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After many months of saving, 9 days ago my son purchased his first car, a Mitsubishi Triton 4x4 and is still waiting to take delivery. He has been told he will probably have to wait until Tuesday or Wednesday next week before he gets it without a reason why. Why does he have to wait 2weeks to take possession of a 2nd hand car?
Why do they need the car so long? What is happening to the car?
We were very happy with the sales staff but once he walked out the door after signing on the bottom line it has been nothing but poor to no response. Their website does not even provide ways to contact them other than by phone. Answered calls result in being told that they will call you back, which does not happen.
Very, very disappointing.
tell you one thing by the business manager himself and get another, then they wont do anything about it once you call them out on it. dont. buy. a. car. from. them.
Bought a car with finance arranged by Easy Auto 123 Nudgee Rd Brisbane. A month later realised no payment had gone out of our account for the loan. Asked about this and for our deposit to be paid back. 2 weeks later had a call to tell us the whole team we had been dealing with had been sacked due to "not doing the right thing for the customers" and our finance had not been arranged but we could have our deposit back and have other finance arranged. No thanks.... After all this we couldn't trust the company. We sought legal advise and decided to take the car back. This was not a great introduction to Brisbane for us.
Very disappointed with the service...
I have bought my car from there is easy to buy and paid paperwork all done very quick and fast. After the sale care, I have some issue with the car the engine light come on. When back to check they reset it after driving again for a few days the engine light comes back on. So I ring them asked me to bring the car back and check.
When for the check they said they need to order some parts to change. so I took the car back want to wait for the spare parts to change I ring them many times and check every time I ring some time got cut from transfe...r the line from the sale side to the service side. I manage to get the call over I spoke to few people in the service side EVERY TIME SAID THEY WILL CALL ME BACK ABOUT IT. BUT SINCE NO ONE HAVE TO CALL ME BACK ABOUT IT. have waited NEARLY 3 weeks for it but still nth get done. Very disappointed with the service...
Waste of time for nothing.
After enquiring about a car we were booked in for an inspection. An hour and half before inspection Phil from easyauto 123 called to confirm we would like to come see the car after we informed him we already were and would be there at 11 he replied perfect we will see you soon. I even made a comment that I hope ur not calling to tell us the car is sold.. “ no no not at all we will see u soon” was the reply. After then travelling the hour and a half to Brisbane to see the car we are then informed that the car in fact was sold Earlier that mornin...g and Phil informed us that they have no system in place to stop this from happening and in fact it happened more then 3 times in the previous week to other customers. Absolute joke of a place and a waste of time. Not going to lie feel a lot better after seeing all the horrible reviews maybe we got lucky
Useless mechanics covering up there dodgy workmanship
Broken antenna turns into a motor issue. firstly they forgot to take the old antenna out which has caused water to get in and damage the motor.
Now are saying no there wasn’t any old antenna in there and you’ll need to pay for a new motor.
3 hours to cover up there tracks and blame the motor not there dodgy workmanship.
DO NOT BUY HERE
SHOCKING customer service, it's been over 7 weeks since we made a deposit and have not received any money back, basically tried to force my partner to take the car and made my partner feel awful when he decided not too. Absolutely appalling! No communication!
Don't buy here
You walk in and all is well they tell you how its better to have all these extra's added to your car to get a loan then you show them the car you got 13 months ago from them for $14000 and is in better condition than when you got it you would expect to loose a little money on the trade in but loosing$12000 in 13 months is way to much only offered $2000 for my car and I am a return customer,any way was $1000 short of the change over but they wouldn't take of the extra's or try and help in any way in the end I didn't go through with the deal and ...its been 2 months and I still don't have my deposit back lots of excuses why but have not returned it i wouldn't recommend them to anyone the old saying buyer beware and buyer beware of these rogues Ian Wilson
Terrible Company, almost force you to provide positive reviews...
Terrible Company, almost force you to provide positive reviews...
Been almost two years now since i bought a car from them, after going through Fair trading to dispute an issue after picking up the car i eventually just gave up and moved on with my life.
Now after looking for a new car they came up on my searches again, wanted to write down my experience.
Back in October 2017 I went there to test drive a Toyota Camry 2015 Hybrid, the advertised vehicle had no damage on the advertisement.
At the test drive i looked over it thoroughly and noticed no noticeable damage, also car's service history was OK but not perfect, however lots of negotiation on prices for trade in got me to a point i was happy to proceed.
Absolutely disgusting! I beg you do not buy from them
After having been referred to them by a friend, I thought that it was to good to be true. Sadly it was.
