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E-Living Furniture

E-Living Furniture

4.2 from 1,197 reviews · View Statistics
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Vanessa
VanessaSouth East Queensland, QLD

Had an issue with first tallboy, however they promptly sent another in good condition.

published

Purchased a tallboy couple of months ago with this company, had an issue with the first one where the drawers did not fit however they promptly sent a new one in good condition. Great service and fast delivery.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
Veasna Chhean
Veasna Chhean Sydney, NSW

100% satisfied

published

Very easy to assemble to bed frame together.
100% satisfied.
Love everything about it.
Couldn't be please with it, customer service was awesome.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
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0.0
(1,234)
mark
mark
  • 2 reviews
  • 1 like

great mattress, very comfortable and plush, definitely recommend

published

good matress, would recommend anyone, comes in a great sturdy box with wheels for easy transport, I'm very happy with it

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
E-Living Furniture
E-Living FurnitureE-Living Furniture
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Great customer experience

published

Purchased a sofa bed and it was delivered within 3 days from placing my order.
I noticed that a part of it was damaged. I then notified their customer service team and had the matter resolved in a matter of hours. Really pleased with the product and the service.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture
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Katrina
KatrinaGreater Melbourne (Outer), VIC

Poor products, false advertising and terrible customer service

published

Purchased mattress, was not what was in pictures or description. No refund or exchange from seller, ignored emails. Buyers beware

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture
Kelly hayes
Kelly hayesPerth
  • 2 reviews
  • 1 like

Amazing Customer service

published

I recvd my Luna great gas lift bed and unfortunately when assembling there was a few faulty pieces. Judging from reviews this is not common. I took video and photos of the faults and the problem was rectified within hours. Can’t fault the customer service I recvd it was impeccable.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture
BronieK
BronieKSouthwest, VIC
  • 2 reviews
  • 1 like

Products are not same as description and neither is their return policy

published

Purchased the Mizo bedside tables on the 14th, arrived the 20th, the four corner pieces of the bedsides are a smooth gloss finish where as the top and side pieces are a rough finish which creates two different whites in person! Was told there is no difference and questioned if I had even assembled it correctly. All I want is to return both bedsides for a refund and they won’t allow this even though the website says ways return and no charges etc...wouldn’t purchase from ever again. Consumer affairs have been informed.

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture
Stacey
StaceyRichmond-Tweed, NSW

Foldable table A++

published

Product Damaged during transit..
Was sent a replacement within a week.
Easy to assemble, easy to move about. Highly Recommended.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture

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Teah F.
Teah F.Queensland

Incomplete items

published

Items purchased online come incomplete and takes a lot of back and forth to receive replacements and am still without a complete bed.
Again, warning people not to buy from this site.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
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Returns aren’t as easy as advertised

published

I ordered this mattress with the thought that if I didn’t like the product or wanted to return the mattress then I could, I then enquired on a return to swap the mattress and it wasn’t possible?!

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
E-Living Furniture
E-Living FurnitureE-Living Furniture

Disappointing

published

My purchase was damaged .
I emailed 5 days ago and still no response.
Tried to call no response.
Disappointed with package.
I need this to be sorted please.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture

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Claire B
Claire BSouth Australia

Thank you!

published

Wonderful products and excellent service, especially when we needed to return something from the order. We are very happy! Thank you!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture
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Jhin T.
Jhin T.Metropolitan Adelaide, SA
  • Verified

Misleading ads however good resolution

published

Jenkins gas lift bed frame as advertised turned out to be Artiss gas lift bedframe, misleading ads sold for $437 where you can find it for $199 elsewhere, beware of the ads provided, make sure you ask the brand before you purchase, because it might turned out that it is significantly overpriced and it is a rip off, however they contacted me quick and offered a price difference claim. Good service and quick resolution.

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Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture
E-Living Furniture
E-Living FurnitureE-Living Furniture
Crui5erFJ
Crui5erFJSydney, NSW
  • 8 reviews
  • 2 likes
  • Verified

extremely dissapointing - updated - not so dissapointing

published

I wasn't expecting the best of quality product but that's ok, I expected it to do the job. Problem is I cannot even find out as it appears as though the box(es) was damaged in transit and some of the parts required for assembly are simply missing. Also a couple of the bed components itself were also damaged.

Update: Customer support confirmed what was missing and what was damaged and organised replacements right away. Replacements arrived. Box again damaged but luckily this time, no damage to components and everything was there. Cannot fault customer service but I think their courier needs to be reviewed. The product is, for what was paid, very good.

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Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture
Crui5erFJ
Crui5erFJ

Thanks, I’m already in contact with customer support who have been responsive so far. I’ll update once resolved.

E-Living Furniture
E-Living FurnitureE-Living Furniture
Bnuese
BnueseSouth East Queensland, QLD

Thank you very much.

published

Thank you very much. I am very happy with my product, best price with free and fast shipment Very good costumer service. Thanks a lot!

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
E-Living Furniture
E-Living FurnitureE-Living Furniture
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Page 1 of 2

Questions & Answers

Chan
Chanasked

Has anyone actually had their issues resolved, refund, replacement ect by this company.

3 answers
Vic S.
Vic S.

Hi, I don't have any issues with this company, The product I purchased was very good, the service and delivery were fine. No problems.

Chan
Chan

Your lucky as my two products were damaged. I'm waiting for their reply to replace my damaged mirror. My bed head was marked all over and wood damaged, holes filled in with white puddy, looks awful.

E-Living Furniture
E-Living FurnitureE-Living Furniture

Hi Chan,

Hope you're keeping well. Looks like we've already addressed your warranty claim, we thank you for your patience and understanding at the same time.

Cheers,
E-Living Furniture Team

Rima Zebian
Rima Zebianasked

Hi I got a tall boy and I have assembled it but the draws won’t click in or out were the magnet is ??

1 answer
E-Living Furniture
E-Living FurnitureE-Living Furniture

Hi Rima,

Sorry, we missed your question. For warranty claims, we recommend you to send us an email at contact@elivingfurniture.com.au and our friendly customer care specialists will be more than happy to help you.

Cheers,
E-Living Furniture Team

Alison W.
Alison W.asked

I live in NSW and wonder what delivery prices are like. I would like to an purchase outdoor lounge. Also wondering if you can return goods for refund if unsuitable

2 answers
Lucy
Lucy

Hi, I believe most times if you spend a minimum amount you get free nationwide delivery. I imagine an outdoor lounge would meet that price requirement.
I’m not sure about refunds and returns.

E-Living Furniture
E-Living FurnitureE-Living Furniture

Hi Alison,

Thank you for your interest. We offer free shipping to most metro areas, you can also put your postcode on the product page to calculate shipping.

To learn more about our returns policy, you can check this link https://elivingfurniture.com.au/return-refund/

Hope this helps.

Cheers.
E-Living Furniture Team

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Office and Outdoor
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