7 photos
Dyson Supersonic

Dyson Supersonic Questions & Answers (page 3 of 5)

MPNs: 306013-01, 306016-01, 316471-01 and 5 more
4.3 from 560 reviews · View Statistics
Listing monitored by Dyson

83 questions from our users

Jan
Janasked

My Dyson hairdryer is flashing 3 red lights and keeps cutting out. If I leave it I find it starts working so clearly overheating. The filter is cleaned regularly and no blockage visible. Please can you advise as this is very frustrating
Thanks

6 answers
ka1
ka1

Hi Dyson team, I am recently encountering what sound to be the same problem with my Dyson hair dryer too. I am also hoping to see if there are solution to this issue.

(My Dyson supersonic stops suddenly after a few minutes and flashes 3 red lights, then if left for a couple of minutes itll work for a couple of minutes, then cut out again. It does feel hot).

Dyson
DysonDyson

If your Dyson Supersonic is cutting out, this can indicate the machine's airflow is restricted.

We encourage cleaning the filter cage and filter as shown here: https://www.youtube.com/watch?v=uK67n4RwAhM

This should solve the problem, however if not, please email auaskdyson@dyson.com and our Dyson Experts will be in touch very shortly to assist.

ka1
ka1

I am recently encountering very similar problem with my Dyson hairdryer (cuts out after a few mins and flashing 3 res light, if left to cool for a couple of minutes it will work for a couple more minutes before cutting out again).
Dyson team, I would like to know if there are any solution to this issue too.

Bhawan H.
Bhawan H.asked

I bought my fusion hair dryer from USA can it work in Hong Kong?

4 answers
Dyson
DysonDyson

Apologies for any disappointment, however Dyson Supersonic machines sold in the USA are designed to work on the US power supply with a voltage of 120V. As the voltage in Hong Kong is 220V, a US Dyson Supersonic won't work on the Hong Kong power supply.

If we can assist further, please don't hesitate to get in touch via questions.us@dyson.com, we are happy to help.

Bhawan H.
Bhawan H.

Can it work in Canada?

Dyson
DysonDyson

While a US Supersonic will work in Canada, we cant recommend it, as machines are tested to the regulations and requirements of the country they are sold in. For example a US machine is tested and certified to UL, ETL and FCC regulations to ensure that it is fit for retail. In the UK this would be BEAB, BS, IEC and CE, Canada CSA and so on. Each country has its own rules and regulations. We do not guarantee that a machine used outside of the country it is sold in meets all of the requirements of the second country.

If we can assist with any further queries, please don't hesitate to get in touch via questions.us@dyson.com, we are happy to help.

Mvaug10
Mvaug10asked

Ok so there are 3 versions and the latest is the supersonic HD03. Whats the difference apart from the extra $100 price compared to version 2 ($550 for the HD03 and most places $449 for the older one)? Deciding wehether the new one is worth the extra $100.
Cheers
Les

2 answers
Dyson
DysonDyson

To confirm, the first generation of the Dyson Supersonic had a recommended retail price of $499.

While the machine is the same, we have re-engineered the Diffuer (to style with greater control and reach deeper into the hair while reducing frizz), and the Styling concentrator (to be wider and thinner), and added a new Gentle air attachment (engineered to be kinder to fine hair and sensitive scalps). With these new and re-engineered nozzles, the price has increased to $549.

We hope this helps, however our Dyson Experts are available via auaskdyson@dyson.com should you have any further queries.

Mvaug10
Mvaug10

Ok thanks .... ended up buying an Airwrap instead ... review if it coming soon.

Ethan
Ethanasked

Will uk dyson super sonic work in Australia with travel adapter?

1 answer
Dyson
DysonDyson

As the UK and Australian Dyson Supersonic™ variants both have a similar voltage range, a UK machine may work in Australia with an adaptor, however we don't recommend it, and we can't guarantee that it'll will work.

Dean
Deanasked

My airdryer won’t work, it has power as three lights are flashing on the left side as you look at the machine? Do you have any suggestions please.

1 answer
Dyson
DysonDyson

If your Dyson Supersonic is showing three flashing lights, we would encourage you to clean the filter of your machine as this can indicate the machine isn't getting the airflow it requires to provide optimum performance.

