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Full of lies, stay away & do not trust them
Bought a car from canningvale W.A, they offered me a loan with a better interest rate. I asked if there were any other fees and charges associated with the loan, and they said no. I trusted them and signed up and when I got the contract there was a $1400 fee on top of my loan. so overall I am paying more than my bank. I called them to enquire all they had to say that I signed up the contract so it's my fault. ("Chris" the manager and "Keith" the loan guy, worst people to deal with)
They even sold me the same car by saying there is a 1-year f...actory warranty left. but there was none which I was got to know when I received the warranty documents. When I mentioned the warranty they said we can give you an extra 1-year warranty on top. They just changed the warranty date by hand on the contract. I hope this will still be valid. Overall, I would not recommend them to anyone. and especially if you want a loan go to the bank. Their interest rate may be tempting but make sure you check all fees on the contract and do not trust their words. As they are the biggest liar.
Bought some tyres through tyresales and booked the Joondalup WA location to have them fitted as their website advised they can do a 4 wheel alignment which I required as the last set wore on the inside rear so the camber is out. I reconfirmed when booking it in and they advised as long as they can be adjusted, they can as not all cars can. I said yep, my mechanic advised so. When I go to pick it up, they advised they couldn't do it as my Honda Accord has a manual adjustment and they don't have the right tool to adjust it. Very peeved as I now h...ave to go elsewhere and am inconvenienced greatly- they knew the make and model of my car as it was provided when I chose them and booked it so if they couldn't do it, then they should have known up front and advised me so! To make matters worse, they tried to make out that it wasn't their fault for not knowing it required a manual adjustment!!!
Forgot the transfer, forgot the rego
In Melbourne, they gave me a paper said it’s your rego when we handed over the car, after I back the home, I found that paper is not my rego it’s other car’s RWC.......
Second morning, I rushed to their office, everything is clear now, they didn’t transfer the car to my name and rego as well.........no apologies, I just wondered if I was caught by police because of this, what would happen
Unacceptable customer service
Salespeople treat customers badly. I was surprised by the tone and behaviour of the guy who reluctantly showed me the car I was after. And more to my surprise, car had dents, and other defects which were not mentioned in the ad. When I asked if there are any other issues, the guy just said 'no idea'!!!
The customer service is seriously rude.
- Verified customer
Abhorrent Customer Service
I'm not one to post negative reviews usually, but I'm taking the time to write this review to educate others based on my recent experience with Easyauto123 in Brooklyn. I had recently purchased a 2010 Mazda 2 for my wife which was supposedly one of their "quality verified vehicles" ( take that title with a big pinch of salt) . Immediately upon taking custody of the car we noticed how poor and substandard the cleaning job was and this was a sign of things to come.
1) From cobwebs around door mirrors and in the engine bay, to stains on the roof ...liner and seats (which I had to then clean up myself) it was evident that not a lot of care had been taken prior to delivering the vehicle to us. I have purchased a few second hand vehicles before, and the standard of car and detailing on this vehicle was the worst I've received so far. 2) Secondly we also noticed that the drivers side audio speaker was blown out which was another wonderful surprise for us. How does a "Quality verified" vehicle come with blown up speakers? 3) THIRD and worst of all, we were supplied a broken key on purchase of the vehicle. This for me was by far the most egregious and disappointing aspect, as I had been told on numerous occasions prior to purchasing the vehicle that a new key was already ordered and on its way. On the day when I went to pick up the vehicle, the same broken key was provided and I was stunned at how blatantly I had been lied to. In hindsight I should have walked away there and then and saved myself a lot of headache. I have been patient and called Easyauto123 numerous times to follow up on the replacement key which was promised to me prior to sale (and noted on the purchase agreement for the vehicle) , but it's been a nightmare to get anyone to call us back or take any form of accountability. The stories have changed so many times:- " We'll have someone come to your home by Thursday with the new key", Or "Our delivery coordinator is on top of it" , Or "We ordered it from the company and will post it soon"..... I've heard all manner of excuses from them so far. It's been more than a week since I purchased this vehicle, and I still do not know when I can expect to have a replacement key. I'm not asking for much here, just for this company to honor their word, but it seems to me that Easyauto123 are just stalling. To prospective buyers, based on my experiences, the lessons I have learnt from dealing with this company are:-
Brought my Nav 4x4 1st loan 1st dealership In Joondalup 6 weeks ago iit went cactus drove a country mile to get there from Forrestfield to Edgewater. Took possession and the finance chick kymberly was the person who took me to my vehicle. 1.Its 8pm fuel light on so no fuel to get me home.
