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Bought a car a few months ago from Joondalup, and at the point of contact to view the car, they were so quick to get in contact and arrange viewing. We were happy with the car but there were scratches on it and the salesperson was quick to say he would get it fixed and also give the car a wash because it was quite dirty actually. Yet when we receive the car, nothing was done. Gave him a call and said he would come by to fix it, but it never happened. Please, if you're purchasing a car with EasyAuto ( or better yet just don't), make sure you have all these included in the contract so that they can't muck you around. In short, just best to avoid them.
"Terrible" is the only one word that can explain easyauto123
Please don’t fall into the trap of getting your car from this showroom. They sell vehicles with faults and once they sell it to you, you become a total stranger for them. I bought my first car from them. They say they are fixed price and will never negotiate on the price, I agreed thinking that they don’t compromise on quality. Well anyone will get impressed when their salesman talks to you in a very polite manner. On the third day I took my car for a ride, thankfully without my family, I parked it at the roadside and turn down the ignition. A ...moment later the engine refused to turn on. Yes, the ignition stopped working. Well a surprise this car is 2019 model, can you believe it. I immediately called the office staff, which they don’t bother and suggested me call roadside assistance. One good thing, this guy at least gave me the number of road-side assistance guy. After checkup the technician spotted problem with my battery and had a smirk on hiss face and said is this really 2019. I called the office staff again and they suggested me to come to the showroom and get the battery replaced. The roadside technician jump started my 2019 SUV and I reached the showroom. After reaching the showroom I explained the problem again and they agreed to replace the battery. After the replacement I asked them the Warranty card of the battery, which again I didn’t not get. Now also I don’t know which inferior class of battery they have fixed into my car. After repeatedly asked they lied again and sent me the Invoice rather than a Warranty card. For me I must give my car for full servicing with authorised dealer as I am pretty sure they have not even changed the engine oil from a very long time. They don’t value their customers and they just look for money. Money reminds me adding one more line to this review is, till I didn’t not pay the money, they repeatedly called and asked me transfer. FYI : I cleared they full amount in bank cheque in one shot within the 3rd of booking the car. I am not against of asking for payment since I am also getting a car in re-turn. What I am concerned they spare time for you and call when it is inclined towards there interest but NOT the customers interest. Please stay away from them. Suggestions to easyauto123 : Please value people, it will take you a long way in your business.
Excellent car, arrogant salesman, great after sales team.
Great car for a good competitive price however, no trade in, no finance, cash buy ($14500-00) perfect customer. The salesman wouldn’t throw in a set of mats. He’d sell us a set for $100. Take it or leave it attitude, I’ll sell the car to someone else, very arrogant. We liked the car so we went with it however, after sales threw in a set. Which, to be fair, they should of. On collection, his face hit the floor. Would I buy from them again, yes. Only because of the after sales team, not the salesman. ( Golden boy my ....).
Poor Communication skills
I purchased a vehicle 5 months ago at the Canning Vale site while Sam (the sales person) was great the experience afterwards is terrible. I drove the car out and within 5 minutes the check engine light came on I immediately called and they advised me to return to the site where they checked the computer and said it was the O2 sensor which they recalibrated. They advised that should fix the issue however it did not as the light came back on the same day, I called and they advised to bring it back they recalibrated it again and advised they will...order a new sensor in. During this time the car wouldn't start, the horn turned itself on and stayed on, there was a noise from the air con fan when it wasn't even turned on and the coolant bottle had eroded. I took the car back in and at this time was given a loan car (still no O2 sensor (apparently delayed in transit). I had called several times over the next 4 weeks with either getting a recorded message, being cut off or told I'll get a call back I physically had to go in as was getting no answer and wanted an update. Finally got the car back after 4 weeks and the light came back on within a day so called again and advised to take the car back in where I got another loan car this time for 6 weeks with no communication from them yet I called every 2nd week for an update which they advised it was off site at an auto electrician finally got my car back to say a catalytic converter changed saying it should be right however within a few hours the light came back on. I was told to drive it for a few days because of the changes and it may come on and off but it stayed on, I took it back again where they had it for 2 weeks once again no communication on there end finally got it back and within a few hours the light was back on. I called they asked me to fill up with premium fuel (which I did) and that did not the change the result, they asked me to disconnect the battery which I took it in to them to do and was within a day light back on, the car is currently with them now and we wait to see but getting frustrated with their lack of communication
No communication skills and poor care
Contacted them nearly 2 weeks ago about a car we were interested in. Never got an answer. And we chased them over the phone on the following day and they never got back to us. Well looks like they have no communication skills at all. They took us for fool...we got one guy answering promising us to send a video of the vehicle, that we never saw (we are not in Brisbane). It was a $30000 car we wanted. We went to private then. Very bad experience with you guys. Won't recommend you at all...
