I requested my number to be ported to ETel few months ago (I cant even remember when, more than two months) and it got ported yesterday without prior notification at all. Yet the ETel Sim wasn't working and i am still without a working connection. Seems to be defective sim. The only good thing about ETel is their customer service who seems to understand the pain ETel customers go through. I am switching back to my old provider.
Delay in porting but good customer service
I had got an e-tel SIM was porting, First was shocked to hear it takes 7 - 14 days. Spoke to a person, good guy and local ausi call center. He said will accelerate the porting 4 days later still no connection. Spoke again to get an update, call center staff are good but she said not sure when it will be ported but happy to refund.
I feel for the customer service staff when the company has no proper systems but greedily promote to get more customers. Best to avoid eTel for now they are not ready for mobile game and are deceiving customers out of greed.
Transferring number is ridiculous
I started the process to get my number ported over to E.Tel around 14th January, and it was still not working on the 9th February. I contacted them for an update, and they blamed Optus, and I quote "Unfortunately our porting applications are being affected by an Optus system upgrade, causing unexpected delays and frustration for our customers which we completely understand." I just joined GOMO, started the activation and porting my number at around 9:30am, and it's all completed now at 12:20pm, and they are also on the Optus network so they didn't have an issue transferring my number over. I really wanted to support a small business, but won't even look at E.Tel and will definitely tell everyone I know to steer clear.
I canceled my sim already for months but they still reduce my bank account. That is horrible.
Very difficult to contact them. Should not apply you info. They will stole your money anyway.
Doesn’t value time, money and customers. Don’t stick to their words.
Doesn’t value customers, time. I’ve been waiting for months to get get my sim sim ported to etel but still not ported. And these rude, unethical employees want me to pay them for canceling the service. I would give them zero star if possible.
Beyond a joke
Its now 27 days I've been waiting for my 3 mobiles to be ported across to Etel and 2 of them are on the Optus network ..not to mention that the first lot sim cards were defective and I had to wait for new ones to be sent. This company is a beyond a joke. They get 1star because I can't give zero.
Cannot activate my sim for months/year.
I activate my sim on 25/11/2020 and has not been activated yet. I think I will take 1 more year in 2021. On the website its say, 3-7 days to activate. I was calling customer service every second day and they say we are trying our best. Never go with a cheap plan because of etel I'm not able to use my phone/data (can't call) for months. Never ever use etel service, you will thanks me later otherwise you will regret it during your whole plan period.
The reviewer stated that an incentive was offered for this review
Please don't go with this cheaper service. I have been using this from 2 months and never get internet when I in need. Specially in the store u can not search anything if u want.
Charged for MMS ends up being expensive
Would not recommend this company if you using mms. Not helpful when asked about charges. Gone with IINET now because they don’t charge for them. $2 more for comparable contract but well worth it.
Absolutely the worst mobile network provider I have dealt with.
Took over 2 weeks to port over my number, no communication from E.Tel. I had to chase them up on multiple occasions on the progress of the porting request. They over billed me when my service hasn't even transferred over yet.
When the service finally transferred, they disconnected my mobile number after 26 days of use without warning. When I finally got through to an operator, they don't tell you why the service was disconnected and escalate your job request to the back of house. They hold your number to ransom and wont allow you to reactiv...ate your service/number until you paid them another months service charge. Tried to port number to another provider after 30 days, they block your request and try to charge you another months service fee again!!! After 2 months, my online account is still active with them, even though I contacted E.Tel multiple times to advise them the number has been ported out for more than a month now. Stay away from E.Tel unless you want to contact them over 30 times for a simple mobile service, have your service disconnected without warning and be charged for additional service costs. They ask for your credit card details for a prepaid service and charge you additional credit card transaction fees. Absolutely the worst mobile network provider I have dealt with.
They took 3 weeks to port my number and didn't even notify me anything. It was worse for my husband's phone. They took his number from the old provider and cancelled the service but didn't activate the new service of Etel.. Now his number is disabled. Just unbelievable!
2 mobiles I transferred, First took 20+ working days the second 45+ and I give up and walked away.They never call you back when they say they will or email your back, If you after support 9:30 to 5:30 Mon-Fri hope your sim card don’t break down like mine because it will take another 2 weeks to get one.
They took money from my credit card without asking while I've already paid for next month couple days ago.STEALING!!
Don't use Etel services everrrrrrr!! I'm using pre paid plan and just recharge 20 two days ago for next month, they some how take another 30 today from my credit card without asking and telling me why, and the bank refuse to offer help said it was me provide my credit card number to them but this is an unauthorized transaction they can't just take money from people without asking, while I've already paid, this is stealing!!!! I'm not the only one this ever happen to, should googled it before use.
The worst over-charging company ever
I've been using E-tel since I arrived AUS overseas, was using the monthly plan 3GB $30/month (probably doesn't exist now) and suddenly one day received a bill with 700 dollars said my internet data was over 8GB! I received no notification of over the exceeding data usage. I called them and they said the best they can do is to do half price which is 350 dollars, still a ridiculous amount of money for a one month usage.
Another experience just recently, I switched to no expiry date pre-paid plan (smart data combo) which supposed to mean you can ...only use what you paid for. However, two months later I received ran out of credit notification says my credit ran out and then I called to the company they told me i have to pay 120 dollars for the extra-data I used and my data has already ran out a month ago. Again!! received no notification from SMS before the over-usage and two months later asked me for the over-charge price! If you're with Etel atm I strongly suggest you to switch your mobile phone company, although you have to call the company and fill transfer of ownership form (which takes forever to wait for the response of the Etel customer service to put through the phone to other company), but that's the best you could do to keep your number in other mobile phone company.
Fraud company, be careful with them
When I first arrive Australia, I knew nothing about telecom companies in Oz. My friend recommended Etel for its "cheap" plan. However several months later, I found most companies had cheaper plans with better customer service. I switched to Vodafone half year later with the help of a Vodafone dealer.
Ever since I was with Vodafone, I found there was a recurring $10 monthly debit from my bank account from e.tel. When I looked it closer, I found it was the "unlimited international call" add-on!! I can't believe they still charge me for the add-...
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