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Overpriced and poor quality
Had the V11 Outsize Pro for just under a year and now that it's broken for the second time thought i'd write a review. Completely overpriced and sub-par performance. My V6 was a better vacuum, notwithstanding the battery. Battery on this thing is great. Biggest issue, apart from it breaking twice in 12 months is that it doesn't vacuum well at all backwards with the outsize head and the other heads are standard size, defeating the entire purpose of it being outsize. This is our second Dyson. The first broke 3 times in 18 months and this one has ...now broken twice in 11 months. First time the outsize head broke, and now the pipe connection has broken. So no vacuum for 2 weeks the first time and now another wait for parts. Not good enough for a $1250 vacuum
Purchased in May 2020 at Dyson for $1,250.00.
- V11 Outsize
Don’t waste your money
• I’ve been using it since about October 2020 (lucky I purchased extended warranty, but the product has failed before then...(won’t be buying a dyson stick vacuum again)
• quite heavy being the outsize version and remember that you have to hold the trigger down to use the vacuum, as soon as you let go it turns off...this can be quite strenuous on your hand especially for anyone who has any sort of pain in their hand, arthritis or for the elderly...you could use your body weight to push it along carpet but still that’s not very practical
• out...size version isn’t really necessary...if you really want one of these just get the normal size as it’s less heavier and I highly doubt will get full after vacuuming the house • does not come with a hose attachment so cleaning areas like behind computer tables, hard to reach areas etc is pretty much impossible...a non branded hose kit can be purchased off ebay for around $40 which seems to be of good quality, but keeping your finger on the triggger and with your other hand guiding the hose/nozzle can be annoying too • not bad for the car but not the best either, a vacuum which has a hose is much more preferable and easier to use as again the car has a lot of hard to reach places and this vaccum isn’t suited well for that use
Purchased in September 2020 at Bing Lee Physical store.
Great for carpet and laminate flooring, absolute rubbish for wooden floors
Great for cleaning carpets and laminate/vynil flooring. Absolute rubbish for wooden floors. Left scratches and scuff marks everywhere in my engineered floor. Plush strips wear out without spare parts other than buying a complete new head. Never buying Dyson again.
Purchased in July 2020 at JB Hi-Fi for $1,200.00.
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Questions & Answers
I bought my Dyson V11 outsize 6 months ago, have not had an issue with it until a few weeks ago. It will not differentiate carpet to floor boards and is sucking at carpet power mode and obviously draining the battery so much quicker. Any tips on how to fix it?
Hi check the little screen on top it should say Auto and the bottom pad and roller should be clean .Hopefully it works
The Dyson V11 Outsize needs to be in Auto mode, with the Torque Drive Cleaner Head attached for the machine to change automatically between hard floors and carpets.
If the machine is in Boost or Eco modes, you are using another floor tool, the machine won't automatically change.
If you continue to experience difficulties, please don't hesitate to get in touch with our Dyson Experts, you can find ways of getting in touch here: https://www.dyson.com.au/support/contact-us
Yes I always have the machine in auto mode and the Torque Drive Cleaner is always attached.
My Dyson outsize works, however, the 2nd battery says charged and when I put it in nothing happens.
So we can get this sorted for you, we would kindly ask you to give our Dyson Experts a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to hearing from you and assisting.
We have just purchased the V11 outsize and find the dust head pulls firmly to the right when vacuuming, we cannot understand why it is doing this even on ECO mode.
This is certainly not to be expected. We would encourage checking the wheels underneath the floor tool and ensuring all the wheels are clear of debris and spin freely.
If so and this continues, please give our Dyson Experts a call on 1800 239 766 with your machine handy at your convenience. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Get an answer from our members and Dyson representatives
The Dyson V11 Outsize is Dyson's top of the line cordless stick vacuum, equipped with a motor that spins up to 125,000 rpm. Compared to the Dyson V11 Absolute Extra, it also has a 150% bigger bin and 25% wider cleaner head.
It also comes with 2 cleaner heads and 5 tools, they are:
- Soft Dusting Brush
- Fluffy Cleaner Head
- Combination Tool
- Crevice Tool
- Mini Motorised Tool
- Drop-in Dock
- Stubborn Dirt Brush
For the ultimate package, the Dyson V11 Outsize Pro comes with an additional 3 tools:
- Flexi Crevice Tool
- Mattress Tool
- Extension Hose
|Category||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners|
|Bin Capacity||1.9 L||1.9 L|
|Weight||3.56 kg||3.56 kg|
|Running Time||60 min||60 min|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Release date||Mar 2020||Mar 2020|
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