2. Get home to see that inside canopy not detailed spider webs all across roof leaves all through. 3. Drivers door doesnt close properly.
4. Asked to have dent in tailgate fixed only partically pulled out.
5.Drivers door lock jams.
6.Now having to replace co...
Easy as auto
Very happy with Jason and the rest of the team at canning Vale! Made the car buying experience so easy and pleasant. In fact, could not have been any easier. If you're reading this, shop here for your next car, huge warehouse with plenty of choice, and they will go above and beyond to give you good money for your trade in
Poor Customer Service
We bought a car from the Brooklyn office in Victoria. After choosing a car it took the staff 2.5 hours to sort the car and paperwork. Lots of staff but none of them doing anything. 6 months after the purchase we booked in for our free service. The booking manager was useless and didn't send us any details or confirm the booking. After re-booking us in a month later...he told us the wrong time and never answered his phone or emails. Unapologetic and unhelpful staff!
The car i bought should not sold with out fixing it first paid $7.500
sold me HONDA CRV with gear box problem now been told to pay the hole gear box replaced will cost $$$
Don't buy cars from them or you will regret
I had a very poor experience with my purchase of a Toyota Prado at the Easyauto123 Joondalup (WA) store.
Dishonest to the condition of the car I purchased by promising me many times there were no mechanical conditions required attention without verification. Moreover, he was impatient and complained I was wasting his time when I made further questions about the car and wanted to do more inspection on it.
Finance team (Kymberly):
I believe their main role has been changed to selling warranty products. I was not advised p...
Panda - brilliant
Great customer service from when I walked in. Friendly staff across board. Not pushy. Willing to help the customer. Helpful
Great customer service and lots of car to choose from
I was very pleased with the service that I was provided during my visits and the staff are very helpful and cars are all well presented as well as cheap to buy. I am one very happy costumer . Thank you so much Brandon and staff at easy123 auto Castle Hill . Keep up the good job guys ! I will definitely recommend your company to others.
Enquired about vehicle Friday morning arrangements made to view Friday afternoon upon arrival was informed vehicle was at 'paintshop' an will be back next week - no phone call to save me a trip-
Monday receive call car is sold good job I didn't wait an purchased a car from a reputable company that didn't waste my time
I would not even recommend these guys to sell milk
Exceptional customer service
I would like to thank Steve from Easy Auto 123 Mile End for the exceptional customer service he has provided us. We have had an issue with our car which Steve made sure got fixed and we where satisfied. I would definitely recommend Steve and the team at Easy Auto 123 to service my car and will continue to use them in the future.
After Sales Service
I recently purchased a Volkswagen Tiguan I had some initial issues early and these were resolved by the service department. Another intermittent fault occurred and the car was returned for repair. Whilst the car was there the staff member I was dealing with left the company.
I met with Darren from the Service department who took ownership of the problem. Parts had to be ordered from interstate in the interim he organised a loan car which was five years newer than the one I purchased. The work on my car was carried out at Volkswagen due to spec...
Fast reselling, No response on refund
I put down a $500 deposit on a car and had an appointment setup for a test drive and finance then a few hours later they send me an email saying they are putting the car back up for sale because other people are interested. So i have contacted them over the past weeks to ask about their refund and have had no response. as soon as they get any amount of money they just go silent.
What a tonic to find this great place!
I am exceptionally pleased with the cheerful efficiency in sales & car services I received in purchasing my secondhand car at easyauto123 Mile End! The car is in great condition & every effort is always made to provide customer confidence through honesty & diligence. Thanks team!
I bought a 2008 Toyota Camry and it was in the best shape and condition I appreciate the hard work of Nathan and Keith for the great effort they put in by giving me the best outcome of the car and providing me with information on the car itself
The reviewer stated that an incentive was offered for this review
Buying my car really was easy!
I recently bought a Mazda 3 from Easyauto123 at Mile End, Adelaide.
I hadn't bought a car for a while and was nervous, however I was lucky enough to deal with Ron. Ron and the whole team made me feel comfortable and were transparent throughout the entire process.
I truly recommend them to anyone and trust your experience could be like mine.
More than happy with our attention from the friendly staff and all queries were answered love my new car from easy autos123
The reviewer stated that an incentive was offered for this review
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
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