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ESuperfund

ESuperfund Questions & Answers (page 2 of 3)

4.6 from 410 reviews

51 questions from our users

IanR

IanRasked

Is Balmain Private an allowable investment for members

1 answer
ESuperfund
Customer Service M.ESuperfund

Hi Ian, Please refer to our website for detailed information of investments allowed under the ESUPERFUND platform: https://www.esuperfund.com.au/investments/allowed

Jason

Jasonasked

Hi,

I want to set up a SMSF with corporate trustee like arrangement. I am looking to talk to some one in esuperfind to ask few questions to get going. But there is no contact number and I feel uncomfortable with a completely online platform with no one to talk to.

1 answer
Kevin
Kevin

I would suggest you email [Name Removed] at ESuper. Very helpful,very honest,very capable. I have been in ESuper for 12 years and he has helped me heaps. I am sure if you emailed [Name Removed] he would phone you.

Bernie

Bernieasked

HI I am a esuper member we want to buy a rural property[120 acres] with our SMSF [ plus borrowings] close to a major city in SE Qld with the intention of building a wedding venue and accommodation business .There is currently no house on the property.
1.Can we build a home on the property with our own funds.
2.Can the wedding venue building and accommodation be built any where on the property, if allowed.
3.If not allowed is there a way around it by first using the property for rural purposes ie. raising cattle then adding the other income producing buildings.
cheers Bernie.

1 answer
ESuperfund
Customer Service M.ESuperfund

Hi Bernie, If you are a current client of ESUPERFUND, please submit your query via the Inbox on the ESUPERFUND Client Portal (https://clientportal3.esuperfund.com.au/Login?returnUrl=ClientInbox).

james

jamesasked

on ave how long did it take for most people to get there ATO and ABN?

3 answers
Nambi
Nambi

From my memory it took less than 5 working days.

ESuperfund
Customer Service M.ESuperfund

Hi James, The timeline for setting up a SMSF with ESUPERFUND can be found on our website at https://www.esuperfund.com.au/setup/new-smsf-setup

SAM
SAM

Can't respond for other people but in my situation was fairly quick. Hope this helps!

Ruby

Rubyasked

What is the phone number for ESuperfund , Southgate Melbourne?

4 answers
ESuperfund
Customer Service M.ESuperfund

Hi Ruby, Please note that you may visit our Contact Us page at https://www.esuperfund.com.au/why-us/contact-us for more details.

jabbie
jabbie

According to website ... https://www.pr.com/company-profile/contact-info/130797

Phone: 1300 224 797
Email: info@esuperfund.com.au
Website: www.esuperfund.com.au
Address: Level 23, HWT Tower
40 City Road
Southgate, VIC 3006
Australia

powerd
powerd

That number doesn't allow for actually speaking to a person. It only directs you to their website. As an existing customer i could leave a number and message and get an advisor to call me back so I could get a sensible answer.

I have tried lodging a query by the website but the responses just don't make sense in my case. I think they are from a machine. I have requested a callback from a person so I will see if it works.

The service used to be good but seems to have deteriorated this year. I need to question whether it is still good value if this is how they treat customers.

brent

brentasked

i wish to use someone in NZ as my 2nd trustee, am i able to do this...?

1 answer
ESuperfund
Customer Service M.ESuperfund

Hi Brent, We advise that only Residents of Australia can act as a Trustee/Member of a Self Managed Super Fund (SMSF).

Please note that the "resident of Australia" refers to ​​​​an Australian resident for tax purposes. ​ ​For detailed information, please visit https://www.ato.gov.au/Individuals/International-tax-for-individuals/Work-out-your-tax-residency/.

Sandra Little

Sandra Littleasked

With E super SMSF Can I trade the ASX200 daily? I am currently looking for an affordable DIY SMSF setup.
Thanks
Kind Regards
S Little
san.lee1@optusnet.com.au

1 answer
ESuperfund
Customer Service M.ESuperfund

Hi Sandra, Clients of ESUPERFUND are permitted to invest in Australian Shares. Detailed information in relation to allowed investments can be found on our website at: https://www.esuperfund.com.au/investments/allowed

chassin

chassinasked

Am I locked in to use Esuperfund accounting and auditing service each year?
I mean, for some years, i may have few investments and the accounting and auditing service may not cost AUD899, if I use another service provider.

Are there any restrictions as to what I can invest in with my SMSF? or Am I allowed to invest in anything allowed by the ATO?

1 answer
ESuperfund
Customer Service M.ESuperfund

Hi Chassin, We advise that you are free to move to another Superfund or Accountant at any time. It is important however to understand that you can terminate the services of ESUPERFUND at any time and for any reason by notifying ESUPERFUND in writing. For more information regarding Investments, please visit the Investments Allowed (https://www.esuperfund.com.au/investments/allowed) page on our website.

Simon

Simonasked

What's their phone number?

3 answers
ESuperfund
Customer Service M.ESuperfund

Hi Simon, Please contact us via our website query form at https://www.esuperfund.com.au/email with your question/s and we will respond to you accordingly.

Ruby
Ruby

Why can't we ever get the ESuperfund phone number? all businesses must be able to be contacted by phone surely.

jabbie
jabbie

According to website ... https://www.pr.com/company-profile/contact-info/130797

Phone: 1300 224 797
Email: info@esuperfund.com.au
Website: www.esuperfund.com.au
Address: Level 23, HWT Tower
40 City Road
Southgate, VIC 3006
Australia

Sal

Salasked

If I want to change my super fund what are the procedures?