You can find a video showing how to clean your filter here: https://www.youtube.com/watch?v=5sdZckXOmEM

This should get your Supersonic back up and running, however if not or if we can assist further, please forward your details to auaskdyson@dyson.com and our Dyson Experts will be in touch to help.

N K.
N K.asked

Hi, what is the best converter to buy for my Dyson supersonic the new one when i travel from europe to Mexico? thank you

2 answers
Dyson
DysonDyson

Apologies for any disappointment, however as Dyson machines are designed for use in the country of purchase, we can't recommend the use of a converter to use the machine in a different territory.

Should you have any further queries, please don't hesitate to get in touch directly with us. Our helpline information is available on the serial number tag located on the power cord of your Dyson Supersonic.

N K.
N K.

Thats not good, the product was so expensive and I can not take it with me when I am in vacation ?
Thank you anyway

SandyC
SandyCasked

Can I use my Dyson Supersonic that I purchased in Australia when I move to Ireland later this year?

5 answers
Maggie3029
Maggie3029

Best to check with Dyson direct. I seem to remember reading somewhere that they are designed to be used in the country they’re sold in. That may even have been on the Dyson website. However Ireland and Australia have the same voltage so you may be lucky. You might just need a UK plug as their pins are different to ours. But as I said. Please check with Dyson Customer Support. Heaven forbid you damage your hairdryer.

Dyson
DysonDyson

Thank you for your query. While Australia and Ireland share the same power voltage (230V) and frequency (50Hz), it isn't advisable not to use outside the country of purchase.

One of the reasons for advising against the use of machine outside of the country that they are sold in is that the machines are tested and certified to meet that countries regulations and requirements as each country has its own rules and regulations.

If we can assist with any further queries, please don't hesitate to get in touch with our Dyson Experts via auaskdyson@dyson.com. We are only happy to help.

McRae B.
McRae B.

I recommend having your team test your highly-valued machines on global circuits to find a solution for your many world-traveling users. Certainly your engineering prowess should be able to develop a solution for your equally important customers.

Michael L.
Michael L.asked

I am using a power converter in Thailand and my blow dryer will not turn on. I get lights for a couple seconds but no power. I am using a power converter but still nothing works. Did I ruin my blow dryer or is there a special converter I need to buy. Any ideas?

2 answers
Maggie3029
Maggie3029

Think you might be out of luck. According to what I just read on Google they are not designed for international travel. Be careful continually trying it in case you wreck it. Maybe go on the Dyson website and ask them

Dyson
DysonDyson

Sorry to hear about this. So we can best assist you we would encourage you to contact our Dyson Experts in Thailand via service@cmg.co.th. When emailing, please include your details and the serial number of your machine. We look forward to hearing from you and assisting.

Prerna C.
Prerna C.asked

Hi I am moving from Singapore to Canada, and I had recently bought the Dyson hair airwrap complete, not sure this will work? Does a Dyson airwrap complete bought in Singapore work in Canada?

1 answer
Dyson
DysonDyson

Apologies for any disappointment, however Dyson Airwrap machines sold in Singapore are designed to work on the Sinaporean power supply with a voltage of 230V. As the voltage in Canada is 110-120V, your Dyson Airwrap won't work on the Canadian power supply.

If we can assist further, please don't hesitate to get in touch via sg.service@dyson.com, we are happy to help.

David G.
David G.asked

If you plugged a 110V dryer into 220 is it ruined or will it still work when it is plugged into 110 again?

2 answers
Dyson
DysonDyson

Hi David,

Thank you for your query.

The Dyson Supersonic does have built in electronics to help should the voltage spike above the normal electrical current, however for a change in voltage this great, we can't guarantee it.

We would suggest contacting the Dyson Experts in your territory. The contact details can be found on the sticker (also showing the serial number) towards the end of the power cord. If you aren't sure, please email auaskdyson@dyson.com and our Dyson Experts will be happy to help.

David G.
David G.

