An expensive mistake. Do not purchase
Had this hair dryer for 2 years. Paid close to $500. Just after the 2 year warranty period ended the hair dryer started to fail. I did some investigation and found that this is a very common event. Sent the hair dryer back to Dyson. They said there was a blocked filter and want charge me $75 to fix it. Given that I had regularly cleaned the filter (every week) and the numerous reports of the same thing happening to others I call crap. Seems very clear that there is a design issue with this product as it frequently has the same issue. Dyson just...don't want to admit this and think that it is OK to sell a $500 product that lasts only 2 years. It's apparent that Dyson have denied my rights under Australian Consumer law. A $500 hair dryer should last more than 2 years and as such the company should repair, replace or refund without charge as the product is not fit for purpose or of a reasonable quality. My advice is to save your money and avoid this product completely. Yes, it does look great and it does do a better job than a regular hair dryer. But if it will break after 2 years, why bother.
Purchased in April 2019 at Bing Lee for $499.00.
Don’t waste your hard earned money
I had heard such good things about Dyson but this product is a huge disappointment. I find even the lowest heat setting intolerable if using the dryer for more than a couple of minutes at a time and my hair - which was in fantastic condition and so soft prior to buying this piece of junk - feels like straw after using it for just over a month. If someone from Dyson reads this please don’t tell me to look at the tutorials as I already have. Seriously I’m in my 50’s and have never come across a hair dryer this bad - I’ll be going back to a Vidal Sassoon dryer. Even a $15 dryer fro Kmart would be better. I was thinking of getting a Dyson vacuum as well but this experience has put me off Dyson for life.
Purchased in July 2021 for $549.00.
Great until it breaks
I’ve had this hairdryer for about 2 years. It was great until it broke one month out of warranty. Serious concerns about its durability, given the cost of the unit. It is also going to cost $150 to repair the cord. It has been being “repaired” for over two weeks. Loan units are not offered and no communication from Dyson. Essentially a great hair dryer until it breaks.
Purchased in April 2019.
I’ve had two dyson hairdryers in 3 years I’m a hairdresser they are not functional for salon use , they cut out while drying a clients hair it’s quite embarrassing for $500 dryer
Every time you email dyson response is good but it’s the same thing have you cleaned filter send to us , being a hairdresser and having to send dryer away is an inconvenience, feel like paying $500 you shouldn’t need a back up dryer , I’m so dissatisfied
Purchased in May 2020 for $500.00.
Wished they make them dual voltage considering the price
So devastated that I will have to give, well basically throw away my Dyson as I am moving abroad with my job and no longer can use it there as their voltages are lower than the one in the UK. Wished that for that price Dyson would at least thought about that since it's an expensive and innovative product!
Purchased in January 2021 at Dyson.
DON'T BUY - NOT BUILT TO LAST
I had used a Parlux dryer for over 12 years with no issue, and when it was damaged when moving house and needed replacing, I decided to spoil myself by buying the Dyson Supersonic after I was awarded a promotion at work. I noticed after less than 12 months of use it was overheating and would cut off CONSTANTLY. I have a short bob hairstyle, and it would take me 40 minutes to dry my hair with all the stopping and starting. I cleaned the filter using a soft dry cloth and a clean unused toothbrush - just as shown on the website, and did this consi...stently since I owned it, however the machine would still overheat. I booked it in to be fixed before the warranty expired, however it was just as the pandemic hit unfortunately, and with the lockdown period at the onset of the pandemic, due to my poor immunity, lack of car and reliance on public transport, I was not able to take it in to the post office to be serviced. I also lost my job during the pandemic, which has been really difficult financially and even more difficult to cope with emotionally. Obviously my focus had to be elsewhere (literally surviving). I'm now working again (albeit earning A LOT less and just getting by), and had a need for the hairdryer again. I contacted customer support who have advised that as the coverage has lapsed in the couple of months prior, I'll have to pay for the repairs. It's a bit of a slap in the face after the dealing with the pandemic to be honest, and also since