Reviewer Photos & Videos
Horrible Customer Service!!!
I Put A Deposit On A Car Online, After Contacting Them I Was Told The Car Was Not Up To Standard & They Would Not Be Selling it. Ok That’s Fine But Where’s My $500 Deposit? Why Am I Chasing You? I Keep Getting Bounced Around With No Answers, Being Told I Will Be Called Back & Nothing!!! Horrible Communication!!!
If I could give 0 stars I would. Avoid like the plague!
Put down a $500 deposit on a vehicle on 24th April to hold it subject to test drive as I was away at work. 29th April test drove vehicle and agree to purchase on the account of certain things needing repair eg navigation system and Tyre pressure sensor etc.
Also had to pay $3000 for finance to be approved, all good. Wait three weeks for the car, called countless times in between this time to see when it’ll be ready. No calls back or contact.20th May, finally get a call to say it’s ready to he picked up. Came to get the car and not a single thin...
I went to the Hendra car yard. Staff were very busy, lots of waiting. I sold my car and purchased a car there. I am still chasing them for the money for my car, that they have had for over 3 weeks. Constantly being told someone will sort this out and call me back. Would not recommend to anyone. Very poor customer service.
Worst managerial ever
Went to easyauto123 joondalup and deal with staff member which couldnt clarify my enquiries so he passed over manager. He was very rude Rather than finding the solution or clarifying the customers enquiries, the manager started arguing with me for no reason. Didnt expect that from management level. Not happy with team and wont recommed anyone anymore
We drove over an hour to look at a vehicle they had advertised. They had listed it incorrectly and it was not the model advertised. We had to politely stand and wait while the salesman’s Erol finished his long personal call to point this out. Waste of time coming here don’t bother.
Lazy & Can't Be Bothered!
I made TWO enquiries via carsales.com to purchase a car from this company, and ABSOLUTELY nobody called me back to discuss my initial enquiry. I tried to call and just a constant recorded message informing me they were busy with other customers! I recieved on two occasions a message from "Lizzy" saying a team member would contact me.......Well business must be good, because they didn't bother!
Oh, and now I can't be bothered with them either, and after reading reviews on this site and others- they did me a favor not contacting me, I can just ...imagine if I had purchased a car from this company and I tried to make a warranty claim what their response would be???? Absolutely not worth the hassle.......Plenty of other reputable dealers out there to buy from!
I went to canning ville to check out a car and was treated poorly. Non-professional attitude towards their customer. Asked me to ensure that I will buy the car or else the sales person cant get the key for us to have a look. Firstly I felt awkward and then immediately my desire to make any purchase from them died. The sales person was getting frustrated to answer any question we had. Overall, It was a very bad experience.
In the end, I decided to go to Toyota dealership. Amazing experience, Professional attitude, Felt valued although it was a few bucks more but I am happy that I purchased my new car from them.
Worst car dealership I’ve ever been to
I was at the Seven Hills dealership and I am shocked at the way I was treated. The sales man told me he wasn’t going to take me seriously because I was young. He was completely agist and sexist. He refused to let me test drive the car and denied it had been in an accident when it had obviously been painted (the painted grey didn’t even match the original colour of the car). I will never come back here again. Low quality cars and even worse service.
Does not deserve even one star
They can somehow issue you with a safety certificate even when the car has a recall on it. And even though engine light came on literally 5 mins out of their warehouse was told there was no point bringing it in as it was not their problem to fix. 3 month warranty??? I call crap. And the service man laughed at me because I was upset that things were going wrong after less than 24 hours. NEVER recommend this place. Go elsewhere.
Worst car yard ever
Were great when looking but after trying to get me to go through their finance after I specifically said I've already got pre approval elsewhere, she turned nasty and then decided to say they wouldn't give me a road worthy certificate for several days I demanded my deposit back, I'll get it don't worry. I'll never deal with them again !
Terrible customers service and rubbish car.once you the car no talk to you even if you have warranty they don't care. I bought Toyota Camry hybrid and $1500 five years warranty
Hendra office never, ever, ever answer their phone
Excellent when purchasing the car, however once you have purchased its a diffrent story. Once you have bought the car they are impossible to contact and good luck getting any repairs done during your warrenty period.
Weve been chasing our holding deposit and are now ringing everyday to get a resolution but just getting the run around. We were told 3 days - its been 3 weeks.
- Verified customer
Full of lies
Was going to buyHolden Malibu advertised $11,206 drive away.
Got there dealing with [name removed] I asked if can do better price told me they are a fixed price, so the cat would be $11206.00 than said there will be a $250.00 admin fee.
I got home thought about phone [name removed] and said will take if can do for $11,000 no more to pay.
[name removed] phoned me back and said best can do $11,206.00 and take off admin fee. But I would have to pay $500.00 deposit now so I agreed.
I did bit more research on this company and found out bad reviews.
Disappointed hendra customer
Have contacted Hendra by phone and email but it seems if you want to claim against warranty you won’t get a reply we are still trying to get our radio fixed that was faulty from week one and on purchase we were told they will fix anything that goes wrong during your warranty Also have no reply to our question off when are they going to transfer ownership of our traded vehicle to them so I stop getting toll fees and renewal off registration
this car yard has some rubbish cars and are not easy to deal with!!!!!!!!
went to purchase a lx570 from these clowns.car needed about 5k spent on the paint,log books were not filled in but i was told i could ring a mate of the car yards and he knew the service history,are you kidding people want to see hard facts like log books not ring the salesmans mate for hopes and dreams pleased i still have my cash,buy from another yard what a joke
Transfer Papers never logged
We purchased a car at easyauto123 Canning Vale 12 months ago as our daughter was getting her license and we needed a manual car. She learnt to drive in it and is now on her Ps.
Last week she was picked up by the police who had scanned her number plate and found it was an unregistered car and pulled her over. They took the plates off our car and we got a call from her describing the situation and the fact she was getting a $250 fine. We frantically searched for the rego papers but when we couldn't find them and the Police were telling us it was...
I would never ever use easyauto or their scam of a warranty
My car has never worked, they repaired it with second hand parts that didn't work and have ripped me off every way they possibly could
Stay away from easyauto123
Worst experience, would never recommend to anyone.
I have spent so much money trying to repair a car they've sold me eventhough I have a warranty and I still can't get it back on the road.
Zero help from any of their team and they ahg garage is awful
Wouldn't go near Easy Auto 123
Easy Auto 123 sold us a car:
1. That had no jack and no security lug nut. (We couldn’t take the tires off)
2. The wheel alignment was out (Pulling to the left)
3. The 2 front tires are damaged Needs replacing.
4. All 4 tires "Load rating" is wrong:
a. Tires are 95W should be 98W
b. This could void our insurance claim if the inspector is savvy.
c. All 4 tires need to be replaced
5. The stereo had a blown speaker
We were never informed about any of the above issues. And our questions were scoffed at. E.g. “So how did you do the 100 point safety check, if you couldn’t take the tires off?”...
Again, very disappointed in easyauto in Brisbane.
Bought the car 5 months ago and was concerned as I have not received a letter in the mail for when I need to renew my registration.
Looked online on Department Of Transport as it will expire next month and yes the car is registered but not in my name, still in their name!!!
Looked at all of my paperwork that I have and saw that the registration number on my paperwork is the WRONG registration number, meaning it is 100% not in my name.
Have had so many issues with this dealership and I am so disg...
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
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