Reviewer Photos & Videos
Transfer Papers never logged
We purchased a car at easyauto123 Canning Vale 12 months ago as our daughter was getting her license and we needed a manual car. She learnt to drive in it and is now on her Ps.
Last week she was picked up by the police who had scanned her number plate and found it was an unregistered car and pulled her over. They took the plates off our car and we got a call from her describing the situation and the fact she was getting a $250 fine. We frantically searched for the rego papers but when we couldn't find them and the Police were telling us it was...
I would never ever use easyauto or their scam of a warranty
My car has never worked, they repaired it with second hand parts that didn't work and have ripped me off every way they possibly could
Stay away from easyauto123
Worst experience, would never recommend to anyone.
I have spent so much money trying to repair a car they've sold me eventhough I have a warranty and I still can't get it back on the road.
Zero help from any of their team and they ahg garage is awful
Wouldn't go near Easy Auto 123
Easy Auto 123 sold us a car:
1. That had no jack and no security lug nut. (We couldn’t take the tires off)
2. The wheel alignment was out (Pulling to the left)
3. The 2 front tires are damaged Needs replacing.
4. All 4 tires "Load rating" is wrong:
a. Tires are 95W should be 98W
b. This could void our insurance claim if the inspector is savvy.
c. All 4 tires need to be replaced
5. The stereo had a blown speaker
We were never informed about any of the above issues. And our questions were scoffed at. E.g. “So how did you do the 100 point safety check, if you couldn’t take the tires off?”...
Again, very disappointed in easyauto in Brisbane.
Bought the car 5 months ago and was concerned as I have not received a letter in the mail for when I need to renew my registration.
Looked online on Department Of Transport as it will expire next month and yes the car is registered but not in my name, still in their name!!!
Looked at all of my paperwork that I have and saw that the registration number on my paperwork is the WRONG registration number, meaning it is 100% not in my name.
Have had so many issues with this dealership and I am so disg...
Terrible customer service
Worst customer service I have ever come across
Bought a car from easyauto123 Brooklyn in August 2019, I was told to put down a $1000 deposit before seeing the car (which i was seeing in roughly 2-3 hours)
Once I had test driven the vehicle I decided I would purchase it, as I was signing documents I was informed about the mechanical protection plan which was a warranty for the car. I was told that I didn’t have to agree to the warranty straight away and it could be added to the contract and it wouldn’t change anything (I would just hav...
Never would I buy from them
I brought a car from them took it to the mechanic and they was so many issues the car wasn't even road worthy. It was for my 18 year old sold. 12 days in turbo blow been in the mechanics for two weeks getting parts I rang and emailed them no help
- Verified customer
Also bad experience at Hendra!
We spotted this nice looking car online and decided to book a test drive. We conversed though email and texted and booked a time. This is where things went pair shapped! After driving from near Beenleigh for nealy an hour, we arrived at Hendra and after meeting our sales girl, we were immediately told that the car had been sold, however similar one is available! No appologies, no sorry, only disinterested staff! When asked to test drive another vehicle, I was told that if I wasn't going to buy the vehicle then it would be pointless! Seriously, management! Work on your customer service!
Stay away with that dealer,
Im Melbourne and have purchase a 12 seats Mercedes bus form this dealer with 37,000km that they advertised, Due to im too far away, can not go to inspect the bus, i did ask them about condition of the bus, Seller name Kevin promise to me that the bus is near new, only done 37,000km, I trust them as a dealer and decide to buy it. When the bus delivery to me, it is very old car with all rust, dirty and smelly inside the bus, you can not find any vehicle with 37,000km in that poor condition.
I have try to call them, send them an email to tell them about the bus but they never pickup my phone and never respond to my email.
WORST EXPERIENCE EVER.
Where to begin... I am absolutely disgusted with the customer service that I received at the Canningvale store when I purchased my car!! They were well with communication until they got my payment for the car after that nothing. I purchased my car late January- car was not cleaned, buffed, serviced, and had no rego when I went to view the car, I got told if I put a ‘deposit on the car it would be made a priority, which it most certainly wasn’t. After viewing and putting a deposit on the car I had to wait an extra 7-10 days for all of the above ...listed to be organised (after numerous amounts of calls to the store on an estimated ready date). FINALLY the day has come I got to pick up my new car and it all went down hill , their was a MASSIVE scratch above the drivers door that wasn’t there when I test drove my car 2 days previous to picking it up. The manager had agreed to send my car off site to be re-buffed and to fix the scratch free of charge- which was totally fine. I was told it would be 1-2 weeks max, and it wasn’t! I had dropped my car off after work and finally received it today 3 weeks later. There was no communication what so ever in regards to my car, after a week and a half I followed up when the car would be ready and they said by Friday afternoon it should be ‘ready’ but they couldn’t ‘guarantee’ it being ready by then without them having it in the garage. So on Friday I call to see what time I can pickup my car and the manager said to me he would give me a call in 5-10 minutes he was just going to follow it up- once again no problem and then it became 2 hours later.. still no call from him, so I decide to call again only yet to be told the painter who has my car his phone was ‘switched off’ so yet again I wouldn’t have my car till Tuesday. By this point I was beyond annoyed and mad and also frustrated at the poor customer service and communication that I received. I called this morning to follow up on my car to say I want the car if it is ready or not BUT they did not answer my calls. So my mum called they answered, and she told them she was going to report them to consumer protection because this is beyond a joke now. Within 5 minutes of her call they called me to say ‘my car will be dropped off by 2pm to canningvale today’ and they will give me a call when they received the car, it was 3pm I was yet to receive a call.. I ONCE again follow it up with them and the manager yet again said to me the painter is ‘running late’ and he just spoke to them the car should be at the garage in 5-10-15 minutes, 40 minutes later I received a call saying my car has arrived and is ready to be picked up. My dad went to go pick up the car for me and once he had got home he noticed that the painters who had painted my car GOT PAINT ON MY DRIVERS SEAT. I’m will NEVER be going through this place ever again. I received a hire car from them which I had to sign a contract that said if I crash the car it was $5000.00 AUD excess. (So I basically didn’t have a car for 3 weeks as I didn’t have a spare $5000.00 if I got into an accident) *photos provided of paint in my car* The first night I had my car I also realised the brakes were ‘squeaking’. Don’t bother wasting your time going to this place it’s a utter joke.
