Easy Living Home Elevators

Easy Living Home Elevators

 Verified
Easy Living Home Elevators
4.4

157 reviews

PositivevsNegative
87% · 13621 · 13%

Reviews

157 reviews
Eugene
EugeneSydney, NSW
 

Jacob Flynn

They are very professional with attention to detail. The entire process was easy. Special thanks to Jacob Flynn for his work. Show reply
Rates and Fees
Kris Gardner
Kris GardnerIllawarra, NSW2 posts
 

Great Job from Easy Living

AJ serviced our lift yesterday.
He was on time, polite, very knowledgeable and had great attention to detail. Thanks AJ . Show reply
Rates and Fees
Leon - Dover Heights
Leon - Dover Heights
 

Great problem solver

Jacob Flynn attended to our annual lift service today and is a pleasure to have on site. He is a knowledgable technician and sorted out a few problems that arose since the last service. Our lift was installed 16 years ago by Easy Living Home Elevators and has been a blessing. Highly recommended. Show reply
Rates and Fees
FTP
FTPSydney, NSW2 posts
 

Great serviceman

Karl Sowter from Easy Living serviced our lift. He was very thorough and cleaned up well. He was a pleasure to have in our home. Show 2 replies
Gary
Gary
 

Great Service

We had Mark McDonald from Easy Living out to service my parents lift recently. He did an outstanding job ensuring their lift was running perfectly and made every effort to answer my parents questions (of which there were a lot). We would highly recommend Mark for your lift servicing. Show reply
Rates and Fees
Geofa
Geofa
 

Behind the scenes

So much happens that people are unaware of.
Christy haydon is a rockstar to deal with. 5×⭐ Show reply
Peter Lovas
Peter LovasSydney, NSW
 

Quick and efficient

Karl Sowter installed the long overdue telephone connection in my lift.
He did a quick and efficient Job.

Thank you
Peter Show reply

Customer Service
Job Satisfaction
Rates and Fees
Product Quality
AlanWS
AlanWS
 

We reached LIFT OFF with Karl

Karl rang to tell us he was running behind schedule,gave new time and arrived as promised.He did a professional job as we have come to expect.No issue was to small
Very happy to continue to have Karl service our lift Show reply
Timeliness
Job Satisfaction
Product Quality
Mark T.
Mark T.4 posts
 

Easy Living Elevator Service

Karl Sowter serviced my Easy Living home elevator today. He was punctual, thorough, friendly and very capable. I'm very happy with the service and result. Show reply
Rates and Fees
PAW
PAW
 

Karl Sowter rocks

Karl is a passionate and knowledgeable technician. He worked hard to deliver a great service solution for our lift. Show reply
Kim
Kim
 

Great lift service, once the technician arrived

The technician Karl Sowter arrived within the nominated afternoon time slot, did a great job doing the annual servicing of our lift, identified a couple of additional items that need further attention, explained everything clearly and left the job clean and tidy. Very happy with Karl’s work.

On the negative side, this was the second appointment I had scheduled with EasyLiving. We had agreed a visit the week before but the technician did not turn up on time, there clearly was an issue with their head office admin people, not the service technicians… Show reply

Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Admin
Admin
 

Great Service

Karl Sowter and Mark McDonald were very efficient, friendly, helpful and easy to work with. Karl and Mark did a great job and were very considerate give they were working on fixing out lift during the day within our Early Learning Service. Wishing all tradesmen were this helpful and easy to work with! Thanks very much for your great work. Show reply
Jenni W.
Jenni W.
 

Great job!

