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Most deceitful car sales people
Travelled 700 km to view a vehicle that t put a deposit on 4 days earlier, only to find out the vehicle wasn’t in the yard. I had to wait all day until I could test drive it and by the end of the day I was hot and tired, drove the car but, the steering felt a bit funny but hard to say what it would be like on rough roads as we test on freeway. The salesman said they had a 100% money back guarantee, so took a chance with it. Signed all the paperwork but returned it back the next day, as the vehicle was terrible on rougher roads. At first they wo...uldn’t take it back because it was partially under finance , so I sorted it out with the finance company. Easy auto said they would pay me back minus over $6000 dollars, this was for all these services I never asked for and had proof. They said I was lucky to get any money at all and that I’d signed a contract with services been deceitfully added on. Absolute thief’s stay away and read every fine detail that these yellow and black snakes get you to sign. Now we have to save even more money to buy a car
Time to browse
I went to easyauto Brooklyn to look at a car. I arranged to meet Michael. He met me and gave me a brief summary of the car and then gave me some time to look over this car and other cars in the lot. There was no pressure and I eventually found a car that suited my needs. I went home and decided to ring Michael on Sunday to organize a test drive on Monday. He was quite helpful on his day off and assisted with the paper work on Monday. At no time did I feel under pressure to buy the car or any other product offered to me and I picked up my new car the following Friday.
Not recommend them at all but elsewhere
I bought a falcon ute they said the car comes with full service history but when I paid the money and collect the car there was no manual and log book in the car when I called them back and asked them for the log book they said it doesn’t have a log book and we didn’t said it comes with full service history and return cailm policy is not fair at all they won’t give you the deposit back
Bad After Sales Support
Very bad after sales support ... as long as they got their sale they don’t care anymore. Multiple emails sent with no reply
Forgot the transfer, forgot the rego
In Melbourne, they gave me a paper said it’s your rego when we handed over the car, after I back the home, I found that paper is not my rego it’s other car’s RWC.......
Second morning, I rushed to their office, everything is clear now, they didn’t transfer the car to my name and rego as well.........no apologies, I just wondered if I was caught by police because of this, what would happen
Unacceptable customer service
Salespeople treat customers badly. I was surprised by the tone and behaviour of the guy who reluctantly showed me the car I was after. And more to my surprise, car had dents, and other defects which were not mentioned in the ad. When I asked if there are any other issues, the guy just said 'no idea'!!!
The customer service is seriously rude.
Abhorrent Customer Service
I'm not one to post negative reviews usually, but I'm taking the time to write this review to educate others based on my recent experience with Easyauto123 in Brooklyn. I had recently purchased a 2010 Mazda 2 for my wife which was supposedly one of their "quality verified vehicles" ( take that title with a big pinch of salt) . Immediately upon taking custody of the car we noticed how poor and substandard the cleaning job was and this was a sign of things to come.
1) From cobwebs around door mirrors and in the engine bay, to stains on the roof ...liner and seats (which I had to then clean up myself) it was evident that not a lot of care had been taken prior to delivering the vehicle to us. I have purchased a few second hand vehicles before, and the standard of car and detailing on this vehicle was the worst I've received so far. 2) Secondly we also noticed that the drivers side audio speaker was blown out which was another wonderful surprise for us. How does a "Quality verified" vehicle come with blown up speakers? 3) THIRD and worst of all, we were supplied a broken key on purchase of the vehicle. This for me was by far the most egregious and disappointing aspect, as I had been told on numerous occasions prior to purchasing the vehicle that a new key was already ordered and on its way. On the day when I went to pick up the vehicle, the same broken key was provided and I was stunned at how blatantly I had been lied to. In hindsight I should have walked away there and then and saved myself a lot of headache. I have been patient and called Easyauto123 numerous times to follow up on the replacement key which was promised to me prior to sale (and noted on the purchase agreement for the vehicle) , but it's been a nightmare to get anyone to call us back or take any form of accountability. The stories have changed so many times:- " We'll have someone come to your home by Thursday with the new key", Or "Our delivery coordinator is on top of it" , Or "We ordered it from the company and will post it soon"..... I've heard all manner of excuses from them so far. It's been more than a week since I purchased this vehicle, and I still do not know when I can expect to have a replacement key. I'm not asking for much here, just for this company to honor their word, but it seems to me that Easyauto123 are just stalling. To prospective buyers, based on my experiences, the lessons I have learnt from dealing with this company are:-
Brought my Nav 4x4 1st loan 1st dealership In Joondalup 6 weeks ago iit went cactus drove a country mile to get there from Forrestfield to Edgewater. Took possession and the finance chick kymberly was the person who took me to my vehicle. 1.Its 8pm fuel light on so no fuel to get me home.
