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e&s

e&s (page 4 of 6)

3.9 from 107 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (41)
  • Return Claim MadeYes (6) · No (41)
  • Customer Service
    3.9 (51)
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Mark F

Mark Fwangaratta

  • 3 reviews
  • 2 likes
  • Verified

Disappointing overall experience

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Thanks paul for being so prompt, personnable and for fixing the problem with the washing machine

published

We had an issue after our AEG washing machine was installed by E&S Trading and stopped working after 3 days. Learnt days later the correct hose wasn't fitted because they didn't deliver it with the washing machine & our old Miele hose was used instead which obviously wasn't compabitible. Can recommend that if you have a problem with an E&S purchase that you go straight to the service department for assiistance. We received excellent service, after no satisfaction from the Sales area. Paul who rectified the situation came out at 5.30pm on a Friday evening and for that we are truly appreciative. Staff like him are what makes your business a step above the usual

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emma

emma

  • 3 reviews
  • Verified

Amazing customer service!

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Outstanding customer service ... above and beyond

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Ally

AllyCarrum Downs

  • Verified

E&S to the Rescue

published

Amazing Service-
Warehouse Manager was super, going above & beyond & the 2 delivery guys were awesome. Called as requested before arrival & so professional in their service.

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John G

John GMelbourne

  • 4 reviews
  • 9 likes

Best Service. Best Consultant

published

John Thomopoulos is the best consultant I ever came across. Went out of his way on His day of to deliver a sink .
The supplier sent the wrong colour and John drove to the warehouse to pick up the correct sink and deliver it to my Joiner.
Best service I have ever had
Thank you John

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Patricia

PatriciaMelbourne

  • 5 reviews
  • 1 like

Too Easy - replacement of washing machine

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bathroom heating

published

Recently went to the Moorabbin. Were looking at NOBO wall heaters. Asked the assistant (who was on their mobile) for some if they were suitable for bathrooms. The assistant guessed a "no" but we then noticed a big sign and technical spec on the wall which mentioned they were ideal. Then she went off to "double check with a colleague" and came back with a "yes".

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John Enza

John Enza

  • 5 reviews

Appliances

published

I want to Thank E&S for helping choosing all my appliances and I’m satisfied with good services and great understanding

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Nancy

Nancy

  • 2 reviews

Would never consider buying an appliance from anyone else

published

I have purchased several appliances from E&S trading over the years (washing machine, dryer, dishwasher, coffee machine and fridge). Their service has been incredible, I have never felt up-sold and they asked all the relevant questions to ensure that I was buying the right product. Any time that I have had an issue with an appliance and needed a service call, they handled everything. From proof of purchase to ensuring the right appliance repair company attended. They would even call to ensure everything was going well. I cannot recommend them enough. Thank you E&S trading, you're a breath of fresh air in these days of dollar over service.

1 comment
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Terrible delivery service

published
1 comment
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JulesV

JulesVGreater Melbourne (Metropolitan), VIC

  • 18 reviews
  • 16 likes

Great products and Service

published

While I can't attest to the service at other locations I can say that the staff at E&S in Essendon is wonderful. Dealing with Julia and manager Paul, a real treat. All the women at the desk, and all the staff in delivery are polite and helpful. And boy was I wrong thinking they cost more then other places like the Good Guys. E&S really plays ball on price. And my sales person, Julia, took some much time helping me match my accessories it was like getting a free designer service.

