I have been using my Dyson V8 animal for over 2 years and I started noticing battery run time decreasing a few months back. Now once I start vacuuming it stops in a few mins.
When I put back on charge blue light illuminates but goes off after some time. So basically saying it doesn't hold the charge. So I called Dyson and was advised it is out of warranty and I have to pay $85 for the battery. In the beginning, I thought I will just order it but it didn't feel right as the machine was not cheap, and battery not even to last more than 2 years was a bit disappointing. Then I went to research more about the battery and noticed many people have a similar problem.
I am really disappointed with the Dyson product as they charge a premium price for their products, and in return as a customer, we expect the product to be premium quality.
This is my suggestion to all the new buyer if you planning to buy Dyson cordless vacuum be prepared to buy a new battery every 2 year which is just outside the manufacturer warranty.
Purchased in November 2016.
USE IT EVERYDAY
I use this for everything, hard floors, carpet, rugs, bathroom. So easy and use and clean. I love the different attachments and it can get into hard to reach place like my car.
An excellent product for hardwood floor, leaves with no scratch. Very light weight that makes the easy to carry option whenever needed. One single chord is enough for all types of floor, carpet and car. 100% recommended.
Purchased in January 2019.
No more stress in vacuuming
Easy, fast and not at all tiring with really good quality cleaning. Perfect for small or big homes. Will always recommend this product without any doubts. All the attachments are well designed and really good quality product.
Product was a waste of money. Always had battery issues and is now being tossed and replaced by a good old, wont-die-on-me broom.
When it worked, it did a great job. Too bad it only held its charge for 30 seconds.
Purchased in May 2017.
The Best Vacuum cleaner!
The Dyson V8 animal is the first "Dyson vacuum cleaner" my family and I have ever bought and also the very best we have ever used. It is amazing how it is so compact and has better suction power than any of the other vacuum's we have had before where they are actually plugged into the power point.
It has a high suction mode as well that really does a thorough job. No other vacuum compares to how this performs, even though some people might think they are a bit too high priced they really are worth every cent.
Purchased in October 2018 for $605.99.
Use this vacuum on tiles and carpet, works very well. The battery life is really rather very good, and we consider it to be a good upgrade from our last vacuum.
Purchased in January 2019.
OK vacuum cleaner but appalling support
For 2+ years the Dyson V8 it did a good job but the battery run time never matched the Dyson claims.
And now like many others, my battery does not hold charge: shows 100% charged but stops after less than 1 minute of use.
Put it back on charge and it shows fully charged again within minutes just to use it for another minute, absolutely useless...
By the way, the charge indicator is a gimmick that never worked properly, from full charge it would go straight into a full stop, a smart machine excelling at telling me why it can't do the job...
So I want to buy a new battery but Dyson's website says:
$85 'No stock - call for assistance' calling the 1800 number advises waiting time of 137 minutes. Their other options (new V11) wait time was 126 minutes.
The 1800 number is the only phone for everything Dyson in Australia, every state has branches but no phone numbers to check for local stock for anything other than walk in.
Retailers selling Dyson products don't bother with spares either.
eBay is full of non genuine Dyson battery listings and I found only one scalper claiming to sell a genuine Dyson battery for $150, but how can I know it is still genuine???
Why is Dyson creating such problems?
Why is the call center eternally overwhelmed?
Instead of excuses, why not get more people to support their products?
Dyson says it wants to go 100% cordless, what's the point if they refuse to sell spare batteries?
Dyson makes fancy looking overpriced products with 0 support enticing people to new models by deliberately not selling major spare parts like batteries.
Avoid anything Dyson!
Purchased in January 2017 at David Jones Perth.
Excellent product - easy to use and cleans well
We use the Dyson on wood and carpet. It picks up more than the wired vacuum cleaner and it's quite easy to do the house on a charge. We use the standard setting. I'm not sure why you'd use the very powerful setting given that the battery will only last 7 minutes instead of 40.