Thank you, I 've checked my email but there isn't any reply from you.

Regards
Sal Sortino

2 answers
ESuperfund
Customer Service J.ESuperfund

Hi Sal, if you already have an Existing SMSF, please note that unfortunately, we are unable to transition your Existing SMSF to ESUPERFUND. If you have any other queries, please specify the query and submit it via https://www.esuperfund.com.au/email

Sal
Sal

Hi and that for your email,

I am with another fund, but not SMSF.

Julius

Juliusasked

how long does it take Esuper to issue a super rollover for me to transfer to an Industrie superfund please? I am 83 yrs old .John

1 answer
ESuperfund
Customer Service M.ESuperfund

Hi John, We advise that the average processing time for preparation of Rollover Benefit Statement is 2-4 weeks.

Shaneel

Shaneelasked

Once you are with ESuper, can you get out of the service?. Is the any exit fee, looks like they don't allow existing SMSF to transition into theirs, about vice versa

2 answers
Dan Moul
Dan Moul

ESuper are the best to answer this. They have an excellent answering service we have found. Personally speaking we are very happy to stay rather than exit.
Esuper would be the best to answer your transition and any questions you may have. Just give them a try or go online.
The ESuper internet site is also very good for searching for answers to questions. We especially enjoy the very simple language they use.

zircosil
zircosil

Yes you can use another SMSF administration company if you aren't happy with Esuperfund. Green Frog Super is one example where you can switch the administration to them (no joining or switching fee) without having to change any of your accounts etc.

Saying that, I have found Esuperfund to be very good as well.

Anthony

Anthonyasked

Fully understand that "we are unable to transition (your) Existing SMSF to ESUPERFUND".
And that normally a rollover would be simply a cheque.
I'm anxious about unintended consequences if proceeding with rolling over (and hence closing) my existing SMSF (two spouses, about $3m all on ASX, currently all still accumulation although intend to start one pension phase in the next year)
For example, would I have to liquidate all to effect the rollover and wouldn't this mean a big CGT bill?
Can ASX securities be transferred off-market (OK fees apply) and not trigger cap gains? (ESUPERFUND website transfer forms refer, but I couldn't find much detail about this question - is it perhaps covered in the "establishment package"?)

2 answers
ESuperfund
Customer Service M.ESuperfund

Hi Anthony, We confirm that by liquidating your Existing SMSF assets you may trigger a large CGT bill. It should be noted that ESUPERFUND does not recommend that anyone wind up an Existing SMSF (as a way to move to our service) given the potential issues that may occur. We simply do not currently transition existing SMSF's to our service. Should this change in the future we will update our website accordingly.

Anthony
Anthony

Thank you (ESuperfund Official) for your answer.

Tania

Taniaasked

How long does it take to set up a SMSF with eSuperfund in readiness to purchase an investment property?

2 answers
ESuperfund
Customer Service M.ESuperfund

Hi Tania, The timeline for setting up a SMSF with ESUPERFUND can be found on our website at https://www.esuperfund.com.au/setup/new-smsf-setup

Tania
Tania

Thankyou, I had gone onto the website after I asked the question, and found all my answers - 4 weeks approx. I have also applied to get set up, so will see how we go.

Sitaram

Sitaramasked

How do I join you
I have my SMSF but admin fees of accountant are very high
Thank you
Dr S Vij

1 answer
ESuperfund
Customer Service J.ESuperfund

Hi Sitaram, if you already have an Existing SMSF, please note that unfortunately, we are unable to transition the Existing SMSF to ESUPERFUND.

Caleb

Calebasked

Where can I get it?

1 answer
Gerard Carrasco
Gerard Carrasco

I am assuming you are asking for information about superfund. The website url is www.esuperfund.com.au

ak5921

ak5921asked

Thinking of joining esuperfund with my hubby. What age can we acess the funds.? Thanks. AK

2 answers
ESuperfund
Customer Service M.ESuperfund

Hi AK. Generally, you must reach preservation age before you can access your super.

More information can be found here:
https://www.esuperfund.com.au/pensions/how-pension-in-smsf-works

ak5921
ak5921

Thanks

Lorraine

Lorraineasked

Is Esuperfund an industry fund and where are they situated?

1 answer
chriswiecek
chriswiecek

NO. They do not manage the fund. They handle the mandatory taxation and audit for our self managed fund. They have online access to our fund banking records and our commsec account records purely for the annual returns but no access to our actual accounts. We choose our own investments. They advise us of our minimum pension requirements. They are highly recommended
Their web site is found at www.esuperfund.com.au

Grant

Grantasked

Hi.. I'm with TWU super, and I'm thinking of joining ESuper, what are your total yearly fees. and can you assist with the roll over?

1 answer
chriswiecek
chriswiecek

My fee in Jan was $800. There are also govt charges which come off the annual return. Usually about $200. I rolled over both my wife's and my super into our SMSF. ESuperfund provided the forms which took a little attention to complete. They may do this online now. They are very helpful though email is the best approach. They will not provide investment advice. That is your choice. We have our money in shares with a cash reserve. Check their website.

Thelma

Thelmaasked

How can I claim my super?

1 answer
Mierga
Mierga

I presume you mean you would like to roll over a super account? Just fill an a rollover notification form and send to this super fund. Your new superfund can provide the form.
Also, try the mygov website. It found a couple of old super accounts for me and allowed me to request roll over online.

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