I've been with Esuperfund for > 10 years. They're cheap and reasonably efficient.
They started off really good, but in recent years they made it painful to use other brokers. I've stopped recommending them to others.
Esuperfund's recommended brokers pay Esuperfund commissions (not sure if it's disclosed elsewhere other than the Esuperfund Financial Services Guide https://www.esuperfund.com.au/Libraries/documents/smsf-financial-service-guide.pdf).
If you use a cheaper broker and have a large portfolio, there's a lot of manual work required yea...

Using them since 2010. They have a good web site that has got a lot better.
Some minor issues and service was very good at first but last time I emailed a valid question to my Manager I was reprimanded for not using their web site, which was new . Also don't like being chased by Tax Dept out of the blue when they didn't pass the assessment notice on. So all in all OK but my Manager needs an attitude adjustment. Oh yeah ... and when I get a message to login and check my in box it better be important and not self-promotional rubbish like this.

I have located a number on which you can contact ESuperfund;

1300 224 797

It was contained within my establishment details document, under step 3 - "Enter the tax file number for your SMSF. This can be located on the following page of the documentation under Fund Particulars. If you do not know your Funds Tax File Number please contact ESUPERFUND on 1300 224 797."

OK service though took five months to prepare tax return. Lost money as I wanted to transfer money to a higher earning fund but they won't let you until return lodged and any tax paid.

Most aspects of the business model is fine. Do understand that it an on-line model and generally works well.
I think there is a need for human interface - not always but, under certain circumstances.
The major issue for me is the total inability to talk to any human being on any pressing matters.

We must have been one of the first clients joining ESuper way back.
All is well until we have a question. Whatever the question may be, we never get a response, so we decided
not to bother. Shame, as otherwise we enjoy the services provided.

A few years ago I set up a family Superfund using ESuperfund and can say it went off without a hitch. Since then I have spoken with many who have their own Superfund's and they often complain about the cost of compliance which I am happy to say is always more than what I am paying at ESuperfund. Great job everyone.

I would give ESuper 5 stars if it processed super returns where a tax rebate is involved, FIRST.
Most of the people effected are probably retired and appreciate the Tax Rebate asap.

Not difficult to identify those receiving a rebate. Retired and franked dividends which outweigh interest or rent payments.
Or if too difficult then process returns for people who received a tax rebate in the prior year.

Thank you for the opportunity to give feedback

Regards Jeff Rose

Been with them for 10 years - with mixed results.
Setup was fairly easy.
Ongoing ... sometimes good - but not all changes to their website/systems have been helpful ... and communication & level of support can be unreliable. Have had trouble getting prompt responses to queries.

Transitioning your existing SMSF is not an easy process and Esuper does take the high road or no road. This is fair enough but they are pretty aggorant about it. The web site is excellent and the amount of detailed imformation is huge. This is a bit of a problem. you just get lost in the information. I have had a SMSF for 15 years plus which I have managed and administered and submitted for external audit. I hoped this might be an easier process. Given the amount of time to transition to Esuper I would have been better to continue as I was.
Mi...