Unreliable unable to access my account. Happens all to often. No one seems to care.
Unable to access my accounts. Happens all to often. Unreliable system. Message is that something when wrong. Well that sure is assuring. When you have seen that message a number of time you come to the realisation that you need to a more professional system.
Complete mess once again
More platform troubles. Cannot access my trading history, portfolio, Profit & Loss etc etc. This has been going on since Friday 14/6/19 and Client Support says its aware of the problems and they are urgently trying to fix it.
Heads should roll as there have been so many problems with this platform since ANZ switched from Etrade and things aren't improving. It's the most inefficient and ineffective platform I have come across in many years of trading
Won't work on Chrome ????
That's interesting, because I just got off the phone to them, having mentioned that the platform seems to have issues with Firefox, and they told me the recommended browser was Chrome ! But I won't use it, my IT guru son told me that Google tracks you via Chrome, even when you tell it not to. So I've reverted to IE, which I don't like either, but at least it seems to work. And why was I on the phone to them in the first place? Because it's now taken them more than 3 weeks NOT to change my postal address, despite numerous attempts on my part.... Apparently their 'back office is very busy'. I think it's more likely that they simply don't have a back office. But full marks to ANZ, by scr&wing their customers this way, they will make more money. So I'm buying more ANZ shares for my SMSF. September 13th 2019 Update: They still calculate the average yield wrongly I told them months ago that the average yield shown on the Portfolio report is wrong, wrong, wrong. It should be a weighted average, where the weights are the current Market Values in $ for each stock. Still shows the wrong thing. It's pretty basic, anyone with an ounce of statistical training would know what to do. Evidently they don't have anyone with at least an ounce of statistical training setting up their computations. That's scary. What else is being done wrongly?
21 emails for one trade !!!
So it's taken them 2 weeks NOT to implement the change of mailing address that I have now TWICE emailed the signed confirmation for, and then they send 21 (yes, TWENTY ONE) separate emails when I sold one small parcel of 160 shares today. It's madness, ongoing. Not to mention the total lack of any indication as to the % yield for each stock I have with them. I have to get that from a free stocks and shares app (My ASX) on my phone. eTrade had its glitches occasionally, but at least it worked sensibly and informatively.
New platform is disastrous.
Have been a etrade customer for fifteen years. Not for much longer.
The new platform has lost the cost information from the detailed parcel-by-parcel holdings I had. All my individual DRP information lost. Trading history and detailed balance unable to be generated. Can't edit cost basis even if I had the DRP information.
What a joke of a platform. Leaving this week.
- Verified customer
The new platform really only deserves half a star
What an absolute disaster. I reckon ANZ decided to change from E*Trade to their new platform was so that money could be made from having users pay extra to access premium versions of 'Tax Tools' beyond their free but very basic and limiting 'standard' version.
In previous years it was very easy to download a simple 3 page report for a financial year comprising of a summary of the year's transactions, details of the total interest earned, and your account position as at 30 JUN. However, neither ANZ Share Investing's standard 'Tax Tools' nor ...the basic ‘Statements’ (‘Trading Account Statement’, ‘Cash Transaction Summary’, and a ‘Portfolio Report’) enable the user to do so. What’s the point of being able to access your Portfolio Report within your account if it only provides information for that day of access, AND without most of the totals? Not being able to select a date is extremely unhelpful. What is the point of only being provided the total dividend yield? Incredible. What about the total cost value, the total market value, the total gain/loss or the total gain/loss? Aren’t these things that investors want to see particularly in a statement at 30 JUN?? (example of missing totals attached). We aren’t all sitting on a PC come the 30 JUN in order to download that particular information. With the current set-up, you're buggered. This is annoying but nowhere near as excruciating as having to patiently endure a call with an ANZ share investing customer service operator who insists their statements work in a way that they don’t and basically tell you to suck eggs in doing the steps you’ve already tried in order to access the information that isn’t there. Commsec is a far superior platform with a far superior reporting system. ANZ weren't thinking of their customers when 'upgraded to their new platform. I say leave this lemon for Commsec if you can.
No customer service
I don’t know how the people working there got hired, they are all a bunch of morons. They know nothing. Totally hopeless. I wanted to open an account and they asked me to verify in person at a branch and after that they sent me an email to send certified copies of my ID despite the fact I already went to verify to the branch in person. When complained about it they couldn’t do anything to help. Who is the dumbass running that show?
- Verified customer
Service now sux. If its not broken dont fix it, but now that you did break it, then fix it.
The old service was great, and not broken (other than the download to Recon Feature) so they tried to fix it. The new service is forever broken, and they cant or wont fix it.
Choose anyone else.
Loss of original cost info of shares & numbers accumulation info for dividends reinvested. Everyone should contact financial ombudsman with regards of loss of financial info & or losses with regards to no access to their accounts. The service isn’t there, the company doesn’t care.
Dreadful; I left for NABTrade....
Was very happy with ANZ Etrade but the new system is hopeless, you cannot easily find old cost basis for shares, the statements don't have a running balance and any share dealing produces a tidal wave of emails where Etrade produced one per deal.
The information is scattered everywhere.
I moved everything to NABTrade and was so happy I shifted all my ANZ bank accounts and joined the NAB and could not be happier, they actually seem to be grateful for my business. This was not a minor thing for me, I had $480,000 of shares and over $250,000 cash to move. I would give them Zero if I could, utterly hopeless.
Waste of money disgraceful ANZ Pro
I have used ANZ Pro prior to the change over last year without 1 dropout. Over the last 2 months the site has continually dropped out everyday without fail every 10 to 20 minutes or when I change screens.
I have made numerous phone calls, chat online sent screen shots and complained and I get told to do an F5 refresh and then login again. I am also told that I have to clear my cache and browsing history which I do over and over again. I have 2 laptops and change laptops when this happens and the problem still occurs on the 2nd laptop. Explain...
Questions & Answers
what brokerage will anz e trade on sale of shares totalling $200000
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