After purchasing a renault kangoo for a good price, I was over the moon. Test drive went well, racv test went well, so I decide to buy. That’s where the fun stopped.
After not taking out there “warranty” as It seemed as everything had passed the test, I then drive the car home. I noticed on the way, that as I was going down hill, the car dropped a gear. As I thought this may have just been hill assist, I left it.
1 week later I started to ...
I rung about a car and made a time to and view, I got there test drove the vehicle and said I was interested, the sales guy said he would put a hold on it. I then test drove a second car as I was interested in purchasing both. Got back to be told the car I put on hold had been sold to a guy who turned up while I was our driving the second car. He apparently looked at it on sat. Never told their was another interested party. Waste of time and I feel they were not honest.. bought nothing from them....
Zero customer service
I recently purchased a motor vehicle from this dealer and the customer service was absolutely zero. The car was handed to me covered in dust both inside and outside I had to stop at service station to purchase wipes to dust it off inside. The self diagnostic displayed error from low pressure to issues with active radar. The battery in the key was also flat, despite being told the car had undergone 150 point check/test. When I pointed these issues no one really seemed to care. It might have been a second hand car, but I still spent $40K so customer service would have expected. I should not have to purchase a car and drive it somewhere else at my cost to get it cleaned.
Rude, unprofessional salesman at reception
Called at Seven Hills Easyauto123 to see a car I saw online. As car had lots of paint chips and scratches I asked if prices were negotiable.
Salesman abruptly says 'No, our prices are the lowest'.
If I am spending $20K I expect car with no paint damage.
Salesman bluntly says 'it is a 3yo car - what do you expect!'
I advised him there was no need to be rude as after all he was supposed to be a salesman - a very frustrated one no doubt!
I contacted easyauto123 After finding our specified car online.
- the initial contact to be brief but helpful
- on inspection my wife liked the car and we test drove.
- as we left we were told that a lady (who I watched talking with the idle salesman as if she were a wife or girlfriend) wanted to test drive after us and wanted to pay a deposit so we couldn't buy the car from underneath her.
- I found the sales person could not answer any of my questions - logbook, servicing, cars origin, price??,
- some of the electronic featu...
DON'T GO THERE
Absolutely abhorrent! EA123 CannigVale-They lie and cover-up their filthy lies. Joe the manager, should not have that title.
I have NEVER experienced such a group of pathtic, cowardly, immature men/boys, in my life.
Plenty of car yards out there, do not buy from there's guys.
Cant folow through!
They offer $45 for a good review after servicing, who would be honest after that!
Thats what they said if you sevice with them! What does that say! Canning vale WA!
Avoid like the plague
No loyalty, honesty or customer care at all. Will say anything to get you to hand over the money then zero customer service once they have made a sale. Brooklyn is a very “cliquey” store. Salesmen were more like immature boys with large egos. Had salesmen making rude remarks about other customers right in front of us, numerous times! Horrible experience. Doesn’t matter how many good reviews there are, listen to the bad ones!
What a waste of time!
Looking for my son's first car I phoned easyauto123 Brooklyn VIC to see if a car we were interested in was still available. The receptionist was not very friendly and stated we needed to make an appointment so salesperson and car available for us to inspect. We made appointment for the next day, we had to drive from country Victoria. On arrival the salesman we were supposed to see was not available (but another salesman volunteered to show us the car) which was then found to have a flat battery and no registration so we could not take the car f...or a test drive. Salesman tried to be helpful and did jump start the car so we could hear the engine and work the electricals of car, but how can you consider buying a car when you can't drive it to check for any issues. As we had driven over 2hrs I was not impressed as I had wasted my time totally, you would think if you had an appointment the salesperson would be ready to see you and that the car would be in a driveable condition.
They hide behind ridiculous clauses
We bought a small 4x4 from the Joondalup warehouse, test drive went fine we were directed around 50-70km/hr roads. We live over 2 hours away and on the drive home it drove like a real bucket, barely making it to highway speeds with rattles and clunks. Requested to return the car with the “48 hour money back guarantee” but were denied due to the clause of no refund if the car has travelled over 100km, which is absolutely ridiculous. We will never purchase through this company again and will advise all our colleagues and friends to steer very clear.
Unprofessional and rude conduct to a potential customer
I booked for an appraisal with my car on a Saturday morning. I rang the day before to confirm only to be told by an extremely rude manager at Hendra easyauto123 to “find another place”. One staff said they don’t do appraisal on saturdays but why took the booking over the phone (Daniel) who assured me that Luke Hall will be there? The staff’s attitude at Hendra is just appalling, uncaring and unprofessional!
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
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