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E-Lodge

E-Lodge (page 2 of 4)

3.8 from 80 reviews

See the Best Tax Preparation Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
45
4 star
10
3 star
6
2 star
3
1 star
16

Not third time lucky

published

Paid first took 5 days to review probably would have been longer if I didn’t make contact. Making contact was hard enough. This year I’ve done take fee from tax review time was fast guess that’s it though the faster they can get your tax done faster, they get paid well ato has released my fund just waiting for elodge to take fees and transfer let’s see how long this takes it’s been 2 days.

1 comment
E-Lodge
Michelle O.E-Lodge

Owen

OwenBrisbane

Unprofessional

published

I have been doing my tax return with this company for the last 3 years and I never had any problem except this year which has been the worse I have ever encountered from any tax company, as the person I had was very rude and unprofessional, they even lodge my form without even telling me about the corrections they made which were incorrect on there behalf.

This will be my final year with them, Never Again.

2 comments
E-Lodge
Michelle O.E-Lodge
Owen
Owen
C.Black

C.BlackSouth East Queensland, QLD

  • 9 reviews
  • 8 likes

Bad Service, no care

published

Lack of accountability, did not take any consideration for my best interests. Was not assisted or guided to make any claims that were necessary, now I’m paying another accountant to do a better more thorough job.

3 comments
E-Lodge
Michelle O.E-Lodge
C.Black
C.Black
E-Lodge
Michelle O.E-Lodge

That is concerning to hear, and we apologize if you believe you were mistreated. Our representatives do their best to honor the requests of our customers, however, must stay within ATO guidelines.

IainR

IainRTweed Heads South

First time user and not the last

published

I was very happy with the ease at completing my own tax return online and I was kept up to date about the progress of my return. It was paid into my bank account 10 days after lodgement, I was happy with that and would recommend E-Lodge to anyone

1 comment
E-Lodge
Michelle O.E-Lodge

Thank you for commenting. Our website is designed to provide you with updates as they are received. Don't forget to tell your friends and family!


Quick and easy service but not very accurate

published

The site is easy to use and quick, but the estimated return was $1000 less than the actual refund so I wouldn’t have paid $40 for inaccuracy.

1 comment
E-Lodge
Michelle O.E-Lodge

Its awesome made it so easy an the help afterwards to make sure i had done it correct

published

Very happy with the service i received will the service again next year an recommend to others as well thanks guys

July 25th 2018 Update: Its awesome made it so easy an the help afterwards to make sure i had done it correct

It was a great service if i needed help they were there to help at any time very happy with the service

1 comment
E-Lodge
Michelle O.E-Lodge

It is great to hear from another satisfied customer, we look forward to seeing you next year!


Ranya

RanyaPerth

  • Verified customer

Simple and affordable

published

Honestly as a student I just want the cheapest and quickest tax return option and elodge delivered just that (submitted to ATO on the 11th and money already in my account on the 18th) their services are affordable and the website is self explanatory and easy to use. Will come back to elodge next year!

1 comment
E-Lodge
Michelle O.E-Lodge

That is great news! Don't forget to tell your friends and family about us!


Online4yourmind

Online4yourmindMelbourne, Victoria

  • 9 reviews
  • 9 likes
  • Verified customer

I can't complain..

published

Been using Elodge for about 4 years now and had no problems from year to year. As far as I can remember as soon as I submitted my tax return to them, it was reviewed by the following day and either they contacted me or submitted to the ATO the following day after that.. I've never really spoke to anyone over the phone, just the odd message here and there. I was a fan of Etax before Elodge but Etax decided to raise their prices for the same services, plus my refund was slightly more with Elodge, not sure why, but it doesn't matter... Plus they give me a $10 coupon every year as a incentive to come back.. It worked!

1 comment
E-Lodge
Michelle O.E-Lodge

Thank you for your detailed feedback!

Chloe

ChloeNorth Western Region, NSW

  • 6 reviews
  • 2 likes

Quick and easy

published

Quick and easy,
Quick and easy
Quick and easy
Quick and easy quick and easy
Quick and easy
Easy would tell others to use it

1 comment
E-Lodge
Michelle O.E-Lodge

Thanks Chloe!

We look forward to seeing you, your friends and family next year!

Perfect great work

published

Very happy with how long the process took I didn't know much bout doing my tax but I didn't have to do much thank u

1 comment
E-Lodge
Michelle O.E-Lodge

That is great to hear. I hope that you feel you learned something about taxes along the way. Don't forget you can always contact our customer service should you have any questions.


