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EB Games Online Store

EB Games Online Store

1.8 from 95 reviews · View Statistics
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Reviews

  • Product Quality
    2.1 (66)
  • Return Claim MadeYes (17) · No (53)
  • Shipping
    2.2 (49)
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Reviewer Photos & Videos

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Terrible Customer Service

published

They blame you instead of their flawed system. Pre ordered online for click and collect in a particular store but when the order is confirmed it's a click and collect at a different store 20km away! Nothing they can do apparently. It's not their system but your fault. Conveniently, their calls are NOT recorded for quality assurance, which is no wonder their customer service is such a poor standard.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Arnold
ArnoldSydney, NSW
  • 2 reviews

Terrible customer service, zero customer focus

published
Incentivised Review No
Return Claim MadeYes

Unprofessional is putting it nicely

published

They are too busy posting memes instead of actually helping you my package was paid with star track and is now classed as missing in their warehouse for weeks , ignored emails , left on seen , silent treatment, rude customer support and flat out racist behaviour take your business elsewhere

Product Quality
1/5
Shipping
1/5
Incentivised Review No
naci A.
naci A.Sydney, NSW
  • 2 reviews
  • 2 likes

Hopeless ..

published

I ordered online for click and collect.. apparently it’s 15 mins… 3hrs later nothing!! I called the store .. they said they cannot help and gave me another number to call.. then after wasting 50 mins on the phone the usual excuses.. they are hopeless and make me sick! There’s never a problem with taking my money with these guys.. just a problem with delivering a customer with satisfaction..

Product Quality
1/5
Shipping
1/5
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Leisha A.
Leisha A.South East Queensland, QLD

Console repaired by EB reboot

published

Due to convenience I had my nitendo switch repaired by EB reboot and was very satisfied with the repair. Basically it's like I have been returned a brand new console and luckily for me my console didn't lose it memory. It does take a few weeks to get repaired so if your looking for something to be done quickly then maybe not the route to take but was happy with my experience and had alot of things repaired/replaced for a fixed price. Id recommend the service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Shayne S.
Shayne S.Central West, NSW

Ignorance

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Reza
RezaSydney, NSW

Ordered marvel 1up cabinet

published

I bought a marvel 1up cabinet and was really excited, it got delivered in the first week of July. There was damage to the screen(not eb games fault) but I had to email 3 times over 2 weeks to have my complaint heard. The cabinet was collected 10 days later and waited 2 weeks and no response back. Emailed them twice more, no response, called them and spoke to someone, and ended up canceling and asking for a refund…. Worst customer service experience ever. Really disappointed

Product Quality
3/5
Shipping
2/5

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Diana N.
Diana N.Sydney, NSW

Not so great at shipping

published

I recently bought 2 funko exclusive pop vinyls from zing/eb games and although it was great that they offered free shipping - the funko pops were not well packaged for shipping. They are packed in one box with one tiny air packet in between the two funko pops - no bubble wrap. So the funko boxes now have corner damage and slight creases on the sides. Wouldn't recommend buying funko pops from them online.

Shipping
1/5
Incentivised Review No
BT Hills
BT HillsSydney, NSW

Dishonor advertised sale

published

Very annoying, I attempted to purchase an on sale item through the EB games website in the evening. The EB Games website confirmed the store I was planning on picking up from had stock. The website had an issue and was unable to process the payment. I attempted to make the transaction a number of times, each time it asked me to contact customer service. I phone customer service the next morning, however as the sale had finished they would not honor the sale price.
EB Games advertised a price and due to there own system were unable to process the payment. I expected they would have still honored the price, however they refused.

Incentivised Review No
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cat
catPeel, WA
  • 2 reviews

The staff are nothing but helpful and kind

published

The staff are alway great and the store is never felt unwelcoming. Honestly reading some of tge review of customers who are mad at staff for dumb reasons is really heart braking inclueing a review mad they didnt have a game instock except the game they mentioned came out in 2006. Seriously i think these reviews are the same people who expect a restaurant quality burger from maccas

Product Quality
5/5
Shipping
5/5
JEB
JEB
  • 5 reviews
  • 2 likes

Customer is a big fat ZERO from “Ana”

published

“Ana” from “customer service” really doesn’t know any customer service.

Reaching out to all the CEO’s, Managing Directors, Area Managers etc. She really is useless but actually she is pretty good at mucking you around and sending messages back and forward getting nowhere. She actually thinks she’s on a carousel game going around and around. This is not the sort of games I like to play

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Ian L.
Ian L.Sydney, NSW

Worst customer experience and failed promises.

published
Product Quality
1/5
Shipping
1/5
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Renata
Renata Greater Melbourne (Metropolitan), VIC

Some staff are not interested in customer service

published

Most staff have been helpful and nice but there was a female staff member today with long black nails who enjoyed tapping her nails everywhere annoyingly - she was rude, abrupt, contemptuous and had one of the worst customer service skillsets I’ve seen post covid. Jumping in talking over the top of me, thinking she knew better when she was actually wrong. All other staff have been polite and helpful... hope she doesn’t last!

Incentivised Review No
Return Claim MadeNo
audible
audiblePerth, WA
  • 29 reviews
  • 14 likes

Long delay replacing lost shipment

published
Incentivised Review No

worst online store experience I have ever had, ever.

published

the online store is f-ing ridiculous. I can't even purchase ANY item without having an error show up telling me "something went wrong, try again later". I have been trying to purchase an item for 2 hours with no results. I am endlessly referred to the customer service line which, to say the least, is absolutely USELESS. I am infuriated, disappointed, and disgusted. In this day and age, one would think online shopping would actually be achievable. Useless website. Absolutely disgusted.

Product Quality
1/5
Shipping
1/5
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Questions & Answers

Beverley
Beverleyasked
Online Store

Do you have Planet Coaster Console
Also Untitled Goose Game

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