Salespeople treat customers badly. I was surprised by the tone and behaviour of the guy who reluctantly showed me the car I was after. And more to my surprise, car had dents, and other defects which were not mentioned in the ad. When I asked if there are any other issues, the guy just said 'no idea'!!!

The customer service is seriously rude.

I'm not one to post negative reviews usually, but I'm taking the time to write this review to educate others based on my recent experience with Easyauto123 in Brooklyn. I had recently purchased a 2010 Mazda 2 for my wife which was supposedly one of their "quality verified vehicles" ( take that title with a big pinch of salt) . Immediately upon taking custody of the car we noticed how poor and substandard the cleaning job was and this was a sign of things to come.

1) From cobwebs around door mirrors and in the engine bay, to stains on the roof ...

Brought my Nav 4x4 1st loan 1st dealership In Joondalup 6 weeks ago iit went cactus drove a country mile to get there from Forrestfield to Edgewater. Took possession and the finance chick kymberly was the person who took me to my vehicle. 1.Its 8pm fuel light on so no fuel to get me home.
2. Get home to see that inside canopy not detailed spider webs all across roof leaves all through. 3. Drivers door doesnt close properly.
4. Asked to have dent in tailgate fixed only partically pulled out.
5.Drivers door lock jams.
6.Now having to replace co...

After confirming with a staff member previously that the above vehicle would be ready and available, we arrived to find that this was not the case. This was annoying as we had made a long journey to collect the vehicle, and in fact were told that the vehicle might not even be ready by the end of the day. However, to everyone's credit at the Brooklyn dealership, the `loose items' were attended to and we were on our way only some 30 minutes after we had anticipated. The `hiccup' had been caused but a seemingly communication break down, which happens everywhere from time to time. We are in no way critical of the friendly staff.

We bought a car from the Brooklyn office in Victoria. After choosing a car it took the staff 2.5 hours to sort the car and paperwork. Lots of staff but none of them doing anything. 6 months after the purchase we booked in for our free service. The booking manager was useless and didn't send us any details or confirm the booking. After re-booking us in a month later...he told us the wrong time and never answered his phone or emails. Unapologetic and unhelpful staff!

sold me HONDA CRV with gear box problem now been told to pay the hole gear box replaced will cost $$$

I had a very poor experience with my purchase of a Toyota Prado at the Easyauto123 Joondalup (WA) store.

Salesperson (Jackson):
Dishonest to the condition of the car I purchased by promising me many times there were no mechanical conditions required attention without verification. Moreover, he was impatient and complained I was wasting his time when I made further questions about the car and wanted to do more inspection on it.

Finance team (Kymberly):
I believe their main role has been changed to selling warranty products. I was not advised p...

Enquired about vehicle Friday morning arrangements made to view Friday afternoon upon arrival was informed vehicle was at 'paintshop' an will be back next week - no phone call to save me a trip-
Monday receive call car is sold good job I didn't wait an purchased a car from a reputable company that didn't waste my time
I would not even recommend these guys to sell milk

I put down a $500 deposit on a car and had an appointment setup for a test drive and finance then a few hours later they send me an email saying they are putting the car back up for sale because other people are interested. So i have contacted them over the past weeks to ask about their refund and have had no response. as soon as they get any amount of money they just go silent.

Please stay away! If you end up buying a car from here triple check the car first that you are planning to buy. I recently brought a car from here. Once I paid the deposit they told me I could pick up the car in a few days during which they would get the mechanic to double check everything, making sure it was up to standard. On the same day I picked up the car it was showing a check engine light. I took it back to them the next day to get it fixed and they told me they couldn't look at it for over a week. I ended up getting looked at by my mech...

If you want to overpay in made fees and charges go ahead and purchase a car from Easyauto,
Nothing special about them just typical car salespeople.

I saw and test drove a BMW116i 2012 model done 65000K's from the Hendra yard yesterday and was super keen to buy. I thought the price was a little too high at $18,967 (+$250 "admin fee") and discussed with the salesperson who told me their price is the cheapest anywhere in Australia and they price match. So I checked online to see what was around and at what price because I really wanted this car. Found a 2014 model BMW116i that had done 51000K's on carsales at $18,000 + govt charges. I felt there was something thy could do on the car price...

I tried to buy my daughter a car from the Joondalup store. Absolutely disgusting how we have been treated. The finance girl told me lie after lie during the whole application process. They are very manipulative and deceitful. If I could give them no stars I would.
Save yourself the hassle of dealing with these people and buy elsewhere.

Sold me a car and said was not in accident. Found out through mercedes that it was fixed not safely with glue the headlight. And had a massive bend in my radiator.
Fried headlight from the glued headlight that will cost 3000
Control unit sensors 2100 all from a glued headlight.
And also a bent radiator from a accident.

Bought a car a few months ago from Joondalup, and at the point of contact to view the car, they were so quick to get in contact and arrange viewing. We were happy with the car but there were scratches on it and the salesperson was quick to say he would get it fixed and also give the car a wash because it was quite dirty actually. Yet when we receive the car, nothing was done. Gave him a call and said he would come by to fix it, but it never happened. Please, if you're purchasing a car with EasyAuto ( or better yet just don't), make sure you have all these included in the contract so that they can't muck you around. In short, just best to avoid them.

Please don’t fall into the trap of getting your car from this showroom. They sell vehicles with faults and once they sell it to you, you become a total stranger for them. I bought my first car from them. They say they are fixed price and will never negotiate on the price, I agreed thinking that they don’t compromise on quality. Well anyone will get impressed when their salesman talks to you in a very polite manner. On the third day I took my car for a ride, thankfully without my family, I parked it at the roadside and turn down the ignition. A ...

Great car for a good competitive price however, no trade in, no finance, cash buy ($14500-00) perfect customer. The salesman wouldn’t throw in a set of mats. He’d sell us a set for $100. Take it or leave it attitude, I’ll sell the car to someone else, very arrogant. We liked the car so we went with it however, after sales threw in a set. Which, to be fair, they should of. On collection, his face hit the floor. Would I buy from them again, yes. Only because of the after sales team, not the salesman. ( Golden boy my ....).

I purchased a vehicle 5 months ago at the Canning Vale site while Sam (the sales person) was great the experience afterwards is terrible. I drove the car out and within 5 minutes the check engine light came on I immediately called and they advised me to return to the site where they checked the computer and said it was the O2 sensor which they recalibrated. They advised that should fix the issue however it did not as the light came back on the same day, I called and they advised to bring it back they recalibrated it again and advised they will...

Contacted them nearly 2 weeks ago about a car we were interested in. Never got an answer. And we chased them over the phone on the following day and they never got back to us. Well looks like they have no communication skills at all. They took us for fool...we got one guy answering promising us to send a video of the vehicle, that we never saw (we are not in Brisbane). It was a $30000 car we wanted. We went to private then. Very bad experience with you guys. Won't recommend you at all...

Booked test drive online, and confirmed over text an hour before. Arrived to be told by a rude salesman that the car was taken home by another employee. Wouldn’t recommend.