This is perfect and fast

published

Well done on getting my tax return fast and easy, Very happy!!! No concerns everything turned out gr8, thank you elodge

1 comment
E-Lodge
Michelle O.E-Lodge

You are welcome. Fast and easy is our mission.


Very good service. Easy!

published

Never have I done my annual Tax return in 10 minutes.
Was checked and submitted by the team 48 hours later.
Too easy!

1 comment
E-Lodge
Michelle O.E-Lodge

Wonderful, that is our goal. Hope to see you next year!


Ok

published

I went to your company last year and it was easy to understand and work out tax with you and I will do it again next year

1 comment
E-Lodge
Michelle O.E-Lodge

Great! We will look forward to it! Don't forget to let your friends know how easy it is to use Elodge.com!


Convenient and fast

published

Second year in a row using E-Lodge they are convenient and fast. No hassles what so ever. Highly recommend to all my friends.

1 comment
E-Lodge
Michelle O.E-Lodge

Thank you for your amazing feedback!

OMG!!!! DON'T!!!! Extra hidden costs.

published

Go to MYGov set up an account and link ATO, I swear!!! They don't do anything they just wack through your tax return without looking at it!! and then charge you!! I forgot I worked for a company for a couple of days I told them that I forgot about one employer, they immediately stopped the process of my tax return that had gone to the ATO already and said…
"That means I will have to unlock your tax return then to allow you to lodge an amended tax return.
Please enter the extra pay summary and resubmit. Our fee for lodging an amended tax return is $34.95, payable by credit card."
Kind regards, [name removed]…. they didn't give me the option what I wanted to do.
it's free to lodge your tax on the MyGov website.

1 comment
E-Lodge
Michelle O.E-Lodge
Vivian

VivianBossley Park

Good

published

Good can’t wait for it. This is my first to claim tax by my self. Almost easy to understand and complete it.

1 comment
E-Lodge
Michelle O.E-Lodge

Thank you for the positive feedback! Feel free to let our customer service team know if you have any additional questions. Also, don't forget to tell your friends about how easy our program is!


Really good

published

It was a good service there people got back in contact with you promptly after leaving a message for them would reckomend to friends and family.

1 comment
E-Lodge
Michelle O.E-Lodge

Thank you for your positive feedback. Our tax professionals are dedicated to customer satisfaction. Feel free to contact us if you, your friends or family have any questions.


Jenna

Jenna

  • 2 reviews
  • 2 likes

Rude staffs

published

Been using elodge for a few years, this year we were assigned to a rude female. Will not use them anymore. Don't be tempted for that cheap price option. They are not just unhelpful, their tone are deceiving. If their advice in messages to us consumer cost money, they can say it upfront, rather than sounding reluctant to answer. Bad experience for me this time, not a chance they will see me returning next year. Anyone get their cancelation payment back perhaps?


Marie

MarieGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Horrible

published

I did my tax through e lodge for the last few years and it seems like every year its getting worse and worse. Its taking them ages to review my tax return or respond to my emails. The tax agent I received an email from is really rude and it seems like she has no idea what she is talking about. This is the last time I'll be using e lodge


Naomi

NaomiNorth lakes

Awesome!

published

Quite happy with the outcome. Return only took 6 working days after submitted to the taxation office. Money was in my account within three working days. Definitely going to come back next year.


Page 2 of 4

Questions & Answers

Brendan C.

Brendan C.asked

How long does it usually take from reviewing to accepted

No answers

chez

chezasked

Hi. I’m late lodging 2018 tax return. Will it be ok to do it soon or with 2019?

No answers

Richard R

Richard Rasked

Hi i am a member and need to file 4 or 5 yrs returns 2007-2010 or so can i do this through this service? Will ATO email me my group certificates for these years?

Thanku

Richard Redding

1 answer
E-Lodge
Michelle O.E-Lodge

Hi Richard,
You are able to lodge your individual tax returns electronically through our website from the 2007 tax year onwards. Regarding your payment summaries, if you contact the tax office they will advise you of any payment summaries that they have relevant to the tax years that you wish to lodge. Please phone ATO 13 82 61 or write to GPO Box 9990, in your capital city.
Regards, Glenda
ELodge Taxation Services Australia Pty Ltd


Get an answer from our members and E-Lodge representatives

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CategoryTax Preparation Services

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