A welcome turn around
With Esuperfund over 10 years biggest problem now is yearly checklist, its the only company i know where they do not speak to paying clients, only contact must be via portal you write a query the respond usually in way that is ok if you are good at computers as a retiree i find it difficult usually back with a 2nd query a simple phone call would solve this .
After posting my comments i received a contact from Esuperfund and we had a very constructive conversation the result being they will now take and act on feedback from clients, now they ...
no way to call them as a potential customer - but have had a positive reponse
I was unable to locate a number that I could call them on as I was inquiring as a potential customer and could not find in the online Q&A answers that gave me the right information. Have since had a call from ESuperfund who were very understanding and provided the answers I needed to give me the confidence to npow sign up with them which I have done.
Good and quick response from them.
9Years a Happy Customer
Have been a customer since 2011. Great service, lots if info on their website, their systems to automatically capture auditing data are always improving thus taking most if the drudgery out of providing financial information at audit time. Good service in answering queries. Only dropped a star because I had hoped that they could resist price increases due to increasing scale and automation of their system.
Handy for compliance
It's very handy to meet compliance requirements with bank and investments centralised by ESuper. at the end of year it doesn't take much effort to submit tax records for income tax return and audit.
I've been with Esuper for 10 years already. Based on the fees we paid, I believe Esuper provided us with the quick response to my queries.
Satisfied overall with the fund and the flexibility it gives.
I have been with the fund for 9 years. They were reasonably efficient. The compliance checklist was completed well within their guideline time. I had some unexpected issues with this year and the customer service representative cleared these up and I am satisfied with the outcome.
Its achieved everything we wanted in a SMSF (so far)
ESUPERFUND has been of benefit to us. Signup took effort, but once done, fairly easy to manage depending on how you want to invest. Fee increases (over the years) excessive though.
Convenient to use Esuperfund!
I was recommended by my accountant friend to use this service. I find Esuperfund website easy to manage. Just hope the economy can be better to get more return from the investment.
E Superfund is a breeze
Easy to use and manage since inception. Tax time is simple with the automated system for share purchases and dividends. It’s easy to upload all of your documents as well. Well done E Super.
Everything is fine, I have no complaints. We have been users of e-super for a decade. I would prefer a contact phone number so I can call instead of email.
Excellent product for the price
The staff at Esuper has been most helpful in getting the returns done whilst complying with quite onerous taxation demands imposed on a SMSF. Overall I'm happy with the sevice but perhaps, and this is only a comment not a criticism, the staff could be a bit more forthcoming regarding an individual's circumstances and benefits, although i acknowledge Esuper is not in the business of providing financial advice. Also, the move to an updated browser selection means I have to update my computer to finalise the annual checklist
Hope the phone is back on soon
Have been with Esuperfund for a few years . Although they were helpful but it was always have to wait a long time for their action. The hardest things for me is I couldn't talk to them , I can only email them.
I also find it very hard to do everything with a computer ... doing annual checklist .... upload a documents and so on . I would prefer sending all me documents to them . I hope they will put the phone back on .
Good guidance without fuss
Generally I've found the potentially complex procedure of managing my own superfund relatively trouble-free with the help of Esuperfund.
The tasks of setting up my SMSF, complying with the legislation and submitting annual tax statements, which I would have found baffling alone, have been facilitated in quite a streamlined fashion by the processes they have put in place. The yearly cost is light, compared with the savings I have made by setting up the fund with their help. The arms-length nature of electronic communication, submission of do...cuments, and so forth, can be a bit frustrating if you allow yourself to become anxious in the face of the procedural requirements. I have given a four-star rather than a five-star rating because of the way Esuperfund structures the communication processes so that telephone calls are definitely a last resort. However, I suspect that this is partly a way of cutting down the cost of the service, and I have had no difficulties, during the many years I've been with Esuperfund, in quickly solving any problems or confusions on my part. Finally, a quite positive aspect of communication is the newsletter, which is highly informative and keeps clients up to date with the latest developments in policy and legislation. It is an efficient, cost-effective and informative service.
Although it requires some commitment, it enables us as to how we manage our investments rather than others who may have vested interests.
