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ESuperfund
4.6 from 410 reviews

Reviews

4.6

410 reviews
5
(320)
4
(52)
3
(9)
2
(3)
1
(26)
  • Transparency
    4.3 (36)
  • Customer Service
    4.3 (40)
  • Rates and Fees
    4.3 (20)
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GTR1000

GTR1000Perth, WA

  • 2 reviews

Its achieved everything we wanted in a SMSF (so far)

published

ESUPERFUND has been of benefit to us. Signup took effort, but once done, fairly easy to manage depending on how you want to invest. Fee increases (over the years) excessive though.

Transparency
Customer Service
Rates and Fees

Easy to use. Great value for money.

published

I've been with them since 2015 and once the setup was complete, all of the compliance and other activities are taken care of. It is easily the best value option I've found. Very easy to use. I would recommend Esuperfund to anyone starting a SMSF.

Transparency
Customer Service
Rates and Fees
Paul Wood

Paul WoodSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Deceitful behaviour and misleading advertising

published

This company wanted to unilaterally increase our annual fees leading up to our complaint to the AFCA. In my view, their customer service is absolutely pathetic and their management of complaints is appalling. This is a recurrent issue as Esuperfund Pty Ltd has paid $30,600 in penalties after ASIC issued three infringement notices for false or misleading online advertising. Each infringement notice imposed a penalty of $10,200. The advertisements related to Esuperfund's business of providing self-managed superannuation fund (SMSF) establishment and administration services online to clients. Each advertisement ran between 31 January 2014 and 8 May 2014.

Transparency
Customer Service
Insurance Options
Income Protection
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None

NoneCentral Queensland, QLD

  • 2 reviews

Extremely happy with E-Super

published

eSuper just looks after everything and makes the entire process seamless and efficient. They tell you when they require information, and I simply have to provide it. I know colleagues pay thousands very year for an Accountant to manage their SMSF! One colleague argued that you cannot gold or vacant land with an SMSF, because thats what his Accountant told him, I said get a new Accountant or better still, sign up with eSuper. Could not be any happier with the service they provide, and all they want from me is to not break ATO rules, easy. Thanks eSuper!

Transparency
Customer Service
Peter Leslie

Peter LeslieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Making SMSF easy

published

Have been with ESUPERFUND for around 4 years and over that time Mark and the team have been nothing short of amazing. Happy to answer my silly questions. It is ridiculously easy to do end of year financials, compliance and tax. Yes there are limits to what you can invest it, so if you want to buy gold then this may not be the right solution for you, but if you want to remove the headaches and pitfalls of SMSF management - then esuperfund is definitely the way to go.

Transparency
Customer Service
Insurance Options
Income Protection
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Susanna

SusannaSydney, NSW

Convenient to use Esuperfund!

published

I was recommended by my accountant friend to use this service. I find Esuperfund website easy to manage. Just hope the economy can be better to get more return from the investment.

Greg

GregMid North Coast, NSW

ESuperfund does everything I need to manage our SMSF and very easy to use

published

We have been with ESuperfund for 4 years. The learning module is very comprehensive and annual compliance is a breeze to manage. Extremely satisfied. We recommend to family and friends.

Transparency
Customer Service
jeff donalldson

jeff donalldsonGoldfields, WA

best thing i have ever done

published

i would recomend e super to anyone wanting sms no problem in 10 years thank you e super keep it up simple check list makes makes it easy to complete at end of year

Peter Perth

Peter PerthPerth, WA

SSS, simple seamless super

published

8+ years, very satisfied with the fact my Self Managed account is kept compliant. Performace is my responsibility, and I invest in one high risk gas and oil exploration company. The company has now turned the corner from exploration to production and exploration, is now cash flow posative with a rising share price. Happy any gains are in Super system to be transferred at a later date to our main stream superannuation income stream accounts.

Transparency
Customer Service
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Small Family SMSF

Small Family SMSFSydney Surrounds, NSW

Low fees, efficient and trouble free.

published

We established our SMSF about 12 years ago, upset with paying someone else to lose our money.
We are reasonably satisfied with our investments, and happy with low fees and efficient services of the e-superfund.

Transparency
Customer Service

Simple and effective.

published

I have been with this fund for just over 10 years. The driving force for me was to take control of my investments and ESuperfund has given the framework to do this. From setup to annual compliance obligations it has been very straightforward and a perfect fit for my objectives.

Transparency
Customer Service

E Superfund is a breeze

published

Easy to use and manage since inception. Tax time is simple with the automated system for share purchases and dividends. It’s easy to upload all of your documents as well. Well done E Super.

Transparency
Customer Service
Carla_Bahr

Carla_BahrQueensland

  • 2 reviews
  • 4 likes

Site is not working the same.

published
Transparency
Customer Service
MWN

MWNSydney, NSW

  • 11 reviews

ESuperfund is easy to use

published

I have been using ESuperfund for a couple of years now and have found it to be very easy to use and cost effective. The system captures information well and is intuitive to like transactions. I have also had a positive experience in purchasing property through the superfund which again was well support by ESuperfund and their staff. Keep up the good work.

