Disappointing ending to an initially positive experience. Won't shop there again.
We purchased $14k worth of items from E&S Blackburn. Sales person was excellent and we felt like we were really looked after. It wasn't until delivery day that 3 toilets didn't turn up, after paying for everything (we thought) in full. Customer service at the warehouse was terrible and I sat there on the phone listening to the staff have a personal conversation in the background while the guy I was speaking to tried to work out what was going on. The manager called me back and it turned out that even though the itemised price of the toilets was...on the invoice, for some reason the system hadn't included it in the total, so we were informed we hadn't actually paid for the toilets (which threw out our budget) and had to pay the $1500 on the spot if we wanted them (the plumber was coming the next day to rip out our old toilet so we agreed). I appreciate the toilets were heavily discounted to make up for the error, but I was made to feel like I was lucky to be getting such a 'bargain'. I don't really understand how such a big company can have a system that can make such a significant stuff up. At the end of the day we got all of our items, but we won't be shopping there again.
- Verified customer
Disappointing overall experience
We are building a reasonably high end architecturally designed house in regional Victoria. We had used E and S previously with a build in Clifton Hill Melbourne that went reasonably well. The layout and range at E and S was very good. Our initial experience with our consultant Michelle was also very good and in fact she was rather knowledgeable. We basically used E and S to fit out the entire house with reasonably high spec products including V Zug in the kitchen.
Essentially after the initial selection process things went downhill. It quick...ly became apparent that the computer system E and S used is antiquated and that there is poor system access if you attempt to find products and add to the inventory amongst the various stores when we attempted to do so at Chadstone. Orders were lost. Products that were ordered were not delivered despite being on the order docket. Frustratingly, when trying to contact E and S by phone, we were deflected back to Michelle who only works part-time. The final straw came today when we were informed by our builder that despite ordering a very expensive motorised bidet type toilet to assist with one of our kids who has a disability that the seat hasn't been delivered and therefore the handover for the build will need to be delayed further. Overall it has been an extremely frustrating customer service process for us and we would be reluctant to recommend them. In contrast we ordered out DCS BBQ through Winning Appliances who were extremely efficient and delivered in a timely fashion
Good until you pay
Great range and good pre sales service but getting your order delivered is a nightmare. I asked for my goods to be delivered in four lots during a renovation. E&S managed to get all four deliveries wrong.
Find out how e&s compares to other Appliance Retailers
Know better, choose better.
Bought a Villeroy and Bosch kitchen sink from E and S trading and within a matter of months it had scratched badly. No joy with Villeroy and Bosch as they said it was normal wear and tear. While E and S were sympathetic they really did nothing.
Questions & Answers
Do you install range hoods and how much would it cost
Hi Kevin, I believe you may be asking if we sell pocket radios? Unfortunately, we don't sorry.
RF522ADUX5 - French Door Fridge\What click frenzy price is this Fischer & Paykal refrigeator
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.