Esuper provides a very professional and efficient service. I would recommend them to friend. I am comfortable with communications via email, and they do make phone call if its necessary.
Meets all my requirements at a reasonable price
There are times that I would like to talk and discuss issues with a person rather than correspond by email.
ESUPERFUND are responsive when i need additional information.
They provide a solid ESUPERFUND platform to ensure compliance for SMSF cheers
This is great for what I need
I find Esuperfund to be very easy to use and support my needs of a SMSF at competitive rates.
The annual tax returns have occurred without much problems.
An excellent administrative SMSF manager but you will be completely on you own with investments.
Their on-line system is very well designed and run and is well worth the cost even on a small SMSF. Unfortunately you will have to hit the ground running in terms of any investment aims. There is an online portal but you had better be up to date with financial jargon as they don't suffer fools lightly. As a novice I am quite happy with their sink or swim approach to investing as their system enables you to learn to invest wisely within a tightly controlled accounting environment which protects you from the sharks! In my opinion, E Superfund is a far better option than leaving it up to the faceless bureaucracy of a giant Superfund.
Good efficient prompt service. But the annual fees keep rising. It would be good if it can also provide general investment advice and assistance, and general super traps.
Very Good For Simple SMSF Setup
If you are looking to setup a simple SMSF then this is a very good cost effective platform. They do all the basic things needed to ensure that as a trustee you comply with regulations. The service is generic so if you're looking to do anything fancy requiring advice then you need to look elsewhere and pay more money.
Questions & Answers
Do the brokers/trading platforms esuperfund use enable trading in cryptocurrency? If not can I use my own crypto trading apps/platforms and how hard will that make the admin/auditing process for eofy?
Australian based cryptocurrency exchanges are supported. You can get much more information on supported investments on their site at: https://www.esuperfund.com.au/learn/learning-modules/learning-modules
What is your (eSuperfund) contact phone number so that I can discuss some questions before I complete my online application ?
They don't do anything over the phone any more; all contact is via the secure email on their site. It sounds strange but it works; everything gets answered quickly. Also, each time they answer a question, along with the answer you also get a nudge to the information and/or function on the platform so you'll know how to do it yourself next time. My experience was that after setup and the first tax return there is rarely any reason for contact. But if you're the kind of person who needs regular contact with their accountant for example, then this is probably not the system for you. If it sounds as if I have a connection with them I promise you I don't - I'm just a happy customer - and the kind of person who always prefers the self serve aisle in a supermarket.
I agree with MattPP
problem is I would like to get more of a rundown on the platform itself and the extent of transactional data entry I will be expected to do as trustee versus what integrates from brokers and bank transactions, then secondly does the platform offer full historic views of the SMSF performance and is that as up to date as daily, weekly, monthly , quarterly of just from one EOFY to the current / next one, thirdly - I have used Sharesight in the past integrated from CMC and it keeps a pretty good handle on cumulative profits and tax basis LIFO / FIFO etc etc, is there anything at that level of detail and current ytd performance to aide with decisions as to maybe take a loss and offset to move into something with better prospects for example a bit of a what if tool kind of
can i transfer money from another super fund into my anz account attached to superfund
Once your SMSF has been established you will be able to transfer your existing super benefits to your new SMSF. For more information regarding Rollover, please visit our website: https://www.esuperfund.com.au/learn/rollovers/rollovers
Mark at eSuperfund can answer this question for you via their email portal. Having said this if your ANZ account is your eSuperfund transaction account then yes you can transfer funds from your other superannuation account o your eSuperfund account.
But you will need a Roll Over Benefits statement from the other superannuation account which you will need to lodge with eSuperfund - as this is what is use to determine the concessional and non concessional portions of your other super and also to enable and accurate assessment of your superannuation to ensure you are not going over any limits such as the $1.6M balance cap. You will also need to raise a TBAR in eSuperfund to let the tax department know that you have transferred superannuation funds from one place to an other. If you don't do this the tax office will not know of the transfer and will think you have increased your superannuation balance by double what you have transferred.
I hope this makes sense. I am not a superannuation professional so I would suggest you confirm this with eSuperfund.
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