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e&s

e&s (page 4 of 5)

3.9 from 85 reviews · View Statistics

Reviews

3.9

85 reviews
5
(59)
4
(2)
3
(1)
2
(4)
1
(19)
  • Product Quality
    4.3 (25)
  • Return Claim MadeYes (2) · No (27)
  • Customer Service
    4.0 (30)
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Kate

KateAU

  • 3 reviews
  • 5 likes

Great customer service

published

Just wanted to post a thank you to tim horton at E&S chadstone. He persisted in getting a great outcome for me on some taps that were delayed and it wasn't easy - lots went wrong. He had a cool head and a very outcomes focus throughout. Thanks very much for your help.

1 comment
e&s
ES T.e&s

Should be shut down!!

published
1 comment
e&s
ES T.e&s
heln71

heln71AU

  • 7 reviews
  • 2 likes

Really happy with the service

published

I am so happy with my dealings with E & S. I was able to order a washing machine from you so easily online, have it confirmed the next day and have it delivered on my chosen delivery day with no hassles and no issues. Your delivery was seemless from start to finish as well - a delivery window was texted to me the day before and your people were there right on time, they installed my machine quickly, tested it and took away my old machine and the packaging with no trouble at all.
As a bonus, your prices were way cheaper than your competitors as well which made this purchase from you a no-brainer.
Thank you so much for taking all the hassle away from this buying experience.

1 comment
e&s
ES T.e&s

Thanks for taking the time to leave a great feedback! Knowing that you are happy and satisfied certainly makes our day :)

Now enjoy your washing machine!

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Steve B

Steve BMelbourne

  • Verified customer

Highly Recommend

published

E&S have gone out of their way to make and keep us happy, I am amazed what they will do for their customers, I would have to give them 10 out of 10 even when we were not the easiest to deal with.

We have used the Moorabbin Store and the SalesPerson was Cory, We highly recommend anyone looking for appliances to shop with e&s.

1 comment
e&s
ES T.e&s

That's great to hear Steve! We'll pass on those details to the Moorabbin manager.

LDG

LDGMelbourne

Outstanding customer service

published
1 comment
e&s
ES T.e&s

Thank you for sharing the positive feedback LDG! We always aim to have 100% customer satisfaction and your kind words are a strong testimonial to our brand :)

Michelle

MichelleMelbourne

  • Verified customer

Never Again

published

We ordered everything required for our renovation from E and S, spending over $40,000 in total on two orders made in September and October 2015. We are STILL WAITING for some of our order to be delivered. E and S have cost us thousands more in delays to our renovation and hours and hours of time spent chasing up our orders. They have repeatedly lied to us about the status of our order but we are stuck with them after having paid the majority of costs and having ordered some things that needed to be custom made. We are exploring our legal rights. Do not buy anything from these incompetent idiots.

7 comments
e&s
ES T.e&s
Michelle
Michelle

Honestly at this stage not that interested in apologies. I want the remainder of my order delivered today. You have cost us so much time and money, an apology just does not cut it.

e&s
ES T.e&s

Hi Michelle, I understand your frustration. Would you be able to email me your details so I can look into it for you right away.

Great Service & Price

published

Hi,
We bought a full set of Kitchen appliances from Daniel R at the Blackburn store.
Daniel was very patient spent several hours with us and provided good advice, great service and the best prices. Follow up discussions have been great with calls returned and delivery arranged.
We have recommended Daniel to friends
Paul & Karin

1 comment
e&s
ES T.e&s

Hi Paul & Karin, thanks for sharing your positive experience! We'll make sure your kind words are passed on to Daniel. Have a wonderful day ahead :-)

jewels

jewels

  • 3 reviews

Alex your the best

published

Bought a GE Fridge from Dfo Essendon from Alex, Amazing Sales Person, we have bought heaps of other equipment also, great service and great price, we were looked after really well by Alex especially when our GE Fridge started causing problems, our warranty had run out and when we contacted the actual supplier they were not willing to help out and wanted us to pay for the service call and parts and labour costs, so we rang Alex spoke to him and sorted it all out for us with no cost to call out fee and to fix our fridge.

2 comments
e&s
ES T.e&s

Thanks for the superb feedback! We will make sure to pass on your compliments to Alex. Hope to see you in store again soon.

jewels
jewels

Will definitely be coming back for more purchases, great people and service with a smile.

Brian Cavill

Brian Cavilllysterfield

  • 2 reviews

E&S Trading was the Best Shopping experience ever!!

published
3 comments
e&s
ES T.e&s

Hi Brian and Rhonda! Thanks for sharing your lovely review. We are so glad that your experience with us was an enjoyable one. We look forward to serving you again in the future. All the best!