Terrible Service - Hendra
Phoned ahead to check the car we wanted to look at was still available. We were assured it was and would be ready for us to look at when we arrived. After some stuffing about and lots of excuses, we were told the car had been sold however another similar one had just arrived. After waiting around another 20 minutes or so , with no update....we left (having driven in from west of Brisbane). On the plus side, a couple of sales staff did notice us and as if we were being attended to. The rest of the experience was appallingly bad!
Stay away from this auto dealer Sven Hills. Terrible service, the dealership makes you feel like they are doing you a favour by selling you a car. The VF series 2 Commodore SS I looked at was in absolutely terrible condition. Brakes were literally metal on metal and the steering column would have needed to be replaced. Bad customer service. Stay away folks!
- Verified customer
Lowest quality of service, they won't standby their word once the payment is collected.
I bought a car & they agreed to do a spot damage on the rear bumper before delivery. Once the payment was fully settled they just hand painted the damage & left the car for collection which was costing me 72K!!
It's a shame on AHG Group to have this business under them.
unscrupulous and poor customer service after sale of product
DON'T GO THERE .
Absolutely abhorrent! EASYAUTO123 Canning Vale- The manager should not have that title He is arrogant and showing very poor customer service.Go thoroughly into insurance cover they offer.
Not happy at all
I purchased my car from easyauto123 canning vale.
Before i purchased it i told them to replace the front windscreen as it had 3 spider cracks in it. They told me it had to go over the pits as the rego had run out. The windscreen was not replaced. so i had my DOT inspector check the car over. I was told the windscreen had several chips aswell as the 3 spider chips with 1 over 16mm diameter and should have been replaced aswell as the light bar should have a separate switch from the high beam and the rear view camera should be working these are a...
unscrupulous auto shop! Absolutely unscrupulous
Do not go to this auto shop . They are a unscrupulous retail ! I paid comprehensive service . They did not follow the item list of service they advertised to check my car . My car aircon heating does not work over two years ... and I had checked aircon by a auto aircon technician before came to this easyauto123 and technician comment my aircon has heating issue .but they said my a/c nothing wrong ! They never check at all . I argue with it .then They just add in checking result list this a/c issue by a receiption lady in front of me! Unbelievable !
Terrible service terrible incompetent staff no communication . The worst car dealer I have dealt with dont use them you will regret it. I ended up pulling out of a deal and going elswhere. Rude staff,make you feel like there doing you a favour getting a car from them.
- Verified customer
Honesty is the most important thing, but you don't have.
Bought a car in Bne store with 2 keys, but one didn't work. Unfortunately I did not know before I paid. They tried to change battery but failed. Apparently this was technician‘s negligence, but they tried to explain this was not their fault, this dead key was like a complimentary(Come on! this is 2019 who will buy a car with only one key).No idea why they thought this key needed to be reprogrammed. They said they would arrange locksmith to do it, but I live in another city so I suggested that I found a car's manufacturer store in my city and go...t my key reprogrammed then sent them invoice. They said they would arrange it in my city and told me when and where the next week (staff asked his manager and replied me). After drove back, sent message to staff to push this as soon as possible because I needed back to work the following week and had a day-off in advance. BUT THEIR REPLY WAS NO, I SHOULD PAID EVERYTHING BY MYSELF AND THIS IS NOT THEIR FAULT. Beautiful JOB! 100% Ture. Forgive my bad English.
Horrible Staff - AVOID!
Repeatedly asked to be left alone to browse, staff just got more in your face getting rude and aggressive and wouldn't leave. Then called us rude for walking away! Lost a sale today from their horrible behavior.
My car I got a car from 123 and it had a broken drivers seats breaks window wipers was a death trap
Car seat broken breaks not good service not happy no one called me back and it been a year and still fighting with yous all I want is my money back or fix the car
Lie about the vehicles they sell!! Arrogant manager . Don’t want to help you after they receive your money..
Took the car back to their service dept twice in a week,Sold me a car with the wrong battery even tho manager agreed to replace with a suitable battery before purchasing. Recently Found out car was listed for a couple of outstanding recalls with Mazda Australia even after they have ticked off no outstanding recalls on the servicing book. Today I rang up DOT and they only received transfer papers today and vehicle was purchased back on 12/12/19. Avoid EasyAuto 123 Canningvale. On a positive note the Edgewater branch were a lot more helpful the guys from the service and the manager there was a lot more helpful when it came to replacing the battery. I’m getting the vehicle checked over by another mechanic. Can’t trust this company..
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
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