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easyauto123

easyauto123

2.9 from 215 reviews · View Statistics

Reviews

  • Product Quality
    1.5 (42)
  • Return Claim MadeYes · No (66)
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Not recommend them at all but elsewhere

published

I bought a falcon ute they said the car comes with full service history but when I paid the money and collect the car there was no manual and log book in the car when I called them back and asked them for the log book they said it doesn’t have a log book and we didn’t said it comes with full service history and return cailm policy is not fair at all they won’t give you the deposit back

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Sharon

SharonPerth, WA

Bad After Sales Support

published

Very bad after sales support ... as long as they got their sale they don’t care anymore. Multiple emails sent with no reply

Product Quality
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Return Claim MadeNo
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Jun S.

Jun S.Greater Melbourne (Inner), VIC

Forgot the transfer, forgot the rego

published

In Melbourne, they gave me a paper said it’s your rego when we handed over the car, after I back the home, I found that paper is not my rego it’s other car’s RWC.......
Second morning, I rushed to their office, everything is clear now, they didn’t transfer the car to my name and rego as well.........no apologies, I just wondered if I was caught by police because of this, what would happen

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Shan

ShanSydney, NSW

Unacceptable customer service

published

Salespeople treat customers badly. I was surprised by the tone and behaviour of the guy who reluctantly showed me the car I was after. And more to my surprise, car had dents, and other defects which were not mentioned in the ad. When I asked if there are any other issues, the guy just said 'no idea'!!!

The customer service is seriously rude.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Sidharth M.

Sidharth M.Greater Melbourne (Metropolitan), VIC

  • Verified

Abhorrent Customer Service

published
Incentivised ReviewNo
Return Claim MadeNo
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Mark26

Mark26Perth, WA

Worst expeirence

published
Product Quality
Incentivised ReviewNo
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Sandra

Sandra

  • 2 reviews
  • 1 like

Collection of Subaru Forester

published

After confirming with a staff member previously that the above vehicle would be ready and available, we arrived to find that this was not the case. This was annoying as we had made a long journey to collect the vehicle, and in fact were told that the vehicle might not even be ready by the end of the day. However, to everyone's credit at the Brooklyn dealership, the `loose items' were attended to and we were on our way only some 30 minutes after we had anticipated. The `hiccup' had been caused but a seemingly communication break down, which happens everywhere from time to time. We are in no way critical of the friendly staff.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Lok

LokPerth, WA

Don't buy cars from them or you will regret

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Susan C.

Susan C.Perth, WA

Useless

published

Enquired about vehicle Friday morning arrangements made to view Friday afternoon upon arrival was informed vehicle was at 'paintshop' an will be back next week - no phone call to save me a trip-
Monday receive call car is sold good job I didn't wait an purchased a car from a reputable company that didn't waste my time
I would not even recommend these guys to sell milk

Incentivised ReviewNo
Return Claim MadeNo
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Fast reselling, No response on refund

published

I put down a $500 deposit on a car and had an appointment setup for a test drive and finance then a few hours later they send me an email saying they are putting the car back up for sale because other people are interested. So i have contacted them over the past weeks to ask about their refund and have had no response. as soon as they get any amount of money they just go silent.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Stay Away!

published
Incentivised ReviewNo
Return Claim MadeNo
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justin w.

justin w.Perth, WA

  • 2 reviews
  • 1 like

Car Finance Rip Off

published

If you want to overpay in made fees and charges go ahead and purchase a car from Easyauto,
Nothing special about them just typical car salespeople.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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TheChandras

TheChandras

  • 2 reviews
  • 1 like

Price match claim is not true

published
Product Quality
Incentivised ReviewNo
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Manipulative and Deceitful

published

I tried to buy my daughter a car from the Joondalup store. Absolutely disgusting how we have been treated. The finance girl told me lie after lie during the whole application process. They are very manipulative and deceitful. If I could give them no stars I would.
Save yourself the hassle of dealing with these people and buy elsewhere.

Incentivised ReviewNo
Return Claim MadeNo
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tan

tanPerth, WA

Break promises

published

Bought a car a few months ago from Joondalup, and at the point of contact to view the car, they were so quick to get in contact and arrange viewing. We were happy with the car but there were scratches on it and the salesperson was quick to say he would get it fixed and also give the car a wash because it was quite dirty actually. Yet when we receive the car, nothing was done. Gave him a call and said he would come by to fix it, but it never happened. Please, if you're purchasing a car with EasyAuto ( or better yet just don't), make sure you have all these included in the contract so that they can't muck you around. In short, just best to avoid them.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Rajeev

RajeevSydney, NSW

"Terrible" is the only one word that can explain easyauto123

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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elliesfather

elliesfatherPerth, WA

Excellent car, arrogant salesman, great after sales team.

published

Great car for a good competitive price however, no trade in, no finance, cash buy ($14500-00) perfect customer. The salesman wouldn’t throw in a set of mats. He’d sell us a set for $100. Take it or leave it attitude, I’ll sell the car to someone else, very arrogant. We liked the car so we went with it however, after sales threw in a set. Which, to be fair, they should of. On collection, his face hit the floor. Would I buy from them again, yes. Only because of the after sales team, not the salesman. ( Golden boy my ....).

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Tracey

TraceyPerth, WA

Poor Communication skills

published
Incentivised ReviewNo
Return Claim MadeNo
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Sam

SamNorth Queensland, QLD

No communication skills and poor care

published

Contacted them nearly 2 weeks ago about a car we were interested in. Never got an answer. And we chased them over the phone on the following day and they never got back to us. Well looks like they have no communication skills at all. They took us for fool...we got one guy answering promising us to send a video of the vehicle, that we never saw (we are not in Brisbane). It was a $30000 car we wanted. We went to private then. Very bad experience with you guys. Won't recommend you at all...

Incentivised ReviewNo
Return Claim MadeNo
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Alex

AlexPerth, WA

Appalling service, waste of time

published

Booked test drive online, and confirmed over text an hour before. Arrived to be told by a rude salesman that the car was taken home by another employee. Wouldn’t recommend.

Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

James W.

James W.asked

Can you pay in cash for cars?

2 answers
wingnut
wingnut

you can pay cash for any car anywhere, easy auto123 will push you to get finance thru them because thats how they make money from the commissions. They dont get the commission if you pay by cash... suggest you buy a car from somewhere else

James W.
James W.

Cheers

Goldie

Goldieasked

I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.

1 answer
S Bloomer
S Bloomer

Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.

Tony

Tonyasked

What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)

No answers
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