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EB Games
2.3 from 450 reviews · View Statistics
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Reviews

  • Product Quality
    2.6 (95)
  • Return Claim MadeYes · No (112)
  • Shipping
    2.3 (32)
  • Customer Service
    3.0 (52)
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Reviewer Photos & Videos

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Terrible Customer Service

published

They blame you instead of their flawed system. Pre ordered online for click and collect in a particular store but when the order is confirmed it's a click and collect at a different store 20km away! Nothing they can do apparently. It's not their system but your fault. Conveniently, their calls are NOT recorded for quality assurance, which is no wonder their customer service is such a poor standard.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Ronnie
Ronnie
  • 5 reviews

Console

published

vI attempted to return a wired Xbox controller that was sold to my youngest son as a wireless controller => he wrapped it for my eldest son’s birthday. At unwrapping the present, it was obviously wired, so not opened. Following lockdowns etc the April purchase was returned by me in august => “the return is outside of return policy time”.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
naci A.
naci A.Sydney, NSW
  • 2 reviews
  • 2 likes

Hopeless ..

published

I ordered online for click and collect.. apparently it’s 15 mins… 3hrs later nothing!! I called the store .. they said they cannot help and gave me another number to call.. then after wasting 50 mins on the phone the usual excuses.. they are hopeless and make me sick! There’s never a problem with taking my money with these guys.. just a problem with delivering a customer with satisfaction..

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Leisha A.
Leisha A.South East Queensland, QLD

Console repaired by EB reboot

published

Due to convenience I had my nitendo switch repaired by EB reboot and was very satisfied with the repair. Basically it's like I have been returned a brand new console and luckily for me my console didn't lose it memory. It does take a few weeks to get repaired so if your looking for something to be done quickly then maybe not the route to take but was happy with my experience and had alot of things repaired/replaced for a fixed price. Id recommend the service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Mitch Dever
Mitch DeverSouth East Queensland, QLD

Absolutely trash company

published

Bought an expensive "new" steering wheel that has stuff missing. Wouldn't refund me or exchange for credit even though I called them back the same day. Box was opened was their excuse. Pigs.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNambour
Waqid
WaqidSydney, NSW
  • 13 reviews
  • 2 likes

Just like JB HI FI. Fantastic service in store and online

published

EB GAMES is a great company. They have loads of stuff, less than JB HI FI but they are on the same level as JB HI FI. The customer service is brilliant, they reply almost immediately online and will help you with any questions you have. In store they are super friendly, helpful and accommodating. They always dispatch the items almost immediately, usually on the same day if ordered before 3PM. Their items arrive fast and in good condition. Never had a problem with this company and will continue to buy from them for many future years to come.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationSydney

Trash

published

Never use their reboot services. Absolutely trash. Waited at least 4 months still haven't received my product. Totally wasted money and time.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBNE

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Charlize
Charlize South East Queensland, QLD

Discusting poor service is ruining eb games

published
Incentivised Review No
Return Claim MadeNo
Store LocationNoosa civic
Charlize
Charlize

Yes

cat
catPeel, WA
  • 2 reviews

The staff are nothing but helpful and kind

published

The staff are alway great and the store is never felt unwelcoming. Honestly reading some of tge review of customers who are mad at staff for dumb reasons is really heart braking inclueing a review mad they didnt have a game instock except the game they mentioned came out in 2006. Seriously i think these reviews are the same people who expect a restaurant quality burger from maccas

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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A complete Rip off

published
Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Ian L.
Ian L.Sydney, NSW

Worst customer experience and failed promises.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Eb Games is terrible

published

They never no whats going on, asked them to fix my email and account for ages and they dont no whats happening, massive delay on the ps5 ordered it months ago and havnt heard anything back while jbhifi started there second batch of pre orders couple weeks ago and people already have picked them up while eb games has nothing, you would think they would be stocked up with consoles and everything since its a game shop, never shopping here again

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationbroaeadows
Toys & Game Shops

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Renata
Renata Greater Melbourne (Metropolitan), VIC

Some staff are not interested in customer service

published

Most staff have been helpful and nice but there was a female staff member today with long black nails who enjoyed tapping her nails everywhere annoyingly - she was rude, abrupt, contemptuous and had one of the worst customer service skillsets I’ve seen post covid. Jumping in talking over the top of me, thinking she knew better when she was actually wrong. All other staff have been polite and helpful... hope she doesn’t last!

Incentivised Review No
Return Claim MadeNo
Veronika
VeronikaCanberra 2600, ACT
  • 49 reviews
  • 6 likes

It’s been nothing short of good for me

published

I’ve never had an issue with online orders, click and collect or physical store buying, I mean I was given a case one time w/o a disk but I’m ultra vigilant and I opened the case in the shop next door and rushed back, no issues.

They are more expensive, if anyone reads this, check other stores prices and keep that website open, as long as the product is in stock, show them the photo and done. I always get my names for $50-70 instead of $80-100.

I’m always treated well and with respect and they always chat me up a bit and they smile and I feel valued and that’s great. Don’t like stores that don’t value the customer and make you feel bad for being in their store.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo

Suck customer services.

published

Rude staff. Ridiculous price event with discount compared to other retailers. Zero communication about pre-order status. They're just simply suck.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSA
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Questions & Answers

Beverley
Beverleyasked
Online Store

Do you have Planet Coaster Console
Also Untitled Goose Game

No answers
Vossi
Vossiasked
EB Games

Is it worth using the “eb games reboot repairs” as I’m looking for a solution to my ps4 overheating,I’ve tried everything I possibly can to prevent it but nothing has worked and it states on the website that it “prevents overheating” and I’m wondering if it’s even worth it as I’ve seen negative reviews towards the reboot repairs

Someone help !!

2 answers
Jason
Jason

Hi Vossi I would steer clear of reboot. They charged me to have my ps4 fixed and it was returned exactly the same & wouldn't even replace it with a refurbished one under warranty - just look at all the one star reviews they have

Vossi
Vossi

Hey thank you for that :) I did see all the one star reviews so yes I’m definitely going to steer clear and find another alternative to the reboot repairs thanks for the insight :)

wei
weiasked
EB Games

If I bought the Nintendo Switch Console from Ebgame and not used it. Can I refund?

No answers
See all EB Games questions

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