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Great Price, Great Service
We visited friends on the Gold Coast for a super long weekend, as we had booked with East Coast previously we joined their Express Loyalty programme, received a great price for our 3 day booking. As usual their customer service was fantastic during both pick up and drop off, as well as being fast and hassle free.
Delivered everything as promised.
Customer service and Hobart staff were very efficient and explained all details of the contract well at the point of pickup. They processed the payment as expected.
The vehicle was of a type as ordered on-line.
The vehicle was well maintained and in good condition with low k's.
The vehicle drove well and was very reliable over the 13 days hired.
It certainly met our needs for Tasmanian tripping.
The same friendly service was experienced when we returned the vehicle to the Launcesston drop off point.
Car was very well presented , service from Cairns staff was excellent did their best to help us ignorant tasmanians airport pick up and drop off was appreciated just good friendly service
Affordable car hire, great service
Customer service good, friendly. Small wait upon arrival as you need to be picked up from the airport, taken to car hire facility. Car great, informative, price extremely reasonable for our trip.
Great Customer Service
Reduced hours due to Covid but the manager and courtesy driver stayed back to pick us up from the airport and provide our car. Very friendly and most helpful. It was much appreciated
Both pickup & return were very efficient. Staff very friendly & courteous. Car was in perfect condition and had no issues during the hire. Would definitely use them again. Great value for money
From the time I walked in the door and booked a car and then brought it back again I didn't have to worry or stress about a thing,I was well looked after and they met my needs in every aspect couldn't of ask for more
Ripped off customer
Hired a car and realised there is a 50mm hairline crack on the windshield, we’re driving to the great ocean road from the airport, so it’s too late to return it anyway. As I was driving it got bigger and bigger. I rang the office how much it will cost and the guy over the phone said approximately $150 to replace the windshield and I called a local repair shop and they gave me a quote $260 and will take about 3hours. I thought it would be cheaper to let the rental shop repair it. When we returned the car the guy at the desk said he needs to free...ze $380 from my credit card for deposit and he will refund the rest of fund back later. Well I didn’t see any other choice and they took $380 and nothing happened for a while and I rang them to find out how’s refunding going but they told me “there’s no refund for me” That’s the end of story. I don’t know whether the guys were racist cuz they have good customer feedbacks here
Friendly service, clean and neat car at good price
Customer service was efficient, friendly and lots of information was provided to me. The car met my needs - was clean, in good repair and as described in website. The bond and payment were handled very well.
Great service and great price
East Coast Car Rentals at Nudgee Road, Brisbane was excellent to deal with, even in the middle of the pandemic and lockdown. The car was as advertised and I had no issues with it at all. There was no limit on where I could travel to or how many km I could drive, which was great as I did quite a lot of driving. Very speedy and friendly service at pick up and drop off. The price was excellent compared to other companies.
We are first time users of East Coast Car Rental.
From the time I made the booking to the time we got back to the airport, the service could not be faulted.
Unfortunately our stay in Victoria was extended due to COVID-19 and we had to extend the rental . They were brilliant with meeting our requirements. Would recommend them to everyone.
would happily recommend. good staff. Low mileage on care. Good car
Customer service was excellent. The car was what we expected.
We used it for 9 days and travelled quite a good distance, with no issues.
We were able to visit all the places we had planned.
No Worries Car Rental
When the big car rental companies told us there were no cars available in Cairns, East Coast Car Rentals had no problem providing a car. Their service was friendly and efficient. They provided a shuttle from and to the airport. Due to changes in our tour dates, we had to add a couple more rental days and east Coast extended our rental without any hassles. They were able to provide the style of vehicle we requested and it was clean and comfortable for our needs. We stayed in suburban Cairns for a few days exploring the nearby sights and then stayed a couple of days on the Atherton Tableland. We won't bother with the big companies for future visits to Cairns as East Coast can meet our needs very well.
Fantastic to deal with. Drove Hyundai Kona really economical only fairly new car. Pick up & drop off of car and family transported to airport all ran smoothly. Thanks Rohan & team for the wonderful service. Will recommend and use again.
Vehicle was what we booked an a very new vehicle
Customer Service was very good. Pick up and drop off was efficient.
Shuttle service from the airport was good also.
Would happily recommend.
Questions & Answers
Anyone picked up from Melbourne airport using the shuttle? Any specific info regarding this location?
How much does it cost to take out insurance when renting a car
We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.
To answer your question Angela, the daily rate for Damage Cover varies depending on the length of your rental and whether you want to reduce your excess from $4400 to $385 or $4400 to $0.00. On average though around $20 - $22 per day. Two other things to consider also. If you are booking through one of our online agent partners as opposed to direct through our own website or call centre these agents also sell their own competing products. That's fine we would rather a customer travel in one of our cars covered for damages than not. However they are typically more expensive than our own cover options and because the cover is with a third party instead of us direct we will still need to take a $1000 security bond before releasing the vehicle. Taking our cover negates the need for a $1000 bond. Also if there is major damage to the vehicle we reserve the right to take the full excess from your nominated credit card and return any remainder to you once the vehicle is fixed. If you have cover sold by an Online Agent you would go back to them to claim monies needed to repair our vehicle.
Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.
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