Great customer service
Just wanted to post a thank you to tim horton at E&S chadstone. He persisted in getting a great outcome for me on some taps that were delayed and it wasn't easy - lots went wrong. He had a cool head and a very outcomes focus throughout. Thanks very much for your help.
Should be shut down!!
E&S trading are disgusting!! Ordered a fridge, washer and dryer 2 years ago for a brand new apartment we were having built. We have just moved in and there were huge delays with the washer and dryer and now theyre saying another 3 month wait for the fridge!! Everytime i have called to ask about how far my appliances are off being delivered, i get lied to. First one week, then 10 days and then when it hasnt areived and i call again i get told another few weeks! Theyre useless. They sold our pre ordered fridge to someone else and gave us a loan f...ridge and are trying to charge us $900 for the loan fridge! The fridge os disgusting and dinted. I also had a customer care consultant and spoke with her on sunday then when i went into the store on monday to speak with her, she had left her job! Over night? Seems like an excuse to me. Everytime i get told ill be called back, i never have been. They are useless and terrible with customer service. SAVE YOUR MONEY AND GO ELSEWHERE!!
Really happy with the service
I am so happy with my dealings with E & S. I was able to order a washing machine from you so easily online, have it confirmed the next day and have it delivered on my chosen delivery day with no hassles and no issues. Your delivery was seemless from start to finish as well - a delivery window was texted to me the day before and your people were there right on time, they installed my machine quickly, tested it and took away my old machine and the packaging with no trouble at all.
As a bonus, your prices were way cheaper than your competitors as well which made this purchase from you a no-brainer.
Thank you so much for taking all the hassle away from this buying experience.
- Verified customer
E&S have gone out of their way to make and keep us happy, I am amazed what they will do for their customers, I would have to give them 10 out of 10 even when we were not the easiest to deal with.
We have used the Moorabbin Store and the SalesPerson was Cory, We highly recommend anyone looking for appliances to shop with e&s.
Outstanding customer service
We purchased a Siemens washing machine from E&S in October 2013. Unfortunately the machine had a number of problems. After 5 service calls (spread over the 2 and a bit years we had the machine), we now have a new machine thanks to E&S. The customer service we experienced was second to none - they were incredibly responsive and very understanding. We didn't get any attitude from them and we didn't need to have a fight (our experience is generally that you always have a fight about these things). This was refreshing. As a result of our expe...rience, we will not shop anywhere else for whitegoods. Thanks E&S! Also, on one of the earlier service calls for a fault with the washing machine, we did not feel like our job was being prioritised by Siemens. When I rang E&S, they ended up getting their own team to fix the problem, bypassing Siemens. This is the first review I have ever written and posted on the net. I am sharing my experience with E&S with others because it was so outstanding.
- Verified customer
We ordered everything required for our renovation from E and S, spending over $40,000 in total on two orders made in September and October 2015. We are STILL WAITING for some of our order to be delivered. E and S have cost us thousands more in delays to our renovation and hours and hours of time spent chasing up our orders. They have repeatedly lied to us about the status of our order but we are stuck with them after having paid the majority of costs and having ordered some things that needed to be custom made. We are exploring our legal rights. Do not buy anything from these incompetent idiots.
Great Service & Price
We bought a full set of Kitchen appliances from Daniel R at the Blackburn store.
Daniel was very patient spent several hours with us and provided good advice, great service and the best prices. Follow up discussions have been great with calls returned and delivery arranged.
We have recommended Daniel to friends
Paul & Karin
Alex your the best
Bought a GE Fridge from Dfo Essendon from Alex, Amazing Sales Person, we have bought heaps of other equipment also, great service and great price, we were looked after really well by Alex especially when our GE Fridge started causing problems, our warranty had run out and when we contacted the actual supplier they were not willing to help out and wanted us to pay for the service call and parts and labour costs, so we rang Alex spoke to him and sorted it all out for us with no cost to call out fee and to fix our fridge.
E&S Trading was the Best Shopping experience ever!!
