Reviewer Photos & Videos
King with no cloths
The worst vacuum cleaner
Blocks all the time. If it’s the filter then you need to wash it and wait 24 hrs
Only last 7 mins on full
Doesn’t actually pick up well
Purchased in July 2020 for $1,200.00.
Heavy Clunky Rubbish
I have been a loyal Dyson customer for over 20 years of various types. I wanted to upgrade my Animal and got talked into this expensive Heavy Clunky piece of crap. It's so heavy, hard to manoeuvre and definitely not enjoyable to use. You have to keep finger on button. I'm very disappointed and ready to convert to another manufacturer. You lost me on this one Dyson.
Purchased in March 2021 at Bing Lee for $1,049.00.
Awful costumer service
Ordered on 30.12.2020 from dyson.com.au .May be I had some misunderstanding of dispatching time , but after a full week , I called and the person said it's still not shipped . Then I asked to cancel the order and refund me ,so I can take it from other shop . Been transferred to a supervisor . She claimed divergent from the previous person , saying it is shipped . I could not find the logic of such a different information , right after I asked a refund . Anyway , in a very arrogant way , and extremely unacceptable manner , this person kept sayi...ng , I have to wait until the delivery is a fact , but she could not point any specific period for it . Then I need to organise the full shipping back and only then they can consider refund . It sound so wrong to me , and kind of twisting arms .I'm not sure how legal is , but definitely not moral , professional and not approach for such a name like DYSON . Extreme disappointed , still waiting for a future delivery ,while my warranty is already active since 30 of December , but would never consider to buy nothing else from this site . Strongly recommend you to do it somewhere else !
Purchased in December 2020 for $1,349.00.
Find out how Dyson V11 Outsize compares to other Stick & Cordless Vacuum Cleaners
Know better, choose better.
- V11 Outsize
Torque Head died after 7 days and poor customer support!
Firstly, the good points. When it works, it is very impressive and picks up a lot of dirt even after other vacuum cleaner has just been used. Battery life for the whole larger sized house is just enough, as long as you don't also use Turbo mode.
Now the bad points, and there are a few:
1. After using it throughout the whole house, it is definitely a heavy unit to lug around.
2. The heaviness is not helped by the fact that you need to keep holding the button down to operate it, there is no lock on it.
3. More importantly, the Outsize Torque He...
Purchased in September 2020 at Dyson for $1,146.00.
Very disappointing Would not recommend
I purchased the dysonv11 outsize in early April it worked well for 2 months and then I started to notice when I pulled on the trigger it wouldn’t always start straight away I perservered with it and it stopped working completely at the start of July after owning it for under 3months I rang Dyson and non of the troubleshooting worked I was informed that to have it fixed ASAP I should take it for a 2 hour drive to Mount Waverley which I did I still have no vaccum I have rung Dyson and the lady on the phone was lovely but has no answers to when my less than 3 month old vaccum will be fixed so after 3 weeks I am unable to vaccum my home
Purchased in March 2020 at Harvey Norman for $1,200.00.
Poor build quality
Our Dyson v11 outsize is a pleasure to vacuum with and works extremely well. The main concern is the poor build quality of the product. Straight out of the box and whilst we are using it the battery falls out. You may think oh well didn't put it in properly until it keeps happening. Then we put up the wall mount and hang the vacuum only to notice a 5mm gap between the battery and handle, emphasized more because of the sheer weight of the product. Contact Dyson to be told this is unusual, you need to send it in to be checked and there lies the r...eal problem. 3-5 business days to wait for a label, minimum 2-3 weeks once with the technician and then return time. Now that amount time in my household without a vacuum is going to cause some real issues with dust, dirt etc on carpets. A poor turn around from a customer service point of view which sours the whole joy of a new product that works well
Purchased in April 2020 at Harvey Norman for $1,299.00.
Questions & Answers
I bought my Dyson V11 outsize 6 months ago, have not had an issue with it until a few weeks ago. It will not differentiate carpet to floor boards and is sucking at carpet power mode and obviously draining the battery so much quicker. Any tips on how to fix it?
Hi check the little screen on top it should say Auto and the bottom pad and roller should be clean .Hopefully it works
The Dyson V11 Outsize needs to be in Auto mode, with the Torque Drive Cleaner Head attached for the machine to change automatically between hard floors and carpets.
If the machine is in Boost or Eco modes, you are using another floor tool, the machine won't automatically change.
If you continue to experience difficulties, please don't hesitate to get in touch with our Dyson Experts, you can find ways of getting in touch here: https://www.dyson.com.au/support/contact-us
Yes I always have the machine in auto mode and the Torque Drive Cleaner is always attached.
My Dyson outsize works, however, the 2nd battery says charged and when I put it in nothing happens.
So we can get this sorted for you, we would kindly ask you to give our Dyson Experts a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to hearing from you and assisting.
We have just purchased the V11 outsize and find the dust head pulls firmly to the right when vacuuming, we cannot understand why it is doing this even on ECO mode.
This is certainly not to be expected. We would encourage checking the wheels underneath the floor tool and ensuring all the wheels are clear of debris and spin freely.
If so and this continues, please give our Dyson Experts a call on 1800 239 766 with your machine handy at your convenience. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Get an answer from our members and Dyson representatives
The Dyson V11 Outsize is Dyson's top of the line cordless stick vacuum, equipped with a motor that spins up to 125,000 rpm. Compared to the Dyson V11 Absolute Extra, it also has a 150% bigger bin and 25% wider cleaner head.
It also comes with 2 cleaner heads and 5 tools, they are:
- Soft Dusting Brush
- Fluffy Cleaner Head
- Combination Tool
- Crevice Tool
- Mini Motorised Tool
- Drop-in Dock
- Stubborn Dirt Brush
For the ultimate package, the Dyson V11 Outsize Pro comes with an additional 3 tools:
- Flexi Crevice Tool
- Mattress Tool
- Extension Hose
|Category||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners|
|Bin Capacity||1.9 L||1.9 L|
|Weight||3.56 kg||3.56 kg|
|Running Time||60 min||60 min|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Release date||Mar 2020||Mar 2020|
Other Stick & Cordless Vacuum Cleaners
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.