Brian Cavill
Brian Cavill
e&s
ES T.e&s

Wow, a lifetime customer... unbelievable! Thanks for your support Brian and we're glad you've found us again :-)

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E&S Trading D.F.O Essendon

published
1 comment
e&s
ES T.e&s

Don't Go Anywhere Near Moorabin Store

published

This is (yes still is as I'm still waiting) the worst appliance purchase experience I've ever had. The sales person was unfriendly from the start and I should have left then but paid for the fridge. When I rang about the order was advised to ring her back the following day to remind her she needs to check it!! I complained to the store manager. 7 weeks after I paid for the fridge got a phone call from E+S trading warehouse the fridge is ready to be delivered. Then got a text confirming the delivery 9 am next day. An hour later a brief phone message advising me they have no fridge to deliver. Rang the salesperson again, she can't help cause the warehouse is closed. To be continued...

Good until you pay

published

Great range and good pre sales service but getting your order delivered is a nightmare. I asked for my goods to be delivered in four lots during a renovation. E&S managed to get all four deliveries wrong.

Julian C

Julian CMelbourne

  • 4 reviews
  • 1 like

Steer clear of [Name removed]!

published

After a few months of deciding all new top end kitchen appliances, I found that the required ordering paperwork was not up to date and I had to chase this. [Name removed] busy signing up the next punters- finish the paperwork for your existing clients first!! Ideally you should be able to deal with any consultant to access your order. This was not the case. Will write a letter to e and s to suggest improvements. As the customer you shouldn't have to chase up paperwork. Disappointing. Was going to purchase a 700$ tap but will go elsewhere now. Delivery tomorrow so stay tuned!

Kotsobola

KotsobolaMelbourne

Moorabbin Store Disappointing!

published
Sally

Sallymelbourne

Porcelain sink

published

Bought a Villeroy and Bosch kitchen sink from E and S trading and within a matter of months it had scratched badly. No joy with Villeroy and Bosch as they said it was normal wear and tear. While E and S were sympathetic they really did nothing.

4 comments
e&s
ES T.e&s
Sally
Sally

I have dond this , had a staff member out from e and s who said it wS a faulty product but villeroy wojld not accept it. Im not sure why its taken 6 months to get a reply.ghe scrstches on the sink are far worse.

e&s
ES T.e&s

So sorry to hear that Sally. You might have to raise the issue with Villeroy and Boch. If you need help getting in touch with them please let us know.

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Fatboy

FatboyMelbourne

  • 2 reviews
  • 5 likes

Best service

published

Purchased a Siemens dishwasher from E & S Trading---machine failed as did the follow up service from Bosch--E& S trading organised the removal of the Siemens machine & organised Miele to install one of their machines----full marks to E & S trading love you & love your service.

John

JohnMelbourne

  • 2 reviews

Produced everything as promised.

published

I purchased a Siemens oven from E&S Trading in Geelong. The sales guys were really helpful and explained the products quite well. The oven was delivered on the day I asked for and within the promised time, right to the oven cavity in the kitchen.

The oven is top notch kit and is an impressive addition to the kitchen.

Jdubblya

JdubblyaGreater Melbourne (Inner), VIC

  • 5 reviews
  • 9 likes

Great store and Great service

published

We bought a large number of items for our bathroom renovation. They were great on price and service. Only too happy to change order and provided flexible delivery.
When 1 item was faulty they arranged for a replacement straight away. No questions asked.

They really looked after us and I will have no issue shopping there again. Great staff and attitude.
Great customer service and package pricing. Great range of items
Nothing

Kel

KelGreater Melbourne (Inner), VIC

  • 4 reviews
  • 6 likes

It's not just the best price- it's also how good they are if something goes wrong

published
Katie

KatieSale

They are awesome

published

E&S Trading have everything you need and the best prices Australia wide. I purchased all my appliances there (@ the DFO in Essendon), plus a double spa & a kitchen Aid. They are worth the 3hr trip from where i live. I recommend them to every1....on top of their huge product range and uncomplainable prices, their service is what counts the most. Friendly, helpful, efficient & very reliable. I have great trust in this company.

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Questions & Answers

Kevin V.

Kevin V.asked

Pocket radio

1 answer
e&s
EandS Supporte&s

Hi Kevin, I believe you may be asking if we sell pocket radios? Unfortunately, we don't sorry.

Phillip

Phillipasked

RF522ADUX5 - French Door Fridge\What click frenzy price is this Fischer & Paykal refrigeator

No answers
Vicki

Vickiasked

Do you stock Tombolo 10 oak bath caddy?
If so how much does it cost?
Thank you, Vicki

No answers

Get an answer from our members and e&s representatives

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