We have just had the best shopping experience that we have ever had for many a year. We needed a new washing machine and called them for their best price which they gave and on the way to inspect & purchase we dropped into the Good Guys to compare. With them you have to haggle and after haggling their price whilst competitive did not include delivery, setup and removal of the old washing machine. When we got to E&S we were offered coffee and given other options, then after detailed informed discussion was given their best price which was even l...ower than given over the phone and that without haggling. We thoroughly recommend E&S when purchasing your white goods. Service, price and all that goes with it without the haggle and we cannot speak highly enough of the service. The delivery man was very pleasant, set our new machine up in no time, took away the old machine and even took away the packaging, WOW what great service. Why would you go anywhere else? I know we won't be in future. Brian & Ronda Cavill
E&S Trading D.F.O Essendon
Buyers beware of false promises!!!!! Staff advise items are in stock and will be delivered in 4 working days. Was given this line after purchasing in full and had to wait a month. To add insult to injury, I had to constantly call and follow up the order. Once collected, one basin was faulty and I asked if it would be another month delay and was assured it was in stock at head office would be in on Tuesday. Again, no success and no follow up call either. Called them a week after the promised date and advised will be another month. Promised they...would call me back on Monday to confirm and alas no call. I had to call today. The staff have no idea how to return calls or track orders. This is my second experience as I ordered a Bosch dishwasher and waited 3 months. So I can confidently say this is not a one off occurrence and steer clear if you need anything within a deadline...
Don't Go Anywhere Near Moorabin Store
This is (yes still is as I'm still waiting) the worst appliance purchase experience I've ever had. The sales person was unfriendly from the start and I should have left then but paid for the fridge. When I rang about the order was advised to ring her back the following day to remind her she needs to check it!! I complained to the store manager. 7 weeks after I paid for the fridge got a phone call from E+S trading warehouse the fridge is ready to be delivered. Then got a text confirming the delivery 9 am next day. An hour later a brief phone message advising me they have no fridge to deliver. Rang the salesperson again, she can't help cause the warehouse is closed. To be continued...
Steer clear of [Name removed]!
After a few months of deciding all new top end kitchen appliances, I found that the required ordering paperwork was not up to date and I had to chase this. [Name removed] busy signing up the next punters- finish the paperwork for your existing clients first!! Ideally you should be able to deal with any consultant to access your order. This was not the case. Will write a letter to e and s to suggest improvements. As the customer you shouldn't have to chase up paperwork. Disappointing. Was going to purchase a 700$ tap but will go elsewhere now. Delivery tomorrow so stay tuned!
Moorabbin Store Disappointing!
We bought a display rangehood from the Moorabbin store, only because it was the perfect one and they didn't have any in stock left. We explicitly discussed with two of the salespeople that we needed an extension as we have high ceilings, both said it wouldn't be a problem. After multiple discussions via phone and face to face finally the day came to pick up the appliance. When we opened it up we were distressed because not only was there no extension, no brackets, no instructions and no screws! It was obvious the way it had been put together it...could not be extended to suit our needs! Can't believe the incompetence of the sales staff to lead us astray in such a way! Either that or there is a complete disjointment between the sales staff and whoever is responsible for getting the bought products together to pass on to the customers! Now we have to try get a solution from them and after reading these posts I'm sure it's going to be a struggle! Thanks for wasting our time and money E&S! Unbelievable!
Produced everything as promised.
I purchased a Siemens oven from E&S Trading in Geelong. The sales guys were really helpful and explained the products quite well. The oven was delivered on the day I asked for and within the promised time, right to the oven cavity in the kitchen.
The oven is top notch kit and is an impressive addition to the kitchen.
Great store and Great service
We bought a large number of items for our bathroom renovation. They were great on price and service. Only too happy to change order and provided flexible delivery.
When 1 item was faulty they arranged for a replacement straight away. No questions asked.
They really looked after us and I will have no issue shopping there again. Great staff and attitude.
Great customer service and package pricing. Great range of items
It's not just the best price- it's also how good they are if something goes wrong
If you are considering buying an appliance I highly recommend E and S for the following reason: it's not just about getting a great deal- it's also about who will look after you if something goes wrong.
In my case a 7 month old faulty dishwasher and a 4 week battle with Bosch, so many calls got nowhere. Then Bosch advised a hole in the stainless steel casing was not their problem. ( contradicting the assessment of the service agent that it is a manufacturing fault)
Well, E and S trading found out and in less than 24 hours not only resolved ...
They are awesome
E&S Trading have everything you need and the best prices Australia wide. I purchased all my appliances there (@ the DFO in Essendon), plus a double spa & a kitchen Aid. They are worth the 3hr trip from where i live. I recommend them to every1....on top of their huge product range and uncomplainable prices, their service is what counts the most. Friendly, helpful, efficient & very reliable. I have great trust in this company.
Questions & Answers
Hi Kevin, I believe you may be asking if we sell pocket radios? Unfortunately, we don't sorry.
RF522ADUX5 - French Door Fridge\What click frenzy price is this Fischer & Paykal refrigeator
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