Reviewer Photos & Videos
Great Experience, Great Car.
I recently contacted the Joondalup Branch about a car I had seen on their website. Alistair contacted me and answered all the questions I had. When I got home from work I was able to view the car and drive it with him. I asked for a couple of items to be corrected on the car and they were sorted in a timely manner. Great exp especially as FIFO can normally be a pain. Thanks Easy Autos
I love Easy Autos Joondalup
Bought 2 cars from here and what a great service I’ve received buying both of them. First car was a BMW. Cheapest one in WA. Loved it and got more than I paid for it when it came to resale. 2nd car just as good. Service from the sales team was great. Welcomed at the door and the service from enquiry to final delivery was just as good as the first car. Well done Easy Autos Joondalup I will be back for car number 3 when it’s due Thank you
No communication skills and poor care
Contacted them nearly 2 weeks ago about a car we were interested in. Never got an answer. And we chased them over the phone on the following day and they never got back to us. Well looks like they have no communication skills at all. They took us for fool...we got one guy answering promising us to send a video of the vehicle, that we never saw (we are not in Brisbane). It was a $30000 car we wanted. We went to private then. Very bad experience with you guys. Won't recommend you at all...
Appalling service, waste of time
Booked test drive online, and confirmed over text an hour before. Arrived to be told by a rude salesman that the car was taken home by another employee. Wouldn’t recommend.
Hello, My name is Worrell William. I bought a Holden Equinox CU57YL on last Saturday from seven hills and I discovered a paint defect on the roof after reaching back home in Canberra. I took photos and send it to Sam the salesman and he offered me a touch up on the roof if I bring the vehicle back to Sydney on a Wednesday. Now have been trying to contact Sam to arrange a day to come for the touch up but Sam is on holidays and asked me to contact the office number which keeps on ringing and no one answers. Can someone please contact me on 0451309815 so that a time can be arranged for the roof touch up. Please note I will have to drive from Canberra. Hope someone will call me tomorrow during the day. Thank you.
After 3 phone calls and 2 online Enquires Had to call once again only to be told they’d call me straight back. Over an hour later they called back to offer me $3k under the other quotes that I received for the sale of my Mazda 3. Total joke when they state “best Possible price”. I’d avoid this business at all costs
A great experience only to be let down
We dealt with Rob In canningvale who was absolutely amazing 5 stars for him, We told him what we were looking for, what our budget was and within half an hour my partners daughter had found her dream car and was signing for it. Everything was going great, then when we went to pay Cash, sitting with Ashleigh in finance she asked if my partners daughter wanted finance and we said no, if we wanted extras, we politely said we had a budget, the car was perfect and we were ready to pay, But she went on and on about finance, again and again we said no..., even I felt she was getting ruder, I had to take a call and when I was out of the room she started on my partners daughter who is just a young girl about how she should get finance and how it would be better for her, then when I came back in the room she suddenly stopped, and until I had paid she was rude and spoke to us in a disgusting way like we were in the wrong for paying cash. Yes they are there to up sell but this went beyond this, she tried to bully a young girl into something she didn’t want to do. Everyone after this was polite, and made the experience of buying a first car exciting and now a young girl is super happy with her purchase!!!
I went to the Hendra car yard. Staff were very busy, lots of waiting. I sold my car and purchased a car there. I am still chasing them for the money for my car, that they have had for over 3 weeks. Constantly being told someone will sort this out and call me back. Would not recommend to anyone. Very poor customer service.
Good sales attention , even better after sales experience
Purchased a car from the Hendra site. Lance was my sales contact and treated me professionally, was attentive to my needs and understood the how to treat me with respect. Well done Lance.
Following the collection of the vehicle, within 60kms of driving, the “check engine” light came on.
I contacted Lance and within an hour, Lance had arranged for the service team to contact me and arrange for the car to be repaired ASAP.
Whilst I would of preferred there to not be any issues with the vehicle, I can’t fault the attention to great service, and willingness to fix the problems as quickly as possible.
Would definitely recommend EasyAuto123 to friends and family.
Poor customer service
Service was great until we signed on the dotted line purchasing a vehicle. After that time couldn’t get anyone to answer the phone or return our calls. Messed us around with pick up of vehicle. Won’t be recommending others
Sales person at Brooklyn was good, however the claim that they will not be beaten on price for a similar car was not quite correct as we purchased a similar car for $1200 cheaper at an established car dealer with extras. We even showed the sales person the car on the internet at the time. We did purchase a car not related to the above and as a matter of course and had the car checked out by a well known car service centre. Result was the need to replace 2 tyres as they had splits on the inside. So much for the 100 point check. Would I use them again? Possibly, but with a lot more caution.
Worst managerial ever
Went to easyauto123 joondalup and deal with staff member which couldnt clarify my enquiries so he passed over manager. He was very rude Rather than finding the solution or clarifying the customers enquiries, the manager started arguing with me for no reason. Didnt expect that from management level. Not happy with team and wont recommed anyone anymore
We drove over an hour to look at a vehicle they had advertised. They had listed it incorrectly and it was not the model advertised. We had to politely stand and wait while the salesman’s Erol finished his long personal call to point this out. Waste of time coming here don’t bother.
Lazy & Can't Be Bothered!
I made TWO enquiries via carsales.com to purchase a car from this company, and ABSOLUTELY nobody called me back to discuss my initial enquiry. I tried to call and just a constant recorded message informing me they were busy with other customers! I recieved on two occasions a message from "Lizzy" saying a team member would contact me.......Well business must be good, because they didn't bother!
Oh, and now I can't be bothered with them either, and after reading reviews on this site and others- they did me a favor not contacting me, I can just ...imagine if I had purchased a car from this company and I tried to make a warranty claim what their response would be???? Absolutely not worth the hassle.......Plenty of other reputable dealers out there to buy from!
I went to canning ville to check out a car and was treated poorly. Non-professional attitude towards their customer. Asked me to ensure that I will buy the car or else the sales person cant get the key for us to have a look. Firstly I felt awkward and then immediately my desire to make any purchase from them died. The sales person was getting frustrated to answer any question we had. Overall, It was a very bad experience.
In the end, I decided to go to Toyota dealership. Amazing experience, Professional attitude, Felt valued although it was a few bucks more but I am happy that I purchased my new car from them.
We went to Joondalup dealt with Jaryd excellent service. Lots of choice dealt with issues I had in a leasing manner. I wouldn’t hesitate in going back and would recommend a visit
Does not deserve even one star
They can somehow issue you with a safety certificate even when the car has a recall on it. And even though engine light came on literally 5 mins out of their warehouse was told there was no point bringing it in as it was not their problem to fix. 3 month warranty??? I call crap. And the service man laughed at me because I was upset that things were going wrong after less than 24 hours. NEVER recommend this place. Go elsewhere.
Worst car yard ever
Were great when looking but after trying to get me to go through their finance after I specifically said I've already got pre approval elsewhere, she turned nasty and then decided to say they wouldn't give me a road worthy certificate for several days I demanded my deposit back, I'll get it don't worry. I'll never deal with them again !
Terrible customers service and rubbish car.once you the car no talk to you even if you have warranty they don't care. I bought Toyota Camry hybrid and $1500 five years warranty
Hendra office never, ever, ever answer their phone
Excellent when purchasing the car, however once you have purchased its a diffrent story. Once you have bought the car they are impossible to contact and good luck getting any repairs done during your warrenty period.
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
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