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E-Infinity Camera Store

E-Infinity Camera Store Questions & Answers

4.7 from 417 reviews

19 questions from our users

Joe

Joeasked

How much are import taxes on GH5?

1 answer
Bushfarm
Bushfarm

I don’t know what you mean by GH5, but the price of the lens included postage, I didn’t pay anything on top.


Gilly44

Gilly44asked

Do you pay import charges like GST

No answers

Lee

Leeasked

Are the products sold by this shop grey imports? Wondering why it's so cheap.

1 answer
Rawand R.
Rawand R.

I've ordered a sony a7r iii for 10 days have not got yet


vishwamalla1

vishwamalla1asked

where in Sydney is your store location? Can I directly buy osmo pocket expansion kit there? I am in Hobart now.

1 answer
Oldbones
Oldbones

E infinity is a web site, check this site for item you require my location is Lichfield England, good luck


Malcolm1986

Malcolm1986asked

How long to deliver a Nikon D750 (Body only) to Brisbane Australia? Any international tax? Where do you send from- Hongkong?

1 answer
Libby
Libby

It varies.
Initial order 3 working days. It was faulty and I sent it back. Now after they are happy it is faulty they said 7-10 working days. Longer the second time..we will see.


Williams

Williamsasked

How long dose it take to receive an item (lens) to the UK?

No answers

Mafadecay

Mafadecayasked

Seeing mixed reviews. Looking to buy a Canon EF 70-200 f/2.8 L IS Mark II USM Lens at £1169. Its a lot of cash. Are their products genuine or copies? Anybody else spend large amount and been satisfied?

1 answer
Ady
Ady

I had 100mm macro IS, the latest one. It arrived and it's brilliant, used for portrait shots at weddings with great results. Nothing would indicate that it is not genuine. Looks and feels and performs perfectly. Not got a canon warranty, but it did register on the canon website..Hey, if I have to repair in the first year, then I'm still a lot of £ up.


Tuan

Tuanasked

If I buy canon 6d body only, will the price include 10% GST?

No answers

Holau

Holauasked

Do they have a phone number ?

1 answer
Buyer
Buyer

They only have an email, a contact form and an office address, but no phone. I have contacted them by form and they were very quick to reply and answer all my doubts.


Musyk

Musykasked

I am trying to buy a camera from E-infinity Europe site. Delivery point is in Germany. When i add the shipping address, My name and home country are added to it. Hence i have a mix up in the address.

Also, the system wont let me finish the transaction. i get an error "We are sorry we cant send your payment now" or "Sorry we cant complete your purchase at this time. Please return to the merchant and choose another way to pay"

So am stuck. I cannot make my purchase.

Any help please?

2 answers
HulkSmash
HulkSmash

I would suggest contacting them. I'm in Australia and didn't have a problem. I'm not sure what the payment policy or delivery options are in Europe. Make sure you read everything carefully. You may find the solution in the FAQ's ?

Musyk
Musyk

Hi @HulkSmash, you bought from E Infinity?


Oliver R-S

Oliver R-Sasked

Hi there I live in the UK and would like to buy from your online store does the cost listed include VAT?
Many thanks

2 answers
Nathan J
Nathan J

Hi,

I emailed then regarding this and they assured me the price on their website is final and no additional costs will occur.

Nathan.

DaveH48
DaveH48

Just bought a Sony 16-35mm f4 lens from them and the price on the website is the price I paid - nothing extra.


Pete

Peteasked

Will Goods and Sales Tax be charged by Australian Government if price over $1000?

2 answers
Cathy Worsley
Cathy Worsley

Beware their warranty is not valid in Australia..

Bundeen
Bundeen

Hi Pete, did you have to pay the tax??


Lynette d

Lynette dasked

how long for delivery and does it come from australian store?

2 answers
y4011
y4011

Hi, it took 4 days in total since I put the order till I got the product in person - very fast given it's international shipping! It's from a Hong Kong store, but much better service than many of the so-called Australian 'local' stores - they actually outsource from HK as well. 5+stars recommend this one :))

Graeme W
Graeme W

Hi Lynette, it took 4 working days to arrive after my order. I'm in the UK, not sure of the origin.


Harry

Harryasked

Is there an import duty for a dslr with lens valuing to more than $1000?

1 answer
Bin Q
Bin Q

My purchases were less than $1000 and before 1/7, import duty was not applicable.


ttle

ttleasked

how long is the shipping ?

1 answer
Simon
Simon

Where do you want it shipped to? It takes approximately one week to reach the UK, though it has been exactly one week every time I've used them so far. As such it's probably fairer to allow some leeway.


Dave

Daveasked

Is there any import duty to pay?

1 answer
Annie
Annie

I purchased the Zeiss Batis 25mm f/2 Lens for Sony E Mount from E-Infinity and there was no import duty to pay. Hope that helps!


liozbay

liozbayasked

Hello, the material must pay customs taxes for australia?

1 answer
alan
alan

i dont think so. what you see on the website is what you pay for full.


Arocena José

Arocena Joséasked

Hello, the material must pay customs taxes for Europe?

1 answer
Olegphoto
Olegphoto

Good question did you get an answer?


PCColtman

PCColtmanasked

Have bought a FZ1000 from you last month which you have had back through e-fin-CS ( E-star, West Ealing) London, you are now asking for the faulty camera NOW to be sent back to OZ which it never came from in the first place . You have now got my money £472 + camera and I feel cheated is this fraud or a cock-up. I pointed out to e-fin-cs that the box did not have the same serial no as the camera and that hot shoe cover was missing and two British power leads and two lens covers were in the box and the warranty missing. The cameras LCD display screen was faulty showing garish green and yellow flares. I am very concerned that I have been conned by you please respond soon , not a happy bunny. peter_coltman@yahoo.co.uk

1 answer
PCColtman
PCColtman

Very sorry, this is a genuine company. A very complicated multi-national and all my problems have been addressed and all my concerns answered. Now a very happy Bunny!


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