Mark McDonald came, as arranged, to service our lift. Mark did a great job and was more than happy to answer any questions I had. I would
highly recommend Mark and hope that he will continue to service our lift in years to come. Show reply
Customer Service
Timeliness
Job Satisfaction
Mike Aston
Mike Aston
 

Service call by Karl Sowter

Karl was prompt, polite and fixed the issue (lift froze after power failure). Show reply
Product Quality
Bob M
Bob MAU5 posts
 

make sure you look around before you sign

my wife and i attended the Willoughby office and purchased a elevator some $47000 dollars
that was the good part we made the first payment ,and then the second ,thats when the troubles began
they changed the plans after we had made the sump /pit and the door opening sizes i wanted to speek to some one there how ever nobody returns calls and when you ring you get fobbed off by some who says they will look into it but never get back to you i requested a site meeting to the time of writing nothing i am not use to being treated like this ,maybe we should have looked elsewhere but these people where recommended to us by our engineer i dont know where i am with these people as i cant get any answers
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Jerry van Meegen
Jerry van Meegen
 

PERFECT JOB DONE

Karl Souter arrived on time, did a clean and perfect job on servicing our elevator. He answered questions in a polite manner and the area was so clean you would not have known he had been here. I hope he is the regular maintenance man for our elevator. Show reply
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Rose
RoseSydney, NSW
 

Karl Sowter is fantastic

Thank you Karl for your prompt and professional service at Asquith Doctors. You arrive at the time you state you will, and you explain everything as you go. You are our preferred maintenance man. Thank you. Show reply
Rates and Fees
Product Quality
Ahmet G
Ahmet G2 posts
 

Easy Living Home Elevators

Mark McDonald has recently attended to our lift for a general service. He was punctual, courteous, non intrusive and very informative in his conduct throughout. He left leaving us with a comprehensive report as to the works, no mess around the premises at all and a perfectly functioning lift. A praise worthy effort in all aspects !!! Show reply
Michael Wesslink
Michael WesslinkSydney, NSW
 

Lift Service

The annual service on our lift was completed very effectively by a mark McDonald of Easy Living Lift. He was very professional and attended to the issues we raised. In particular he was very thorough and identified issues that needed rectification. A corrosion issue was of particular importance and had disappointedly not been brought to my attention by earlier service personnel. Overall very satisfied with Mark’s work. Show reply
Rates and Fees
Admin
Admin
 

Excellent Service

Mark from easy living home elevators serviced one of our lifts. He was very professional and solved the lift issue quickly. He was great to deal with- thank you Mark! Show reply
Wilko
Wilko
 

Fantastic service

Jason from easy living home elevators serviced our lift we live in the regions the service was prompt and he provided further helpful information about the lift operation
Great job Show reply
Warren B.
Warren B.Greater Melbourne (Metropolitan), VIC
 

Lift under 6 months old and has failed 6 times

Lift commissioned in Aug 2021 - since then it has failed 6 times.
Each time tech perform a reset and leaves - lift fails again soon after.
Past visit reset lift (working) and decided they needed to replace a part later that same day - then advise would be back tomorrow.
2 weeks later still no sign of the tech or part despite several calls and messages for an update.

Lift failed again this time trapping several occupants, one of whom is disabled.
Called their 1800 service number and currently have spend over 2+ hours hours on hold waiting to talk to service.
Luckily I was able to get them out using the emergency door key.
This lift is not at all reliable and cannot be used as we simply don't trust it.

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Atholie Gallagher
Atholie GallagherSydney, NSW
 

Solved the problem very quickly

Chayse was very punctual and solved the problem very quickly. I wish that we had arranged to have our lift fixed during the lockdown, but were concerned about having strangers in the house. We had no worry today as your technician arrived wearing a mask. Show reply
Maury
Maury
 

Great job

Chayse did a service of our lift. He was very personable and did a great job. At the same visit he changed the lift emergency phone over to be compatible with the coming nbn connection. Thanks Chayse - great job Show reply
Peter C
Peter CSydney, NSW
 

Lift Service

Mark was a most reliable and very pleasant technician.
He turned up on time and did the job efficiently.
He was excellent at explaining the job and what he was doing.
Good Work ! Show reply
Bev
Bev
 

