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EB Games Online Store

EB Games Online Store

2.0 from 33 reviews

Reviews

(5)
(2)
(2)
(2)
(22)
  • Product Quality
    2.4 (19)
  • Return Claim MadeYes (3) · No (19)
  • Shipping
    2.4 (14)


Cameron Allen

Cameron AllenVictoria

  • 2 reviews

Great Service

published

Great quality and prices, been many times o a variety of stores. Sad to see many stores have closed but hope to remain in service. All have kinda staff and support!

Product Quality
Shipping
Return Claim MadeNo

RippedOff

RippedOffDarling Downs, QLD

This is the point where I despise EB Games

published

Every time I buy something from EB it’s almost immediately dodgy. My most recent purchase was a WD 2TB passport for my PS4. Within a week I had problems. Mostly the external hardrive being “disconnected and needing repairing”...I always make sure to be careful turning and unplugging anything ps4 to avoid corruption so this should not have been a problem. Now all the games installed on it are completely inaccessible as the device does not even show up. It’s possible the cord needs replacing but why should I need to replace parts on something I just bought?

Product Quality
Shipping
Return Claim MadeNo
Byron

ByronSouth East Queensland, QLD

  • 3 reviews

Great Service

published

50% of the time i order my items online from EB rather then going into the stores. Every time i order i get exactly what i ordered and fast! Will continue to use the online store for items.

Product Quality
Shipping
Court G.

Court G.Greater Melbourne (Outer), VIC

Refunds don't magically fix everything

published
Return Claim MadeNo

Disappointed

DisappointedGreater Melbourne (Metropolitan), VIC

Warning Others of Terrible Service

published

I am just writing this to warn others that eb games is unreliable and virtually impossible to get in cont at with. I placed an order on December 16th that was meant to be delivered on December 23rd. After it did not arrive and i had received no correspondence by email or telephone i made numerous attempts to contact them however never managed to get through even after waiting on hold for 40+ minutes. I heard nothing from them until 28th December when I was informed the item I ordered was out of stock.

Product Quality
Shipping
Return Claim MadeNo

Achilles

AchillesGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Didn't honour my order although i paid upfront

published

After seeing their promotion and checking the stock availability i ordered my xbox one with two controllers. Payment was successful and i got email confirmation as well. After 24 hours they send me another email that they are out of stock now and i should apply for refund. Upon calling and checking the same store i was told to pay extra if i want second controller or just take the refund after four business days. Due to this my kids missed out all the X'mas fun and excitement.
I tried to contact their facebook team via private message but no one cared to respond.
I would never recommend buying anything from their online store. Its a scam and will only cause you stress and grief.

Product Quality
Return Claim MadeNo

Cazza

Cazza

  • 5 reviews

My go-to Game store

published

I love EB games, and I have got nothing but great service from them. Their online store is easy and practical to use, and the click and collect service is without hassle. Will always come here for game purchases!

Product Quality
Shipping
Return Claim MadeNo

Terrible service

published

Very unhappy with the poor service at EB games! I was sent the incorrect game when purchasing online. They then would not post the correct one to me but instead told me I had to return it in person to the store which is a 5 hour round trip for me!! They made the error sending the wrong game but expected me to be out of pocket to travel to the store. Will never purchase from them again!!

KJS

KJS

  • 5 reviews

Order missing a game.

published

I ordered three pre-owned wii u games and 2 copies of a brand new game during the black friday sale. The order arrived missing one copy of the new game which I was charged for.

I have sent 3 emails to them since without any reply. I have also tried to contact them through facebook without any luck yet. I'm happy with the pre owned games but annoyed my order was packed incorrectly. I understand that mistakes happen but when they do you need to at least reply to your customers and resolve the issue.

Ada_W

Ada_WSydney, NSW

  • 9 reviews

Excellent

published

Frequently order from the online store, mostly pre-orders and special editions, sometimes loots which I never had a problem. Pre-orders always arrive on time if not, it's early, and deliveries always in great condition, with tracking and notifications.

Product Quality
Shipping
Return Claim MadeNo

Broooke

BroookeAdelaide

  • 6 reviews

Terrible when you order preowned games you get the crappiest quality

published

Very unhappy with my last online order through EB Games. I ordered preowned games and I think they found the worst crappiest games. Most had an EB Games cover not even an original one, and the copy of Fable had some Spanish cover probably not even a legal copy of the game. I feel like they found the most crappiest unsellable versions of the games and used those. They don't show this on the online shop you don't even know what you're getting so they take advantage of selling you the games they probably wouldn't even sell in the physical stores and then slug you for express post which still takes a normal postage time. NEVER buying from online EB Games again.

Product Quality
Shipping
Return Claim MadeNo

SB

SBMetropolitan Adelaide, SA

  • 39 reviews

Waste of time - products not in stock

published

Theya re selling and charging people for stuff they dont have in stock. Dont waste your time calling them. They dont even listen to what you are saying and will try and sell you more things instead of helping. Waste of time. Will order from other online store in future with good track records.

Return Claim MadeNo

lovemyhome

lovemyhome

  • 6 reviews
  • 1 like

$150 New game arrived unsealed & Code already redeemed !

published
Product Quality
Shipping
Return Claim MadeNo

Aries

AriesGreater Melbourne (Metropolitan), VIC

pre-ordered Borderlands 3 Daimond Chest delivery 5 day after the release date

published

pre-ordered Borderlands 3 a few months before the release date, didn't get delivered until the week after the release date. Don't sell any pre-order game online if you can't manage to deliver the game on the release date. Worst customer services ever, don't even reply email you send to them

Product Quality
Shipping
Return Claim MadeNo
Unhappy Chappy

Unhappy ChappyNorth Queensland, QLD

Rip offs pay for express delivery

published

Order a game online and payed for express delivery it wasn’t posted until 3 days later won’t be buying of them again might ape posts from nz delivered in 3

Product Quality
Shipping
Return Claim MadeNo
Blake

BlakeSouth East Queensland, QLD

  • 2 reviews

Terrible- lost my order

published

Claimed my items were stolen and unable to be replaced or sent out via courier. Terrible customer service and no attempt to rectify the issue. Just wiped their hands of it all together.

Return Claim MadeYes

Shayla

Shayla

  • 2 reviews

Very happy!

published

I bought a refurbished iPhone 8 this year and I am very happy with the quality. Phone works perfectly and I will definitely purchase from EB Games again soon. Thank you.


Jason H

Jason HAU

  • 2 reviews
  • 3 likes

You couldn't find a worse customer service store if you tried

published

Ordered mystery loot boxes which should come sealed, all 3 were completely open with the exact same less rare items. complete scam. When questioned they refused to try and locate sealed ones for me. I did the work and found sealed boxes and they couldn't work out how to get them to me.

Product Quality
Shipping
Return Claim MadeNo

Jon

JonMetropolitan Adelaide, SA

  • 4 reviews

Do not shop here

published
Product Quality
Return Claim MadeNo

ZNIU

ZNIUGreater Melbourne (Metropolitan), VIC

  • 2 reviews

refurbished ipad

published

exceptional value and quality. bought an iPad Air Gen1 16G at $160ish in an ebay sale promo. delivered in 1 week. comes with a quality aftermarket charger and an original cable.

Product Quality
Shipping
Return Claim MadeNo

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