fan speed up using the remote control results in the fan speed number on the display panel going up (even up to 10) but there ...Read more
is no change in the fan speed. I got in touch with Dyson support and was told that they would open a service ticket. I have to now pack the unit back into the box, print and put the return label on it and drop it off at AusPost and then wait for them to fix the problem and send me the unit back (no ETA provided). Usually people spend the additional dollar for quality and piece of mind and this experience doesn't sound anywhere close to it for the premium price paid. 100% failure rate. In hindsight I would rather return this and get 5 units from Kogan that would all work well with 100% success rate.Purchased in April 2020 at Harvey Norman Online for A$899.00.
Similar opinion? Write a review on ProductReview.com.au!
Broken after one day
I’m really disappointed. Our machine is not working after being used for one day. When I turn the machine on after a few seconds it shows a triangle with exclamation mark. I have tried contacting Dyson to work out how to fix this and they have not yet responded.
Purchased in January 2020 at Harvey Norman for A$899.00.
1 comment
DysonDyson
We are sorry to hear your machine isn't working. This certainly isn't the experience we wish for any Dyson Owner and want to rectify this for you.
We trust you have heard from us by now, however if n... Read more
ot, please forward your details to auaskdyson@dyson.com and we will be in touch very shortly.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Sheryl M.asked
My Dyson HP04 shows a triangle, not working why? Brand new, only purchased one week ago.
No answers
Nettieasked
Just bought the HP04. How do you know that the purifier is active/on?
1 answer
DysonDyson
When your machine is in auto mode, the fan speed will be shown as dimmed when the machine is monitoring the room, and will be more prominent when actively purifying the air.
If we can assist further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help,
Azim A.asked
Hi,
Just wondering to use the appropiate term Fan vs Cooling based on the performance in hot summer. Does it really cool the room though its not a Air Conditioner?
2 answers
DysonDyson
To confirm, the Dyson Pure Hot+Cool can function as a heater, however doesn't function as an air conditioner as it doesn't work on refrigerants or the like. The "cool" refers to it's ability to function as a fan to cool you in summer using the wind chill effect.
If we can assist further, please don't hesitate to get in touch, our Dyson Experts are only happy to help and can be contacted via this link: https://www.dyson.com.au/support/contact-us
@Dyson
Thanks for the clarification. Make sense of using term Cool
Details
| Category | Fans and Air Purifiers | Fans and Air Purifiers |
|---|---|---|
| Price (RRP) | A$899.00 | A$899.00 |
| Features | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer |
| Colour / Finish | White/Silver | Black/Nickel |
| Number of Speed Settings | 10 | 10 |
| HEPA Filter | Yes | Yes |
| Features | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer |
| Maximum Noise Level | 62 db | 62 db |
| Weight | 5.7 kg | 5.7 kg |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Construction | ||
| Body Material | Metal | Metal |
| Release date | Jan 2019 | Jan 2019 |
Prices
Pure HotCool Link White/Silver HP03
A$599.00- A$898.00
Dyson Pure Hot+Cool™ Purifier Fan Heater White/Silver - 244384-01
A$898.00- A$898.00
- A$898.00
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ProductReview.com.au, these are the best available!
Nathan S.Nov 1, 2019Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.Nov 12, 2019
Listing monitored by Dyson representatives.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
DysonDyson
Apologies for any inconvenience, due to the current situations, we are facing some stock shortages, of which this filter set is impacted. This filter set is due in stock within the next 3-4 weeks.
Th... Read more
e two separate filters are available as seperate parts for those who may wish to purchase separately, however when bundled together will come to a slightly higher cost. Bundling these two together won't provide the same discounted price as ordering the complete set.