Fortunately it did not fry it. Wow you can't answer a simple question? For all the money you spent on design, I think you should get much of it back from your designers. A cheap $18 dollar hair dryer has dual voltage. Why on earth should a $400 dollar one not be able to be used while traveling! Not smart, get your act together. Lucky I don't take my vacuum traveling! Eish come on Dyson, You brag about your great studied design and modifications and you missed this!

Radwa M.
Radwa M.asked

Is there a trick to completely and fully dry the hair with this dryer? It feels like it's fully dried but later i realize that my hair is still damp.

3 answers
Cruiser
Cruiser

I never had this trouble, I check once I think is dry and give a bit of time so the heat goes away n I can assess properly

Dyson
DysonDyson

Hi Radwa,

Thank you for your query.

We are sorry to hear you are having trouble getting your hair dry with your Dyson Supersonic.

You can find some styling tips via the videos here to help you achieve the finish and result you want with your Supersonic: https://www.youtube.com/watch?v=G1TXXHNHBmU&list=PLkvJFz1AotSthk6qDnkgUDvuxFVOcnEyD

If we can be of any further assistance, our Dyson Experts are available via auaskdyson@dyson.com and happy to help.

Radwa M.
Radwa M.

I have thick long curly frizzy hair. I realized I have to blow dry it twice to get good results. if i blow dry it at night, i wake up the next morning and go through my hair again with the dryer.

Vicki
Vickiasked

I have thick curly hair..inclined to be dry use lots of products. Is this hair dryer going to be beneficial for me? I'm not going to straighten it just want something that might help with making my hair a bit happier.

2 answers
Hari_M
Hari_M

I am able to blow dry my hair fairly straight using the thinner nozzle attachment but I do finish it with straighteners. The air flow from it is powerful and more directed and doesn’t seem to blow the hair around as much, maybe it’s that which creates a sleeker finish

Dyson
DysonDyson

Hi Vicki,

Thank you for your query, we are happy to help.

The Dyson Supersonic includes a diffuser, allowing you to dry curly hair effectively and gently, wihtout high air speed that can cause frizz. You can see a video here that may be of interest: https://www.youtube.com/watch?v=CuCib31WXSA&index=3&list=PLkvJFz1AotSthk6qDnkgUDvuxFVOcnEyD

Should you have any queries, please don't hesitate to get in touch via auaskdyson@dyson.com and our Dyson Experts will be more than happy to further assist.

Best wishes,

Shan

Josephine L
Josephine Lasked

Hi, I bought my Dyson hair dryer in Hong Kong which is 220 volt. If I want to use it in US, what kind of transformer do I need?

2 answers
Dyson
DysonDyson

Hi Josephine,

Thank you for your query.

While the Dyson Supersonic purchased in Hong Kong will work on 220-240V power supplies, it won't work on lower voltage power supplies like those found in the US.

We do apologies for any disappointment, however we are unable to make any suggestions or recommendations to use a machine designed for the Hong Kong power supply in the US.

Best wishes,

Shan

masccarpone
masccarpone

It will work! But, it will work very slowly. However if a tool is bought in usa(one voltage 110-120) it will be destroyed in europe, since the 110V won't handle a higher voltage.
And once again higher voltage tool will work in lower voltage countries, but slowly. Low voltage tools will be damaged in a higher voltage countries.

MeiHan L
MeiHan Lasked

Hi, I’ve recently purchased a Dyson Supersonic in Malaysia, I’m wondering if I could use it in Australia?

1 answer
Dyson
DysonDyson

Hi MeiHan,

Thank you for your question.

As the voltage used in Australia and Malaysia is the same the Dyson Supersonic will work in Australia.

Please don't hesitate to email us at auaskdyson@dyson.com if we can be of any further assistance.

Best wishes,

Samuel

MPP
MPPasked

I just got my supersonic from USA and is not working here in the Philippines even with the use of transformer, why is that? it turns on for about 3-4seconds and shuts off..what could be the problem?

1 answer
Dyson
DysonDyson

Hi there,

Thank you for your question.

As this product has not been tested nor is it recommended to be used with a transformer we are not able to provide advice. Please contact askdysonUS@dyson.com for further assistance.

Best wishes,

Samuel
Dyson Australia

文滔
文滔 asked

Hi, if I buy the supersonic from the UK, can I use this in Australia?

