Early Settler NSW

On the 9th of October I purchased four pieces of furniture from the deva range 1 buffet 2bed side tables 1 chest of drawers Delivery time 3 weeks not a problem. Delivered Saturday 1st November as items were being bought inside I noticed a very… Read more

strong chemical smell The base of the cardboard box that the buffet was in was also wet now sitting on my hardwood floor. As I unpacked the furniture the smell was even worse the packing inside stinks of chemicals. And it got worse every piece of furniture was damaged certainly didn’t resemble what was in the show room I’ve seen better quality timber on packing crates. I rang the store day of delivery to inform them of the problem sent photos the next day I was told the manager would call Monday that didn’t happen I called them I was told would be picked up on the 14th November. I think this is totally unreasonable I want my money refunded promptly and these items of furniture removed sooner than the 14th Be wary of purchasing this range very poor quality. Won’t purchase from them again.

Great experience – Great service, amazing staff, impeccable furniture. I had a great experience with everything. Definitely recommend the Kotara store and their amazing furniture. Show reply

Ok so....Amazing Customer Service...Even after the sale – Ya...The Furniture was amazing Ya... The Delivery Guys were cool.... But... When it came to asking for receipts etc 10 months after I bought the item.... I had all that I need in my inbox within, no lie, 5min.... Thanks to Jess 9:00pm on a Monday Night, Jess was my Angel Thank you Early Settler & especially Jess Show details ·  1

Excellent Service – Excellent after-sale service. Had issue with warranty of the product which was already over the due date. However, the office was able to provide some benefits as a gesture of goodwill. Show details ·  1

I paid $140 to have a lounge delivered i expected it to be put together when Matt the delivery man came to drop it off for me he said that I didn’t pay for the lounge to put together so we asked Matt how much Extra would it cost to have him put it together for us as we are elderly he told us he didn’t know . We were not told about this Extra… Read more

payment so I would Never shop there again a at port Macquarie shop so we are stuck with all this plastic and cardboard rubbish to try and get rid of which will not fit into our bins

Ordered furniture over the phone and happy with it. However, the delivery was terrible, a wall damaged and when complained over the phone, I got lots of promises that were never delivered. Zero follow up. Show details

Never again – Can I do a minus in stars. One of the worst experiences I’ve had buying furniture. I had to chase up a receipt and then after multiple attempts finally had my table and chairs delivered only to find they were not assembled! And the table weights over 116kgs!! After the amount I paid for them they were not even assembled and not one staff member told me this would be the case. Will never buy from Early Settler again.

Unexpectedly disappointed – I’ve shopped & purchased many times at ES & its predecessor Recollections as I like their products & style of furnishings etc. After months of decision I changed from 1 lounge to the Lisette 3.5 seater after trying it in store several times. I ordered & waited & it arrived perfectly & on time. No complaints there. That happened in June 2023. I… Read more

live alone with the occassional visitor & have a small 6kg dog. I have a cover over the lounge to protect the fabric except for visitors. To my utter disappointment the seat cushions have depressed significantly & are less than half as thick as it was at the start. The back cushions are great as well as the small ones & I recently plumped up. I’ve turned the two lower cushions over and tried to pump them up, but it makes no difference. The lounge was an expensive investment, and I am very very disappointed with the comfort factor of this lounge, which I expected to last me at least 10 years

Customer care? Customer don't care – I bought an island bench. The delivery guys wouldn't lift it through the window which was800mm high. We got a removalist to put it in. We noticed a fault in the top of the bench. Took photos and sent them to customer care. Here is where the difficulties began. I had to keep chasing them, slow to reply to messages phone and email. They agreed to… Read more

replace the island bench. They sent 2 guys who wouldn't lift the bench out the window. They took the replacement bench and said that I had to organise to get it back outside . I didn't feel I should have to pay another removalist fee. They finally agreed to pay removalist. We waited weeks only to be told the cost was too high. I suggested they approach another removalist. I waited . Finally I ended up organised family to lift it out for us. Early settles checked the replacement and found it was also faulty. I requested a refund which I received. After 8 weeks of stress, I had nothing to show for my efforts I would strongly advise to check everything that you buy or needs to be delivered. The after care service is slow. appalling and requires a lot of chasing. Buyer be ware.

Absolutely Terrible Staff – We bought 2 Table lamps and had to go through horrific experience at the check out desk. The manager of the store and her assistant were absolutely rude, ready to fight and unprofessional to the maximum. Never came across such a terrible staff. Beware before you go to this store. We will be sending a formal compliant against both the staff to… Read more

Early Settlers head office with actual events that happened. Hoping that head office takes stern action against such rude and abusive staff who have no salesman ship abilities or have proper manners to deal with the customers. Absolutely appalling attitude and can’t believe that they show such sort of horrendous attitudes towards general public.