Service and Repair

Prompt on arrival time as well as being Very courteous and professional. young man. Explained what the problem was, answered all my questions, and fixed the problem. Excellent service. Thank you. Show reply
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Vicki C
Vicki CSouth-Eastern Region, NSW
 

As always very happy with work

We had Matt and Mark come to our premises to repair our wheelchair access lift.
As always the guys got on with the job and got it done with no fuss and some good laughs.
Thankyou. Show reply
Bob
Bob2 posts
 

Annual Service well done

Chayse Tattershall called by appointment for our lift's annual service - a little delayed by Covid. Very professional, explained all aspects of the service and answered all our questions concisely. No problems. Show reply
Tyson D.
Tyson D.Greater Melbourne (Outer), VIC
 

Perfect Install Team

Prefect install team
Clint and Wayne are very organised, professional and clean! Highly recommend these installers for future projects. Had Clint and Wayne install a lift for our job on the Mornington Peninsula and they were very knowledgeable and accomodating. Show reply
Brendan Mockford
Brendan Mockford
 

Excellent service

Chayse is a true professional.I have been using his services for 3 years now.He arrives on time with great positive attitude every time.It is so pleasant to have a young man working with you who knows what he is doing. Show reply
Rates and Fees
Helen
HelenNorthbridge2 posts
 

After sales service

We installed a lift in 2014. Recently had electrical box upgraded . Wrong fuse installed. Problems. This was really the electrical company problem, had no
satisfaction from them. Called easy living lifts. Tony the service manager took it it hand an solved it in a day. The after sales service is second to none . Highly recommend this company. Helen Smith Show reply
Jayden O.
Jayden O.
 

Highly recommended

Wayne and Clint are very professional and organised, perfect for an away from home job! A lot organising had to be done for this job, the boys was more than happy to help and answer any of our questions

Highly recommended  Show reply

Johnny M.
Johnny M.Greater Melbourne (Inner), VIC
 

Great work ethic

Wayne and Daniel, from day 1 they were very professional, from organising trades, cleaning up after themselves and working closely with the management team, just all round great blokes Pleasure to work with.  Show reply
Lil
LilPerth, WA
 

Fault rectified- secondary school

A long standing working relationship with Easy Living for many years, Daniel provided prompt and excellent service with attention to detail and proactive advice on faults. Would highly recommend this great Company.
 Show reply
Hunter l.
Hunter l.Greater Melbourne (Inner), VIC
 

Great work boys

Wayne and Daniel from easy living home elevators were very organised, professional and clean! Very easy to work with on site. Thanks alot boys, can't wait to work with you again.  Show reply
Sonja S
Sonja SGreater Melbourne (Inner), VIC
 
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Bayfield Collison
Bayfield Collison3 posts
 

Lift service. Private home

Daniel was very professional, pleasant and courteous, arriving on time and servicing our lift expertly and thoroughly. We have our lift serviced annually and find the company good to deal with. Show reply
Customer Service
Timeliness
Job Satisfaction
Chantal A.
Chantal A.Hunter Region, NSW3 posts
 

A total waste of money

We have 3 childcare centres and our landlord put these lifts in to each centre. They are constantly breaking down and we have spent thousands on each of them (over $5k per annum). We couldn't use easy living to service them, because they wouldn't show up. I am now trying to recoup the costs we have incurred because these lifts are not fit for use!
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Maggie M.
Maggie M.Sydney, NSW
 

New phone in the lift replacing one Telstra cut

Suresh the Technition arrived in front of my hone 7.55am for.8.00 am start. He was pleasant, polite and he was knowledgeable of the work he had to carry out. He explained clearly what I wanted to know about the lift snd did his job in a professional manner. Thank you Suresh  Show reply
Sona
SonaSydney, NSW2 posts
 

professional service done

Chase Tattershall was on time, very polite and thoroughly professional with the yearly maintenance work.
He made some some useful recommendations which I have taken on board. Highly recommend him as lift Tech. Show reply
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