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e&s

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3.9 from 85 reviews · View Statistics

Reviews

3.9

85 reviews
5
(59)
4
(2)
3
(1)
2
(4)
1
(19)
  • Product Quality
    4.3 (25)
  • Return Claim MadeYes (2) · No (27)
  • Customer Service
    4.0 (30)
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Filippo

FilippoGreater Melbourne (Metropolitan), VIC

Worst customer care ever!

published
Customer Service
Return Claim MadeNo
Store LocationPreston
1 comment
e&s
EandS Supporte&s

Hi Filippo, we are sorry to see this review and we apologise for the frustration you have experienced. If you would like the manager from our customer service team can get in touch to discuss this matter with you please let us know.. Thank you, e&s

brians5

brians5Central Highlands and Goldfields, VIC

  • 17 reviews
  • 19 likes
  • Verified customer

An excellent company focusing on customer service.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston
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1 comment
e&s
EandS Supporte&s
Kerryn

KerrynGreater Melbourne (Metropolitan), VIC

Excellent customer service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationNoble park
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1 comment
e&s
EandS Supporte&s
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Great Service from Gus!

published

We recently bought a Panasonic split system from E&S Moorabbin. The salesperson Gus was thorough in ensuring we chose the correct sized unit for our needs and he was able to better the cheapest price we could find online. Information was emailed promptly and delivery was as arranged. Will certainly recommend E&S to family and friends.

Customer Service
Return Claim MadeNo
1 comment
e&s
EandS Supporte&s

Hi Beth,

thanks so much for the awesome 5-star review. We agree Gus is truly a superstar! Come back and visit us again soon.
Regards e&s team

BPg

BPgGreater Melbourne (Inner), VIC

  • 3 reviews

Negligent and poor response to warranty claim

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadsone
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Disappointing ending to an initially positive experience. Won't shop there again.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBlackburn
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lucy hutchison

lucy hutchisonGreater Melbourne (Metropolitan), VIC

purchase lack of knowledge on fisher&paykel machine promotion

published

purchased fisher & paykel 10kg frontload machine and 8 kg pump condenser dryer salesperson
said they did not know about any promotion said i would have to go on line and claim
I have found out E&S do have a promotion and if sales person was interested enough would have know the 8kg dryer is not included the promotion

Customer Service
Return Claim MadeNo
Store Locationpreston
Esther

Esther

  • 4 reviews

Great service

published

Bought a washing machine and fridge and got free delivery. Delivery times were a bit inflexible, but staff did their best to help. Installation service were very friendly. All staff I dealt with were very friendly. Thanks Andrew!

Return Claim MadeYes
Nemo

NemoGreater Melbourne (Outer), VIC

  • 5 reviews

Great Store

published

E&s trading is great place to purchase quality products. I have purchased few ASKO and Fisher & Paykel products plus Franke product from Essendon store. Great customer service. Strongly recommending to all...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEssendon
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Disappointed

DisappointedGreater Melbourne (Metropolitan), VIC

What a Circus (E&S)

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston
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RuthC

RuthC

  • 11 reviews
  • 12 likes
  • Verified customer

ABOVE AND BEYOND SERVICE

published

What a great experience we had with Kelly from Geelong store, she went above and beyond to help us to find a fridge to fit inside our non standard size kitchen cavity at a great price.
She was very knowledgeable with all the different fridges and their specifications she had one for us immediately that was suitable, which we purchased on the same day, and she arranged to have it delivered that afternoon.

We would like to thank Kelly for her pleasant and friendly customer service.
Your customer service gives a high quality customer experience, and in doing so helps the business develop a strong competitive advantage that makes customers want to come back.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGeelong
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Lucian D

Lucian DGreater Melbourne (Inner), VIC

  • 2 reviews

Dishwasher purchase

published

Great deal from one if the sales guys Stephen Helebrant, worked out a top price and followed up on my order to make sure delivery was on time. Great service.

Customer Service
Product Quality
  • Verified customer

Excellent service from E and S and Stephen Helebrant

published

I purchased a fridge, dishwasher and split system air conditioner and the service by Stephen was outstanding. The attention to detail was great. Stephen went out of his way to gather information on other items as part of the process of renovating my kitchen.

Dani L

Dani LSouthwest, VIC

  • 3 reviews

Very helpful staff

published

We have had a great experience shopping through E&S. Kelly at the geelong store was so thorough and helpful whilst we were trying to select a fridge and washing machine for our new home. She took her time explaining different features and positives and negatives of each product. She was very patient with us as we emailed her a lot to make sure we were doing the right thing for our cash back promotion as well as organising delivery. It has been such an easy process. We will definitely be back to purchase appliances in the future

Great Customer Service

published

I have purchased a lot of staff from E&S trading Moorabbin in the last couple of years and they were always excellent on price and service . However, the last time I purchased from them an airconditioner they were exceptional! When Fujitsu Australia refused to give me a bonus/cash back because I paid for my airconditioner 2 days outside their promotion, E&S trading Moorabbin promptly rectified the situation by offering me the promotion money back . Will not hesitate to buy from them again and recommend to others .

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Fantastic service from Steve!

published

My partner Patrick and I were after a brand new, yet, classic styling for the fitout of our new kitchen. Something fashionably modern, yet, timeless; we wanted a piece to really grab your attention and stand out, but to be something that would unassuming sit perched solemnly over the sink. The Zucchetti fitting Steven directed us towards was exactly what we were looking for but hadn't realised it ourselves yet! Now, strikingly it sits, seen yet unnoticed, like a wise owl purveying the tile and linoleum, a supper sentry if you will. Magnificent. Thank you for your kindness and help.

E&S Prahran: Gr8 service from start to finish

published

Great service from start to finish. We needed a washer/dryer and Pina delivered with an outstanding Bosch and the best price. Delivery was on time and the installers were friendly and very obliging.

Fantastic customer service

published

Wow what can I say about my experience at e&s when we first walked in I was amazed at how sleek the set up was and that was nothing, once we met Steven from the new Preston store we were treated with kindness and a bubbly personality which made us feel very comfortable. Steven’s exceptional customer service skills and the fact that he Got us a great price is what made us purchase 5 fisher and Paykel kitchen appliances. I highly recommend going to e&s to shop and if you go to the Preston store ask for Steven

Mark F

Mark Fwangaratta

  • 2 reviews
  • 1 like
  • Verified customer

Disappointing overall experience

published

Thanks paul for being so prompt, personnable and for fixing the problem with the washing machine

published

We had an issue after our AEG washing machine was installed by E&S Trading and stopped working after 3 days. Learnt days later the correct hose wasn't fitted because they didn't deliver it with the washing machine & our old Miele hose was used instead which obviously wasn't compabitible. Can recommend that if you have a problem with an E&S purchase that you go straight to the service department for assiistance. We received excellent service, after no satisfaction from the Sales area. Paul who rectified the situation came out at 5.30pm on a Friday evening and for that we are truly appreciative. Staff like him are what makes your business a step above the usual

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Questions & Answers

Kevin V.

Kevin V.asked

Pocket radio

1 answer
e&s
EandS Supporte&s

Hi Kevin, I believe you may be asking if we sell pocket radios? Unfortunately, we don't sorry.

Phillip

Phillipasked

RF522ADUX5 - French Door Fridge\What click frenzy price is this Fischer & Paykal refrigeator

No answers
Vicki

Vickiasked

Do you stock Tombolo 10 oak bath caddy?
If so how much does it cost?
Thank you, Vicki

No answers

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