1 comment
e&s
ES T.e&s

Hi Julie,
Thank you so much for sending through your feedback on your recent experience at e&s Essendon. I have forwarded this onto Paul and the team at e&s Essendon.
We hope to see you again at e&s.
- Jess from e&s

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Gayle C

Gayle CGeelong

Outstanding Service

published

Visited e&s Geelong following recommendation from my builder, had a great sale on kitchen goods, the prices were a lot cheaper than anywhere else. Salesperson Robert was very helpful which made my decision easier on which brand to buy, plus I got a bargain with a floor stock range hood 60% reduced. I would like to express my gratitude to e&s in particular Robert Cook for the wonderful service and follow up enquiry that I am satisfied with my oven functions.Thank you Gayle

1 comment
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G T

G TGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 9 likes

FRIDGE HAD A DINT IN IT, BEEN WAITING 2 MONTHS STILL NO FRIDGE, NO UPDATES KEEP HAVING TO CHASE

published

Terrible terrible customer service. Fridge came with a dint in it. Been waiting 2 months for the fridge, still don't have it. Keep having to call for updates and when I call they don't call back. Barely even sorry. I was recommended this company but I would not recommend it to anyone. SHOCKING CUSTOMER SERVICE. Nothing was even offered to me I HAD TO ASK for a discount which was not worth it and so I am now still waiting for my new replacement fridge 2 months later....

1 comment
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Chrism

ChrismMelbourne

E&S Trading Blackburn for Kitchen Appliances

published
1 comment
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Viji

Viji

  • 2 reviews
  • 1 like

Poor New Hope Support

published

We have purchased Duravit toilet from E&S through our builder. As per the builders policy post handover the accountability and warranty stays with E&S. We have been experiencing multiple issues with the installation from day 1 of the handover. We have approached E&S for rectification and they passed on to their supplier Bathe. We do not have a problem if either of the companies are responsive to our issue. It has been nearly three months and we still have not got the toilet fixed. Every time we call E &S new home support we are told that they will contact their supplier but never get back with a response.

1 comment
e&s
ES T.e&s
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Excellent After Sales Service

published

We took delivery of a number of appliances for a new house build of which many remained uninstalled for a period of time.
After 12 months of actual installed operation the inwall cisterns and rangehood were not performing as expected.
E&S arranged service visits without question and these happened within a week.
They then followed up with a call to check on service outcomes. The problem with the cisterns had persisted and E&S took on the issue directly with the manufacturer on our behalf.
We went with E&S in the first place because of the warm and honest sales assistance and competitive price, however it is the after sales service and genuine customer care that has prompted us to write this review.

1 comment
e&s
ES T.e&s

Hi Ralph,
Thank you for writing in. We're sorry to hear about the performance of the rangehood and cistern, but are happy to hear that our after sales team came to the rescue.
Hope you're enjoying your new appliances.
- Jess from e&s

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Franco

Franco

  • 2 reviews

Promised 4 days, took 3 weeks!

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3 comments
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Franco
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ST

STBarwon Heads

  • 4 reviews
  • 1 like

Great store experience, installers horrific

published

Bought a new dishwasher. Store sales experience great, the installers were unable to do basic installation and went away for 4 days. No feedback from complaint to E&S

4 comments
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ST
ST
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Still waiting

published

Extremely disappointed and frustrated with e & s trading, ordered all appliances for kitchen Reno 2 and 1/2 months ago, we were only told that there was a delayed on the fridge which was fine re time frames......Reno has started TODAY and we still have no set delivery date re oven, after multiple ph calls told something different each time, extremely frustrated and very disappointing service.

1 comment
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Page 4 of 6
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Questions & Answers

MARGIE

MARGIEasked

Do you install range hoods and how much would it cost

2 answers
e&s
EandS Supporte&s

Hi Margie, thank you for the enquiry! We are more than happy to assist with that one. If you would like to give us a call on (03) 8517 2660 or shoot us an email @ websales@eands.com.au we can walk you through some options.

MARGIE
MARGIE

Great, will give you a call, later this morning.

Kevin V.

Kevin V.asked

Pocket radio

1 answer
e&s
EandS Supporte&s

Hi Kevin, I believe you may be asking if we sell pocket radios? Unfortunately, we don't sorry.

Phillip

Phillipasked

RF522ADUX5 - French Door Fridge\What click frenzy price is this Fischer & Paykal refrigeator

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