Transparency
Customer Service
Jmocha

JmochaQueensland

  • 7 reviews
  • Verified customer

Very Good but SMSF is not for everyone

published

Managing a SMSF is not for everyone and it requires lots of compliance and reporting, in addition to over head cost. E-Super has one of the lowest fees but the overhead for administering was not for me. I used esuper for 3 years and had to wind down due to the compliance reporting requirements.
I was was very satisfied with their service, interface and compliance reporting. The flat feed does not cover insurance for income or disability. Therefore, really weigh your options before joining a SMSF.

Transparency
Customer Service
SMSF / Small Funds

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Jenny W

Jenny WGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Simplicity and responsiveness

published

7 years
I am in awe of how well they communicate what is needed in order to manage our fund compliantly. My questions are always answered promptly and clearly. The paperwork we need to sign is provided with all the information pre populated so we basically review and sign. Also proactive alerting us when we need to take action because of certain activities within the fund. Best customer service I have experienced and this industry is NOT a simple one. Well done

Transparency
Customer Service
Whistleblower2

Whistleblower2AU

  • 3 reviews
  • 5 likes

Prompt and excellent service

published

I continue to be totally satisfied with the service levels received from the Esuperfund. Each year it works like clockwork and our superannuation fund affairs are managed in a most professional way. This includes rectification of classification errors (by me) and resubmission of tax returns to the ATO within 24 hours. This is a no-frills low-cost service which enables asked to efficiently manage our own superannuation needs.

Transparency
Customer Service

[Urgent Reminder!] – 2018 Annual Return Due on 15 May 2019 – Submit 2018 Checklist Immediately

published
Transparency
Customer Service
Sabrina

SabrinaSydney, NSW

Canceling our application based on a scenario question !

published

super aggressive and bad customer services.
we asked questions based on a scenario that might happen in the future.
and they cancelled our fund registration application from their end and without even asking for our confirmation!!!

What a service!!!

Transparency
Customer Service
Insurance Options
Income Protection
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Chris

ChrisFar North Queensland, QLD

  • 2 reviews

E for excellent

published

Been with them since they started. No bad issues at all and have appreciated the ease of navigation around the website and the easy to complete annual compliance questionnaire. The annual fee is very competitive and I hope all the good reviews they will no doubt get doesn't lead to an increase!!

Customer Service
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Questions & Answers

Richard

Richardasked

Can I change from Comsec to Ord Minnett with ESUPERFUND?

2 answers
Dave
Dave

Richard, If you mean can you use Ord Minnett instead of Comsec for share trading.
From Esuper site: "Clients of ESUPERFUND are permitted to use any Broker" but I not sure why you would.
Getting all your trading data/Dividends to and from Esuper to Ord Minnett, for compliance, would be very time consuming!
Esuper/Comsec only charge $30 per trade (ie 0.3% on a $10K trade).
Personally I mainly buy LIC's on ASX with low management cost - eg: ASX:AFI, management fees of 0.13% or ASX:DUI (0.15%) which have some international exposure. Do not take this as financial advice as I do not know your position but Esuper is a DIY, no advice model.

Richard
Richard

Dave. I understand what you are getting at. However, recommendations from the person I have been dealing at Ord Minnett in Sydney have been spot on in the last 12 months during the time I I have been an unofficial client. Ord Minnett also have access to IPOs that ComSec don’t. I am awaiting to see if ESUPERFUND systems automatically populate trades and dividends. My strategy is based on 1.Capital preservation. 2. Income, and 3. modest capital growth. There is a high probability of a world recession with interest rates at an all time low, the USD at an all time high and a rush to Bonds. I realise that Ord Minnett charge higher brokerage than ComSec however 75% of my SMSF assets are in accumulation phase because of the $1.6 million cap so brokerage is partially tax deductible. Thanks for your helpful comments. Richard

Thom J

Thom Jasked

Why don't you have contact number for someone to talk with any human?

2 answers
Ian Parr
Ian Parr

Correct. Your criticism is valid. EVERYTHING has to go through their web site which is very good but obviously lacks the human touch. They didn't used to be like that and I got reprimanded for using a direct email contact to my Manager and not using the web portal. Perhaps that is how they help contain costs but that whole attitude really needs a make over. I seriously considered dropping them any moving elsewhere just over their attitude to customer service.

Sam
Sam

I am a E super member over 10 years there web site is self explanatory of what is required, the fund is basically you do it all of where you wish to invest and at the end of the year that do all the paper work as per ATO requirements and ask a few question before they submit your papers on your behalf, is there something specific you wish to know.
Regards
Sam

Stewart R.

Stewart R.asked

I am not able to login and no matter if i update my login details they dont work. Can I please just talk or email someone?

No answers

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