2. Get home to see that inside canopy not detailed spider webs all across roof leaves all through. 3. Drivers door doesnt close properly.
4. Asked to have dent in tailgate fixed only partically pulled out.
5.Drivers door lock jams.
6.Now having to replace co...
Collection of Subaru Forester
After confirming with a staff member previously that the above vehicle would be ready and available, we arrived to find that this was not the case. This was annoying as we had made a long journey to collect the vehicle, and in fact were told that the vehicle might not even be ready by the end of the day. However, to everyone's credit at the Brooklyn dealership, the `loose items' were attended to and we were on our way only some 30 minutes after we had anticipated. The `hiccup' had been caused but a seemingly communication break down, which happens everywhere from time to time. We are in no way critical of the friendly staff.
Don't buy cars from them or you will regret
I had a very poor experience with my purchase of a Toyota Prado at the Easyauto123 Joondalup (WA) store.
Dishonest to the condition of the car I purchased by promising me many times there were no mechanical conditions required attention without verification. Moreover, he was impatient and complained I was wasting his time when I made further questions about the car and wanted to do more inspection on it.
Finance team (Kymberly):
I believe their main role has been changed to selling warranty products. I was not advised p...
Enquired about vehicle Friday morning arrangements made to view Friday afternoon upon arrival was informed vehicle was at 'paintshop' an will be back next week - no phone call to save me a trip-
Monday receive call car is sold good job I didn't wait an purchased a car from a reputable company that didn't waste my time
I would not even recommend these guys to sell milk
Fast reselling, No response on refund
I put down a $500 deposit on a car and had an appointment setup for a test drive and finance then a few hours later they send me an email saying they are putting the car back up for sale because other people are interested. So i have contacted them over the past weeks to ask about their refund and have had no response. as soon as they get any amount of money they just go silent.
Please stay away! If you end up buying a car from here triple check the car first that you are planning to buy. I recently brought a car from here. Once I paid the deposit they told me I could pick up the car in a few days during which they would get the mechanic to double check everything, making sure it was up to standard. On the same day I picked up the car it was showing a check engine light. I took it back to them the next day to get it fixed and they told me they couldn't look at it for over a week. I ended up getting looked at by my mech...anic as it was also leaking oil which wasn't declared. Please note that at Easy Auto the car didn't appear to be leaking oil or have the check engine light. The mechanic discovered that an engine seal was cracked causing the check engine light and oil leak. I had to get it fixed costing more than $1000 out of pocket. The mechanic also told me the engine oil was black and looked like it hadn't been changed in ages, even though the next service wasn't due on the car for months. I will never be buying a car from them again and I will not be recommending them to anyone.
Car Finance Rip Off
If you want to overpay in made fees and charges go ahead and purchase a car from Easyauto,
Nothing special about them just typical car salespeople.
Price match claim is not true
I saw and test drove a BMW116i 2012 model done 65000K's from the Hendra yard yesterday and was super keen to buy. I thought the price was a little too high at $18,967 (+$250 "admin fee") and discussed with the salesperson who told me their price is the cheapest anywhere in Australia and they price match. So I checked online to see what was around and at what price because I really wanted this car. Found a 2014 model BMW116i that had done 51000K's on carsales at $18,000 + govt charges. I felt there was something thy could do on the car price...match claim based on the fact that this other car was 2 year newer with 14000 less k's (acknowledging the government charges on top though) however my suggestion was brushed aside by the agent who was working with me. I said to the agent that it seems they will always find a way to not price match one way or another so I walked away very doubtful of their claim to price match. I am unsure if they are genuine about price match because my request was not taken seriously at all.
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
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