Delivery is appauling – We purchased a few pieces of furniture earlier in the year in your store. Nothing is available to take straight away, which is ridiculous, you have to wait for them to have it shipped up from their storage in Victoria. One piece was on back order and we were initially told about a month, which was fine, however, that month turned into 2… Read more

months.....6 months later, we got our item. That is appalling.

I swore never to shop there again, however decided to try one more time and ordered a rug online. Another big mistake. I ordered it and ensured that the website stated it was in stock. All it needed was to be shipped up from their warehouse to my local store.

2 weeks later, it has not moved. It has not been shipped up, I have not been told of any delay, it is just sitting there in limbo. No response from customer service. There is absolutely no excuse for it to not be dispatched if it is in stock. If it is not in stock, there is also absolutely no excuse for me not to be contacted to advise of the delay.

I will not shop with them again. Whilst their items are beautiful, their deliver is absolutely terrible.

Never, Ever again.

Claim made easy – My partner and I needed to make a claim on a bench seat at Early Settler Orange. Liz and her team made this experience so easy and fuss free. We will definitely shop there again with this amazing customer service. Thank you so much team at Early Settler Orange. Show reply

Customer Service – Early settler are fabulous to deal with in the store and with after sales service. Nicole and Colin big Thankyou! Nothing is ever a bother and if there’s an issue they work to solve it immediately. The products are excellent. Mitch from customer service was extremely helpful too and resolved a faulty issue immediately and with no fuss. Highly recommend Early Settler Kotara. Show details ·  1

Terrible product and service – Bad service. Faulty product won’t refund purchase. Table collapsed and fell apart. Manager took ages to return call. Not happy. Show details

The delivery team in Sydney is outrageous! – I have been always shopping in early settler and love their products. But the very recent experience with their delivery team is not quite pleasant. The driver texted me at 5AM in the morning to inform me they will be there in 40minutes. I do not live in the delivery address, and I have an infant son with me and can’t leave on a last minute… Read more

notice. And who is expecting a coach delivery 6am in the morning? I feel it is not the drivers fault particularly cos they might have a big day filled with heaps of delivery, but it would be better if the delivery company can handle the communication with customers better and give them a lot of heads up

Pilling on new lounge – I bought the boden lounge last year. within a few months it started pilling. Sent complaint and photos to head office, they stated this was normal and it would stop. Lady at store came out said to depill lounge myself. I didn’t pay all this money for a lounge for this to happen. They did follow up but not happy with result. Just don’t buy this lounge waste of money. Show details

ZERO LEVEL OF HONESTY/ Poor customer service experience – I have had an extremely frustrating experience with early settler, the staff from Auburn Store, and the customer service center when you ring 1300653969. i will advise all my family & friends not to purchase anything from early settlers because all you get are lies and excuses & unprofessional staff with a rude attitude. i have made a purchase of… Read more

3 items with a total value of $4,660. the Second in charge from the auburn store made the sale to me and promised the item will be delivered the next following Tuesday after I expressed how important for me to receive the item on time. the outcome was that the delivery was not delivered on time which I showed my understanding in terms of the courier is out of their control. when the delivery finally arrives, the parts were missing from the dining table, so the delivery staff had to take the dining table back to the warehouse and claim to check the warehouse and see if they can organize a new one. My family and I were very upset due to this consistent mistake caused by them and this has resulted in me paying unnecessary money for another arrangement. when i called the store and Spoke with their second in charge who sold me the furniture, he showed zero sympathies and did not acknowledge the mistake, and questioned the customer if you can not tell me what is missing, I can not help you and constantly told me to hold on, not listening to the customer. when I called the customer service line and wish to raise a complaint, I waited for the manager to return the callback and the conversation outcome with the manager was she does not know why the staff is apologizing for & they do not open every box to check if all the pieces are there. she interrogated me by saying was I physically there when the delivery guy installed the dining table & how to prove the parts are missing? How ridiculous! I simply want the furniture which I had paid for and the entire impression i experienced with the team are absolutely a joke. Unsure if the early settler is a family business or not, not to mention the inconsistency story they have been saying in just 1 hour with the No of Stock available. In addition, I have not got the refund which I WAS SUPPOSE TO RECEIVE TODAY.

Absolutely failure in customer service & honesty.

Inferior quality – Picked an item up it had paint chip on leg took it back received another one. Handle missing brass coating in parts and timber in defective under paint. Picked up another one handle again faulty and paint job just not what you would expect . Item inferior in quality. Very unhappy Show details