1 photo
East Coast Car Rentals

East Coast Car Rentals

4.6 from 6,058 reviews · View Statistics
See the Best Car Rental Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by East Coast Car Rentals

Reviews

  • Value for Money
    1.4 (34)
  • Transparency
    1.1 (27)
  • Customer Service
    1.4 (35)
  • Booking Process
    2.1 (29)
  • Vehicle Condition
    2.3 (28)
  • Received Booked Vehicle
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
ILH
ILH
  • 2 reviews
  • 1 like

Ripped off customer

published
Value for Money
1/5
Transparency
1/5
East Coast Car Rentals
ECCR TeamEast Coast Car Rentals
Jeremy Mein
Jeremy Mein Southwest, VIC
  • Verified

Below Average

published

We were left at the airport for an hour with two irate toddlers waiting for the airport shuttle. We gave up waiting and got a taxi to the depot after we were told we could not speak to the shuttle bus driver to find out if we were in the correct pick up location. Upon arriving at the depot we were informed that they do not accept Apple Pay and that if we did not take up their insurance we would have to pay an additional 1k security deposit. Staff were lovely but the business is and it’s practices are of poor standing. I would advise to just pay the extra and rent from the airport directly.

Value for Money
2/5
Transparency
1/5
George
GeorgeGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Do not use this company

published
Value for Money
3/5
Transparency
1/5

Terrible Service

published

We arrived at Maroochydore Airport at 1.05pm on a Sunday our flight was delayed 20 minutes. We were travelling with 5 Adults and 2 toddlers. We called Eastcoast to tell them we had arrived and were told that the office had closed at 1pm and would have to come back tomorrow to collect the car. We were stranded at the airport along with other customers. We had never received any communication telling us the office would be closed at 1pm.

Value for Money
1/5
Transparency
1/5
Car Rental Services

Find out how East Coast Car Rentals compares to other Car Rental Services

Know better, choose better.

Compare all

If you have all day to wait to get your already pre booked vehicle then go for it .

published

Too slow and too much extra sales attempts at pick up when you have lost hours waiting in line already. Avoid

Value for Money
2/5
Transparency
1/5
Anita L
Anita L
  • 2 reviews
  • 1 like

Definitely will not use again - filthy and overpriced

published
  • Thumbnail
  • Thumbnail
Value for Money
1/5
Transparency
1/5
East Coast Car Rentals
ECCR TeamEast Coast Car Rentals
Jerina
JerinaSouth East Queensland, QLD
  • 4 reviews

Don't book via discovercars.com as east coast advertise through them.

published
Value for Money
1/5
Transparency
1/5

Cheating consumers into signing contracts when renting a car

published
Value for Money
1/5
Transparency
1/5
East Coast Car Rentals
ECCR TeamEast Coast Car Rentals
Den
Den
  • 3 reviews
  • 2 likes

Not again

published
Value for Money
1/5
Transparency
1/5
East Coast Car Rentals
ECCR TeamEast Coast Car Rentals
Car Rental Services

Find out how East Coast Car Rentals compares to other Car Rental Services

Know better, choose better.

Compare all

In need of a shake up..!

published

Slow suspicious and unhelpful. Bond payment poorly handled. Car was as requested but poorly presented. Travel and yes..
Having used rental services w/w I was unimpressed and felt the fee was excessive.. Marketing of insurance I did not appreciate as I was privately insured..

Value for Money
1/5
Transparency
3/5
East Coast Car Rentals
ECCR TeamEast Coast Car Rentals

Shocking customer service

published

Picked up car in Cairns , the lady at reception desk was so rude and intimidating when we didn’t want her waiver insurance . They even had a $1000 bond held on our credit card . Stay well away from this company !! Very poor customer service .

Value for Money
1/5
Transparency
1/5
East Coast Car Rentals
ECCR TeamEast Coast Car Rentals
Kevin
Kevin
Greg andersen
Greg andersenFar North Queensland, QLD
  • 2 reviews
  • 1 like

They are so rude better word is pigs

published

Hired car from them for a week they were so rude ask for $1000 bond but you dont get it back for 28 days or if I did not want to pay take out highest car insurance what a joke
When returning car I walk in first the the woman said your late should have been back at 11.30 guess what I was not due back till 3.30
Don't hire from them there just rude the woman with red dark skin u should get a job at rspca because u talk to customers like dogs

Value for Money
4/5
Transparency
1/5
Car Rental Services

Find out how East Coast Car Rentals compares to other Car Rental Services

Know better, choose better.

Compare all
Bree N.
Bree N.South East Queensland, QLD
  • Verified

unbelievable - $1,000 security deposit!!!! For being first time customer.

published
Value for Money
1/5
Transparency
1/5
  • Verified

East Coast Car Rentals – do not provide them your credit card number

published
  • Thumbnail
  • Thumbnail
Value for Money
1/5
Transparency
1/5
Christine
ChristineMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

The worst customer service imaginable

published

Their attitude towards my daughter and myself when collecting the car after a communication glitch between them and the Flight Centre was shocking. No care factor for us at all

Value for Money
2/5
Transparency
1/5
Page 1 of 10

Questions & Answers

aquitania
aquitaniaasked

Anyone picked up from Melbourne airport using the shuttle? Any specific info regarding this location?
Thanks

No answers
Angela C
Angela Casked

How much does it cost to take out insurance when renting a car

2 answers
AMAN
AMAN

We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.

East Coast Car Rentals
ECCR TeamEast Coast Car Rentals

To answer your question Angela, the daily rate for Damage Cover varies depending on the length of your rental and whether you want to reduce your excess from $4400 to $385 or $4400 to $0.00. On average though around $20 - $22 per day. Two other things to consider also. If you are booking through one of our online agent partners as opposed to direct through our own website or call centre these agents also sell their own competing products. That's fine we would rather a customer travel in one of our cars covered for damages than not. However they are typically more expensive than our own cover options and because the cover is with a third party instead of us direct we will still need to take a $1000 security bond before releasing the vehicle. Taking our cover negates the need for a $1000 bond. Also if there is major damage to the vehicle we reserve the right to take the full excess from your nominated credit card and return any remainder to you once the vehicle is fixed. If you have cover sold by an Online Agent you would go back to them to claim monies needed to repair our vehicle.

Jason W.
Jason W.asked

Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.

No answers
See all East Coast Car Rentals questions

Get an answer from our members and East Coast Car Rentals representatives

Other Car Rental Services

See all Car Rental Services

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.