Appalling service, waste of time
Booked test drive online, and confirmed over text an hour before. Arrived to be told by a rude salesman that the car was taken home by another employee. Wouldn’t recommend.
Hello, My name is Worrell William. I bought a Holden Equinox CU57YL on last Saturday from seven hills and I discovered a paint defect on the roof after reaching back home in Canberra. I took photos and send it to Sam the salesman and he offered me a touch up on the roof if I bring the vehicle back to Sydney on a Wednesday. Now have been trying to contact Sam to arrange a day to come for the touch up but Sam is on holidays and asked me to contact the office number which keeps on ringing and no one answers. Can someone please contact me on 0451309815 so that a time can be arranged for the roof touch up. Please note I will have to drive from Canberra. Hope someone will call me tomorrow during the day. Thank you.
After 3 phone calls and 2 online Enquires Had to call once again only to be told they’d call me straight back. Over an hour later they called back to offer me $3k under the other quotes that I received for the sale of my Mazda 3. Total joke when they state “best Possible price”. I’d avoid this business at all costs
A great experience only to be let down
We dealt with Rob In canningvale who was absolutely amazing 5 stars for him, We told him what we were looking for, what our budget was and within half an hour my partners daughter had found her dream car and was signing for it. Everything was going great, then when we went to pay Cash, sitting with Ashleigh in finance she asked if my partners daughter wanted finance and we said no, if we wanted extras, we politely said we had a budget, the car was perfect and we were ready to pay, But she went on and on about finance, again and again we said no..., even I felt she was getting ruder, I had to take a call and when I was out of the room she started on my partners daughter who is just a young girl about how she should get finance and how it would be better for her, then when I came back in the room she suddenly stopped, and until I had paid she was rude and spoke to us in a disgusting way like we were in the wrong for paying cash. Yes they are there to up sell but this went beyond this, she tried to bully a young girl into something she didn’t want to do. Everyone after this was polite, and made the experience of buying a first car exciting and now a young girl is super happy with her purchase!!!
I went to the Hendra car yard. Staff were very busy, lots of waiting. I sold my car and purchased a car there. I am still chasing them for the money for my car, that they have had for over 3 weeks. Constantly being told someone will sort this out and call me back. Would not recommend to anyone. Very poor customer service.
Worst managerial ever
Went to easyauto123 joondalup and deal with staff member which couldnt clarify my enquiries so he passed over manager. He was very rude Rather than finding the solution or clarifying the customers enquiries, the manager started arguing with me for no reason. Didnt expect that from management level. Not happy with team and wont recommed anyone anymore
We drove over an hour to look at a vehicle they had advertised. They had listed it incorrectly and it was not the model advertised. We had to politely stand and wait while the salesman’s Erol finished his long personal call to point this out. Waste of time coming here don’t bother.
Lazy & Can't Be Bothered!
I made TWO enquiries via carsales.com to purchase a car from this company, and ABSOLUTELY nobody called me back to discuss my initial enquiry. I tried to call and just a constant recorded message informing me they were busy with other customers! I recieved on two occasions a message from "Lizzy" saying a team member would contact me.......Well business must be good, because they didn't bother!
Oh, and now I can't be bothered with them either, and after reading reviews on this site and others- they did me a favor not contacting me, I can just ...imagine if I had purchased a car from this company and I tried to make a warranty claim what their response would be???? Absolutely not worth the hassle.......Plenty of other reputable dealers out there to buy from!
I went to canning ville to check out a car and was treated poorly. Non-professional attitude towards their customer. Asked me to ensure that I will buy the car or else the sales person cant get the key for us to have a look. Firstly I felt awkward and then immediately my desire to make any purchase from them died. The sales person was getting frustrated to answer any question we had. Overall, It was a very bad experience.
In the end, I decided to go to Toyota dealership. Amazing experience, Professional attitude, Felt valued although it was a few bucks more but I am happy that I purchased my new car from them.
Does not deserve even one star
They can somehow issue you with a safety certificate even when the car has a recall on it. And even though engine light came on literally 5 mins out of their warehouse was told there was no point bringing it in as it was not their problem to fix. 3 month warranty??? I call crap. And the service man laughed at me because I was upset that things were going wrong after less than 24 hours. NEVER recommend this place. Go elsewhere.
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
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