Since buying this vacum 23 months ago I have had nothing but trouble it has now died completley
I use this Dyson on my floor boards as well as the carpet, I have only ever been able to get 15 min max out of the fully charged battery, it has now died, I have been trying to ring Dyson for the last 2 days with no luck time expediency keeps going up today 19 min I am still on the phone it has now been 43.47 min expected wait time is 37 min, then it hangs up on you after 120 min press option 1 for call back does not work Very bad on Dyson’s behalf
Good suction but wished the battery life lasted longer
I've always been interested in buying a Dyson vacuum and when I finally did, I wasn't disappointed. The suction was very good and I use this mostly on floorboards and around small corners in the house. However, the battery life only lasts 15-20 minutes each time and it is so frustrating that it runs out of battery so fast and it needs to be charged so often.
Purchased in November 2018.
Battery needed replacement
Our Dyson v8 battery did not hold its charge and needed replacement in less than 2 years . Very frustrating only having less than a minute to vacuum the house on Max setting .
Purchased in May 2017.
Wish it had longer battery life
I’m new to Dyson - I do enjoy the ease of the Dyson however I do wish it had a longer battery life. It runs out at times when I most need it. Great for emergency and quick use but I will probably have to invest in another vacuum that I can rely on for longer .
Battery deteriorated and stopped working
Purchased brand new for over $900 when released. Only have small apartment so hasn't been used too much. Battery lasted less and less each time used and now lasts less than 30 seconds. I emailed Dyson last month and they advised the battery needs replacing for $85. I am only just outside of warranty and Consumer Guarantees Act may help due to the high value of the vacuum, but awaiting response from Dyson on this. Tried calling today and was on hold for over 1 hours even though automated voice advised wait time was '0 mins, 1 second'. Eventually the call dropped out, as could not be answered before the call centre had closed. I was going to upgrade to a V11, but now I am thinking why should I reward a company with poor experience so far on V8 resolution.
Wouldn't buy it again
My sister has an earlier model and loves it so I decided to purchase the V8. While I do find that the suction is good and you can definitely tell where you've been, particularly on tile and wood floors, I have found things that I'm not happy about.
Firstly, if you have arthritic fingers, forget it. I am not arthritic in the fingers, but I find it tiring to have to hold my finger on the button all the time in order to make the machine work. I believe an on/off switch would be much better.
I also find the machine to be quite heavy. I thought that it would be better for my back, and perhaps it is, slightly, but still too heavy for me.
Also some of the attachments are difficult to release.
Finally, the biggest bug bear of all for me is that I am unable to empty the container of dust/hair unless I do it manually by putting my fingers in and pulling the hair/dirt out. It appears that the hair/dirt congregates at one side of the container and will not fall out when I release the lever.
In summing up, I think that this vacuum cleaner is o.k. for 'in between' jobs, but I'll be going back to a corded barrel model sooner than later.
Purchased in February 2018.
Great machine and easy to use
I was disappointed when the battery died 2 weeks out of warranty. I took it to Godfreys to be repaired and was told by the gentleman that the batteries in these machines could not be replaced so I rang Dyson and was told that this was not correct. The lady there sent me a new battery no charge. I can certainly recommend their after sales service
Love my Dyson!
I love this piece of machinery. I use it so many times a day. It’s so handy and has strong suction. Easy to clean. Recharges well. I use it on all surfaces.
Great idea, poor execution
These machines have such a terrible battery life! With the price point they are at it has been nothing short of totally disappointing, I’ll never purchase Dyson again - what a waste of money!
Purchased in January 2018 for $1,000.00.
We use this mostly on timber floors and carpet in the bedrooms - it lasts about 15min on high power or 20mins on lower
Works perfectly just wished I had a powerpoint in the cupboard!!!
I love vacuuming now
This vacuum is brilliant. I vacuumed with my old vacuum then straight away used the dyson. The amount of dirt, dust and dog hair the dyson picked up that my old vacuum didnt suck up was a big surprise. I love that you dont have to lug around a big vacuum that bangs in to walls and gets stuck on furniture. The cordless stick design makes vacuuming so easy!
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