1 answer
Dyson
DysonDyson

Hi there,

Thank you for your query.

The Dyson Supersonic sold in the UK are designed to work on 220V-240V power. As such, the Supersonic will work in other countries with this voltage of power(like Australia), however won't work in countries with different voltages like Japan (100V) along with America and Canada (110V).

If you have any further queries, please don't hesitate to email auaskdyson@dyson.com and our Dyson Experts will be more than happy to help.

Best wishes,

Shan

Vipul K
Vipul Kasked

I bought my hair dryer in USA but doesnt work in India. Only the lights show up there is no air? Any ideas?

2 answers
leaf
leaf

Have you rang or emailed Dyson Support? It might be that the power voltage is different is different from country to country, and the hairdryer requires a certain voltage for it to work. The fact that the lights shows up means is partially working. Perhaps there is not enough power for it to fully work? Was it a new hairdryer? Have you visited the Dyson site to see possible problems and how to fix it? Contact Dyson directly. Their customer service is very good. Though I have never had to have my hairdryer looked at yet.

Dyson
DysonDyson

Hi Vipul,

Thank you for your query.

The Dyson Supersonic sold in the USA is designed to work on 120V power. As such, the Supersonic will work in other countries with this voltage of power, however won't work in countries with different voltages like Japan (100V) along with India, Europe and Australia (220-240V).

If you have any further queries, please don't hesitate to email ask@dyson.in and our Dyson Experts will be more than happy to help.

Best wishes,

Shan

feeyona
feeyonaasked

Is warranty only covered in the country of purchase? For eg. purchased in UK but use in SG
Does the warranty covered in SG?
And any reviews on the durability of this product? Any technical issues reported? Thanks!

1 answer
Dyson
DysonDyson

Hi Feeyona,

Thank you for your query.

Dyson aim to provide as much support as possible in any country where Dyson has a presence and assess every situation case by case.

In terms of durability, we are confident the Supersonic will last the test of time. During development, we dropped the machine over 1783 times, twisted the cable over 310,000 times and pushed the buttons more than 52,000 times. It has been run in chambers simulating temperature changes from 70 degrees Centigrade to as low as -20 degrees Centigrade. We tested it to ensure it still works when exposed to over 37g of dust and lint, as well as simulating it being stood on by a 110kg person, dropped down a flight of stairs over 100 times and shaken and twisted by machine for 62 full consecutive days.

In the unlikely event you experience any difficulties, please get in touch with the Dyson team in your territory. If you aren't sure of their contact details, please email auaskdyson@dyson.com and we will be happy to help you get in touch.

Best wishes,

Shan

Mialarner
Mialarnerasked

Why does dyson hair dryer keep stopping every 5 seconds of use? take me much longer to dry my hair because I have to keep waiting for the hair dryer to come back on

1 answer
Dyson
DysonDyson

Hi Mialarner,

Thank you for your question.

We are sorry to hear that you are experiencing an issue with your machine. If you are finding that it is continually cutting out this may indicate that the filter needs to be cleaned as per the instructions on https://www.youtube.com/watch?v=uK67n4RwAhM.

Should you find the machine continues to cut out or if we can be of any further assistance, please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.

Best wishes,

Samuel

Horsey
Horseyasked

Why is my replacement Supersonic hair dryer cord twisting all the way up to body of machine causing all my cosmetics to fly off the dressing table . Is it a health and safety risk ?

4 answers
Dyson
DysonDyson

Hi there,

Thank you for your question.

Please email your details through to us at auaskdyson@dyson.com and we will be in touch as soon as possible to further discuss.

Best wishes,

Samuel

Horsey
Horsey

Dyson don’t want consumers to know this is an inherrant problem as happened to two of my SuperSonics .

Dyson
DysonDyson

Hi there,

While I am sorry to hear about this, this is certainly not common at all. I have personally had my Supersonic for over two years and this hasn't happened to mine, and I wouldn't expect it to happen to yours either.

If you haven't done so already, please email us and our Dyson Experts will be in touch as soon as possible.

Best wishes,

Shan

Get an answer from our members and Dyson representatives

Other Hair Dryers

See all Hair Dryers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.