Reviewer Photos & Videos
Collection of Subaru Forester
After confirming with a staff member previously that the above vehicle would be ready and available, we arrived to find that this was not the case. This was annoying as we had made a long journey to collect the vehicle, and in fact were told that the vehicle might not even be ready by the end of the day. However, to everyone's credit at the Brooklyn dealership, the `loose items' were attended to and we were on our way only some 30 minutes after we had anticipated. The `hiccup' had been caused but a seemingly communication break down, which happens everywhere from time to time. We are in no way critical of the friendly staff.
Asked me for a holding deposit and i said know. After sitting with the financial officer she told me had a default. She said i would need to pay something down to get tjis approval approved. I was not happy with this approach and and paid $100 down because felt guilty of the default which was not my fault but son lost his job due to Covid -19.
Recently Purchase a Holden Trax from 123 Brooklyn Salesperson Sonny and Business Manager Alistair A1
Our experience with them was that of professionalism and a supportive approach. The follow-up they provided was great and we recommended everyone who is looking for a used car to give them a go.
Learn from me how to waste money
I got the car yesterday evening (24/12/20) they just wiped the car but not professionally cleaned as they told me over the phone, they said no accident history but most of the car panels are repainted some of the things are broken, it also start showing the seat belt sign on the screen, according to them they done the service you can check the photo and even my mechanic said from long time this car is required major service the engine is also making noise (haven’t drive the diesel car before I thought its normal for the Diesel engine).
Poor communication, poor service, sells unroadworthy vehicles
I purchased a car On 18th April (nearly 5 months ago), upon driving it home I was immediately aware of a strong pull to the left and a loud noise from the FL wheel, amd the window tint I paid extra for was full of dirt/bubbles. sent it back to have it corrected, only to have the same issue occur, sent back again, tint was also redone, and again it was faulty.
Upon return after a couple weeks the car I discovers a violent vibration at 80km which was getting worse. Sent it back and was told I’ve bent the steering rack and must of hit something a...nd they tried to charge me repair. The car had not left the garage, this was untrue. The car was sold to me without the standard spare mag, It was obvious the previous owner had hit something and a dodgy repair job had been done and the smashed mag replaced with the new and the mechanical side not fixed. I also had my independent mechanic confirm this. Had to threaten further action if it wasn’t resolved for good, they then Complied and were supposed to also fix the window tint, they returned the car to me with the steering issue repaired but didn’t touch the tint. Calls service staff say they will follow up/call back and never do and I’m still chasing them 5 months later. Wheel alignments/spare tyres are mandatory roadworthy items, car was sold to me unroadworthy.
Excellent car, arrogant salesman, great after sales team.
Great car for a good competitive price however, no trade in, no finance, cash buy ($14500-00) perfect customer. The salesman wouldn’t throw in a set of mats. He’d sell us a set for $100. Take it or leave it attitude, I’ll sell the car to someone else, very arrogant. We liked the car so we went with it however, after sales threw in a set. Which, to be fair, they should of. On collection, his face hit the floor. Would I buy from them again, yes. Only because of the after sales team, not the salesman. ( Golden boy my ....).
Not happy with the car I brought
They said they done work to my car but lied and done nothing to it first they said the mechanic changed wheel bearings but they didn’t they lied twice when I went there
Great Experience, Great Car.
I recently contacted the Joondalup Branch about a car I had seen on their website. Alistair contacted me and answered all the questions I had. When I got home from work I was able to view the car and drive it with him. I asked for a couple of items to be corrected on the car and they were sorted in a timely manner. Great exp especially as FIFO can normally be a pain. Thanks Easy Autos
A great experience only to be let down
We dealt with Rob In canningvale who was absolutely amazing 5 stars for him, We told him what we were looking for, what our budget was and within half an hour my partners daughter had found her dream car and was signing for it. Everything was going great, then when we went to pay Cash, sitting with Ashleigh in finance she asked if my partners daughter wanted finance and we said no, if we wanted extras, we politely said we had a budget, the car was perfect and we were ready to pay, But she went on and on about finance, again and again we said no..., even I felt she was getting ruder, I had to take a call and when I was out of the room she started on my partners daughter who is just a young girl about how she should get finance and how it would be better for her, then when I came back in the room she suddenly stopped, and until I had paid she was rude and spoke to us in a disgusting way like we were in the wrong for paying cash. Yes they are there to up sell but this went beyond this, she tried to bully a young girl into something she didn’t want to do. Everyone after this was polite, and made the experience of buying a first car exciting and now a young girl is super happy with her purchase!!!
Poor customer service
Service was great until we signed on the dotted line purchasing a vehicle. After that time couldn’t get anyone to answer the phone or return our calls. Messed us around with pick up of vehicle. Won’t be recommending others
Sales person at Brooklyn was good, however the claim that they will not be beaten on price for a similar car was not quite correct as we purchased a similar car for $1200 cheaper at an established car dealer with extras. We even showed the sales person the car on the internet at the time. We did purchase a car not related to the above and as a matter of course and had the car checked out by a well known car service centre. Result was the need to replace 2 tyres as they had splits on the inside. So much for the 100 point check. Would I use them again? Possibly, but with a lot more caution.
We went to Joondalup dealt with Jaryd excellent service. Lots of choice dealt with issues I had in a leasing manner. I wouldn’t hesitate in going back and would recommend a visit
Good at first....
The guys at easy auto 123 Hendra - were great at first very accommodating and helpful when purchasing my car. After I purchased it I noticed a couple of things missing from the car and one item that needed to be replaced. From there it was down hill - taking ages to fix the issues, no customer service and not apologetic at all. I won’t be purchasing here again.
Joondalup store...... Jarod was our salesman & he was very good, not pushy & tried his best to understand what I wanted, Robin in finance is a lovely fellow & helped us out with insurance, I am happy with what I purchased (so far)
Do your due diligence always check check and recheck-easy auto123 canningvale
Was looking at buying an VF SS Sedan from easy auto 123 canningvale.
Was told car had FSH but the Car was ex police with little service history (Book hadn't had all services stamped)
Service sticker from easy auto123 said next service due at 112,000klms but the car had 123,000klms on the clock.
If they had recently serviced the car the oil was still dark brown.
In saying that the amount of negative reviews have been put me off buying from them,
Dave and Shane went above and beyond to help my daughter buy her first car.at Easyauto123 Edgewater.
They were informative with fair pricing and did their best to get her car before Xmas. Cheers Boys. Nick
5 Stars to Kris. When we arrived on Saturday at EasyAuto123 Joondalup, my husband and I were greeted by Kris. He showed us around, arranged for 2 test drives and later let us browse some more. When we decided on a car, Shane crunched the numbers for us. The application for finance went through smoothly and on Monday we collected our car. We would definitely recommend EasyAuto123 to friends and relatives.
Very impressed with the service, knowledge and advice from Sam (and Steve) Thank you for your honesty and integrity. A pleasant stress free experience to purchase a used car at the best price
Thumbs up Melbourne branch
They say the best way to measure a car dealership is when there are problems. Mine involves a combination of fuzzy window tints, broken brake lights, forgotten screws and a slight inconsistency when it comes handling customer pricing negotiation for what is essentially a fixed price model.
Whilst they aren't the most responsive at times (assuming one with zero patience), with some slight persistence, common sense and enough time allocated for follow-ups, I can honestly say the Melbourne folks have come good on their every word and commitment.
Kris was great, fast and efficientat Joondalup depot. Didn't push finance or warranties as I was already sorted elsewhere. Cars are in great condition
Would recommend to anyone else
Thank you guys
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.