the issue was raised while it was in warranty. I couldn't predict the pandemic, so didn't know there would be obstacles in the way of sending it in before the warranty expired. It's also a massive slap in the face to have to pay for repairs for such an expensive product, which Dyson advertised and spoke about in media interviews as a 'long lasting' quality product. Clearly it isn't. I've just been told that I have to fork out $75 to have the filter replaced because it was severely blocked. If it was still blocked after all the cleaning I did (following their instructions), then it's an indication that the product is NOT as well designed as they state it is on their website and in all the marketing material. I'm concerned that even with the part being replaced, due to this apparent poor design, I'll have to pay $75 or more on a semi regular basis to keep this machine running. Even with the warranty on the repairs, to have to send it in, and not have a dryer during that time - even if they covered the cost of another repair, I still have to be inconvenienced. It seems ridiculous to me to have to pay $75 to keep a $549 hairdryer running, when a $200 parlux hairdryer (and all the cheaper ones I owned before that) that did an equally good job, had no ongoing costs and lasts for at least 10 years (which incidentally is what a Dyson engineer stated in a media article that was the expected life of the supersonic without the need for repair/replacement). Bottom line - DON'T waste your money like I did. Money does not always buy quality. You will have to keep being inconvenienced and may even have to continue paying for the privilege of using this incredibly expensive hairdryer. I do not recommend this product at all. I am extremely disappointed in this product and the ongoing cost associated with using it.
Purchased in November 2019.
Worst hairdryer ever
Don't waste your money. It leaves your hair feeling and looking like straw. Lots of hair damage. So disappointed with this product. My Halo and Feather Jet are far superior and half the price.
I expecting more
It's not heavy, but I was expecting it to be lighter, it's not that loud, which is good, it's nice in shape but nothing special if compared to conventional dryers.
Purchased in December 2020.
The product when it works is very good, but has its flaws
I have had 3 Dyson hairdryers in total, the 2nd and 3rd were replacements for faulty ones. The first one was replaced within one month of the guarantee expiring ( I really think for the price the guarantee should be longer, perhaps 5 years to protect the customer) The hairdryer was cutting out after approximately a minute ( overheating sensor) I read online that if I switch off, leave for a minute it would start again which it did, but I feel for the money I paid for it, I really should not have to be doing this! I have to say that customer ser...vices are very good and no quibble about a replacement. The second hairdryer , the filter cover eventually cracked and broke ( a very flimsy design and if you hold the hairdryer near here it puts pressure on it). The third hairdryer I have just had for 3years ( now out of guarantee) is starting to overheat after a short period like the first one. Do I think it is worth paying 250.00 for a hairdryer which is unlikely to last beyond 3 years? The answer is no! All my previous hairdryers of other makes have lasted longer than this. I would however say the hairdryer is lovely to use, lightweight and efficient, but they really need to work on these design 'flaws'. Amanda
Purchased at Boots the chemist.
Keeps cutting out
Bought my Dyson hairdryer in Nov 2018, all good until a few months ago when it started cutting out on a regular basis (read everyday). Not sure what to do as just out of warranty. Has been well looked after and filter cleaned daily. Not what I would expect from such an expensive dryer and reputable company.
Purchased in November 2018 at Myer for $500.00.
Crappiest Hairdryer ever
I am SO DISAPPOINTED. I love Dyson products and own many of them. I frequently blow wave my hair using a Parlux Hairdryer. I was told by a number of people that the Dyson was better. My husband purchased the Supersonic from David Jones. I proceeded to use the Hairdryer and immediately knew it was going to be crap because it simply is not powerful enough to generate enough heat to blowave hair. The end result is limp, frizzy hair.
I am so extremely disappointed that we have spent $549 on a hairdryer that is unusable. To add insult to injury, D...yson offer a 45 day money back guarantee but is not covered if purchased from a retailer like David Jones. I don't understand this and don't understand why there are so many five star reviews for such an inferior product.
