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Does not deserve even one star
They can somehow issue you with a safety certificate even when the car has a recall on it. And even though engine light came on literally 5 mins out of their warehouse was told there was no point bringing it in as it was not their problem to fix. 3 month warranty??? I call crap. And the service man laughed at me because I was upset that things were going wrong after less than 24 hours. NEVER recommend this place. Go elsewhere.
Good follow up service, low price cars
Had issues with the vehicle straight from pickup not starting and engine mounts broken! They took it to a specialised mechanic and repaired all issues, recommend getting extended warranty! A little slow on repair but suspect covid was to blame. Great business to buy from. Best car price!
Worst car yard ever
Were great when looking but after trying to get me to go through their finance after I specifically said I've already got pre approval elsewhere, she turned nasty and then decided to say they wouldn't give me a road worthy certificate for several days I demanded my deposit back, I'll get it don't worry. I'll never deal with them again !
- Verified customer
Full of lies
Was going to buyHolden Malibu advertised $11,206 drive away.
Got there dealing with [name removed] I asked if can do better price told me they are a fixed price, so the cat would be $11206.00 than said there will be a $250.00 admin fee.
I got home thought about phone [name removed] and said will take if can do for $11,000 no more to pay.
[name removed] phoned me back and said best can do $11,206.00 and take off admin fee. But I would have to pay $500.00 deposit now so I agreed.
I did bit more research on this company and found out bad reviews.
Disappointed hendra customer
Have contacted Hendra by phone and email but it seems if you want to claim against warranty you won’t get a reply we are still trying to get our radio fixed that was faulty from week one and on purchase we were told they will fix anything that goes wrong during your warranty Also have no reply to our question off when are they going to transfer ownership of our traded vehicle to them so I stop getting toll fees and renewal off registration
this car yard has some rubbish cars and are not easy to deal with!!!!!!!!
went to purchase a lx570 from these clowns.car needed about 5k spent on the paint,log books were not filled in but i was told i could ring a mate of the car yards and he knew the service history,are you kidding people want to see hard facts like log books not ring the salesmans mate for hopes and dreams pleased i still have my cash,buy from another yard what a joke
Transfer Papers never logged
We purchased a car at easyauto123 Canning Vale 12 months ago as our daughter was getting her license and we needed a manual car. She learnt to drive in it and is now on her Ps.
Last week she was picked up by the police who had scanned her number plate and found it was an unregistered car and pulled her over. They took the plates off our car and we got a call from her describing the situation and the fact she was getting a $250 fine. We frantically searched for the rego papers but when we couldn't find them and the Police were telling us it was...
I would never ever use easyauto or their scam of a warranty
My car has never worked, they repaired it with second hand parts that didn't work and have ripped me off every way they possibly could
Stay away from easyauto123
Worst experience, would never recommend to anyone.
I have spent so much money trying to repair a car they've sold me eventhough I have a warranty and I still can't get it back on the road.
Zero help from any of their team and they ahg garage is awful
Fantastic Service “Dave”
I enquired about a car that was advertised at the Joondalup WA location
I live in Victoria, as an interstate buyer I was not able to view the car so I was relying on the person on the other end to be my eyes.
I spoke to with a guy named Dave who was amazing.
I asked him very specific questions about the condition of the car, as we spoke he was sending me heaps of photos to my phone of exactly what I was asking of him and giving me straight up honest opinion.
Nothing was too much trouble and I believe he went above and beyond what I expected.
S...ubsequently I did not purchase the car, as no heated seats was a deal breaker. But that was the car not the service. It was refreshing to deal with somebody who didn’t generalise or fob me off, and gave me fantastic service. Well done Dave.
Wouldn't go near Easy Auto 123
Easy Auto 123 sold us a car:
1. That had no jack and no security lug nut. (We couldn’t take the tires off)
2. The wheel alignment was out (Pulling to the left)
3. The 2 front tires are damaged Needs replacing.
4. All 4 tires "Load rating" is wrong:
a. Tires are 95W should be 98W
b. This could void our insurance claim if the inspector is savvy.
c. All 4 tires need to be replaced
5. The stereo had a blown speaker
We were never informed about any of the above issues. And our questions were scoffed at. E.g. “So how did you do the 100 point safety check, if you couldn’t take the tires off?”...
Again, very disappointed in easyauto in Brisbane.
Bought the car 5 months ago and was concerned as I have not received a letter in the mail for when I need to renew my registration.
Looked online on Department Of Transport as it will expire next month and yes the car is registered but not in my name, still in their name!!!
Looked at all of my paperwork that I have and saw that the registration number on my paperwork is the WRONG registration number, meaning it is 100% not in my name.
Have had so many issues with this dealership and I am so disg...
Terrible customer service
Worst customer service I have ever come across
Bought a car from easyauto123 Brooklyn in August 2019, I was told to put down a $1000 deposit before seeing the car (which i was seeing in roughly 2-3 hours)
Once I had test driven the vehicle I decided I would purchase it, as I was signing documents I was informed about the mechanical protection plan which was a warranty for the car. I was told that I didn’t have to agree to the warranty straight away and it could be added to the contract and it wouldn’t change anything (I would just hav...
Easy auto highly recommended
Easy auto staff provide amazing service and quality products. I recently brought a car in great condition and all staff were extremely friendly and respectful and were happy to answer any questions that I had. One staff member in particular, Joel, was very patient and friendly and was always happy to deal with me. He tried to get the best deal and went to great extremes to deliver a quality product. Thank you for your amazing service and to all other easy auto members who helped me along the journey. If in need of a car, I highly recommend visiting easy auto, it will never disappoint!
A very Happy Customer.
I have had a new motor installed into my car just the other week. This car was purchased from Easyauto a few months ago. I must thank Darren the Service Manager & his team for the professional work that they did in such a short time. I'm a very happy man & recommend Easyauto to anyone that needs any work done to their car. Thank you Darren & your excellent team.
- Verified customer
Also bad experience at Hendra!
We spotted this nice looking car online and decided to book a test drive. We conversed though email and texted and booked a time. This is where things went pair shapped! After driving from near Beenleigh for nealy an hour, we arrived at Hendra and after meeting our sales girl, we were immediately told that the car had been sold, however similar one is available! No appologies, no sorry, only disinterested staff! When asked to test drive another vehicle, I was told that if I wasn't going to buy the vehicle then it would be pointless! Seriously, management! Work on your customer service!
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
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