Purchased in October 2020 at David Jones Online Store for $549.00.
Big Let Down
I received this as a gift. I was so pleased with it and used it for about a month until I noticed my my hair was getting a lot of breakage and was quite frizzy. My hair was in great condition before this. I have had to return to my old hair dryer. After researching the product I found it was a common issue. At the price, that was paid, $550, I would expect my hair to be in much better condition. I contacted Dyson who said they would service it, not sure how this will help. I sent them my details so as they could arrange for the return of the product and have not heard a thing back from them.
Purchased in September 2020 at Harvey Norman for $550.00.
- 7 reviews
- 2 likes
Good while it works, the cable is a weakness
Almost 1 year old the cord broke internally and so stopped working. I decided to dismantle (voiding the warranty) to understand how such a simple fault could occur. After you carefully "break off" the switch caps dismantling is easy. The cable design is flawed due to the poor choice of both type and gauge, and will fail unless you are always careful with cable twisting and storage. Due to the moulded cable relief/barrier it is impossible to repair and replacement parts are not available to purchase.
Purchased in June 2019 for $600.00.
What a rip off!
Despite my miss-giving's on paying such a lot for a hairdryer I have been saving for it for my daughters 21st and decided to bite the bullet and purchase due to the promotion Dyson are advertising stating two accessory items were included with the dryer. I was going to order a paddle brush and a Wide-tooth comb.
Rang to order and was told 'no, nothing is included'.
I asked her to look on the website it is still advertising the deal.
No she told me. A display case is included. That is all.
She told me that the deal ended 31st of August.
Seems to cause frizz for my hair, yet my other dryer does not
Sadly it seems too cause frizz and damage to my hair plus no quicker
Good position of controls, works well with a brush to curl hair
My previous dryer is better @ $80
Purchased in June 2020 for $599.00.
Questions & Answers
What if electricity goes out when in use dyson air wrap?
Will it be broken or damaged?
Electricity usually goes out in my country so I can’t help worrying about this
Will the US version not work in Portugal since voltage is not the same? Could I use a converter?
Can I plug my Dyson blow dryer into it extension cord?
Dyson recommend plugging your machine directly into a wall outlet and can't make any recommendations around using extension cords, double adapters or powerboards.
If we can assist with any further queries, our Dyson Experts are available via live chat, Facebook Messenger or phone. You can find our contact details here: https://www.dyson.com.au/support/contact-us
Get an answer from our members and Dyson representatives
At $549, the Dyson Supersonic Hair Dryer is one of the most expensive hair dryers on the market, but its ease of use and build quality are among the features that have made it a hair care fan favourite.
- 4 heat settings, ranging from the lowest 28°C cold setting to the highest 100°C heat setting
- Choose between 3 speed settings, depending on how much time you have available to dry your hair
- Long 2.8m cord length for greater mobility
- Includes a range of magnetic styling attachments, such as a diffuser, gentle air attachment and smoothing nozzle
What reviewers liked about the Dyson Supersonic Hair Dryer:
- Despite the exorbitant price, reviewers didn’t regret their purchase and thought that this hair dryer was worth the money that they spent
- The Dyson hair dryer worked fast, with many reviewers claiming that their hair dried within minutes of use
- A recurring point of praise was the lightweight build of the hair dryer. It didn’t hurt to hold the hair dryer up while drying and styling hair, and it was easy to pack away to take on holidays.
|Included Accessories||Concentrator, Diffuser / Volumiser, Gentle Air Attachment and Smoothing Nozzle|
|Number of Heat Settings||4|
|Number of Speed Settings||3|
|Attachments||Styling Concentrator, Diffuser, Gentle Air Attachment, Smoothing Nozzle|
|Cord Length||2.8 m|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Iron/Fuchsia, Black/Purple, Black/Nickel, Blue Gold|
- MPN: 306013-01, 306016-01, 316471-01, 318194-01, 323208-01, 323718-01, 333258-01 and 386820-01
- GTIN13: 5025155025529
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