Reviewer Photos & Videos
Terrible Customer Service
They blame you instead of their flawed system. Pre ordered online for click and collect in a particular store but when the order is confirmed it's a click and collect at a different store 20km away! Nothing they can do apparently. It's not their system but your fault. Conveniently, their calls are NOT recorded for quality assurance, which is no wonder their customer service is such a poor standard.
vI attempted to return a wired Xbox controller that was sold to my youngest son as a wireless controller => he wrapped it for my eldest son’s birthday. At unwrapping the present, it was obviously wired, so not opened. Following lockdowns etc the April purchase was returned by me in august => “the return is outside of return policy time”.
- Online Store
I ordered online for click and collect.. apparently it’s 15 mins… 3hrs later nothing!! I called the store .. they said they cannot help and gave me another number to call.. then after wasting 50 mins on the phone the usual excuses.. they are hopeless and make me sick! There’s never a problem with taking my money with these guys.. just a problem with delivering a customer with satisfaction..
Console repaired by EB reboot
Due to convenience I had my nitendo switch repaired by EB reboot and was very satisfied with the repair. Basically it's like I have been returned a brand new console and luckily for me my console didn't lose it memory. It does take a few weeks to get repaired so if your looking for something to be done quickly then maybe not the route to take but was happy with my experience and had alot of things repaired/replaced for a fixed price. Id recommend the service.
Absolutely trash company
Bought an expensive "new" steering wheel that has stuff missing. Wouldn't refund me or exchange for credit even though I called them back the same day. Box was opened was their excuse. Pigs.
Just like JB HI FI. Fantastic service in store and online
EB GAMES is a great company. They have loads of stuff, less than JB HI FI but they are on the same level as JB HI FI. The customer service is brilliant, they reply almost immediately online and will help you with any questions you have. In store they are super friendly, helpful and accommodating. They always dispatch the items almost immediately, usually on the same day if ordered before 3PM. Their items arrive fast and in good condition. Never had a problem with this company and will continue to buy from them for many future years to come.
Never use their reboot services. Absolutely trash. Waited at least 4 months still haven't received my product. Totally wasted money and time.
Discusting poor service is ruining eb games
I ordered an iPhone 8 from eb games and it has taken months for it to still not arrive in the store for pickup this is disgraceful and discusting customer service from eb games that I will not put up with. The phone took ages for them to order but they did not even order the right phone the dumb tiny brained employees have obviously dropped out in preschool don’t know how to order the correct phone. Then I waited for like 2 months for them to ship it to the wrong store about 45 mins away from the eb games store they were supposed to ship to. Th...ey said it will take about four days to ship but the last time they said that it took months. Eb games is probably so poor because of all the bad reviews they have that they have to get someone to ride a push bike to ship the phone. Eb games sucks their customer service is soo tragic and wants to make me crawl in a hole. Nobody should order anything from this reckless piece of crap store unless you want to wait a year for anything you buy.
The staff are nothing but helpful and kind
The staff are alway great and the store is never felt unwelcoming. Honestly reading some of tge review of customers who are mad at staff for dumb reasons is really heart braking inclueing a review mad they didnt have a game instock except the game they mentioned came out in 2006. Seriously i think these reviews are the same people who expect a restaurant quality burger from maccas
A complete Rip off
EB games one of the worst gaming stores around. Preowned games are nothing more than a rip off. When you trade in a game at EB Games they will offer you basically nothing for your trade in, you'll be lucky to be offered $10 yet Eb will resell a traded in game at huge mark ups and for a few dollars less than the retail price of that game being new, $50 $60 and more for a used game, Its a sham.
Go on their website and preowned games cover 90% of Titles.
EB Games "Save & Trade" motto is nothing but marketing nonsense and blatant fraud, you as...
Worst customer experience and failed promises.
So signed up to the preorder of a ps5 the day after the offer was released. Part of the offer was to trade in the old console for a guaranteed price when collecting your ps5. I called immediately and the person on the phone estimated a pre-Christmas delivery leaving over a month in wiggle room for the offer which expired in January. According to the rep on the phone this was to ensure everyone had plenty of time to organise the trade in. No need to worry.
January has come and gone and still haven't heard any update or apology from EB Games. Wh...en I asked if they can extend the trade in deal until I receive the console they said no and would not concede that they had given poor above or false promises on their marketing. No help at all, they just repeated themselves as if I was an idiot. Had I simply gone to JB hi-fi when stocks arrive, I would have had the better service and deals along with no stress. EB Games will do nothing if the product is not up to standard or price is more than you were told. They just treat you with contempt.
Eb Games is terrible
They never no whats going on, asked them to fix my email and account for ages and they dont no whats happening, massive delay on the ps5 ordered it months ago and havnt heard anything back while jbhifi started there second batch of pre orders couple weeks ago and people already have picked them up while eb games has nothing, you would think they would be stocked up with consoles and everything since its a game shop, never shopping here again
Some staff are not interested in customer service
Most staff have been helpful and nice but there was a female staff member today with long black nails who enjoyed tapping her nails everywhere annoyingly - she was rude, abrupt, contemptuous and had one of the worst customer service skillsets I’ve seen post covid. Jumping in talking over the top of me, thinking she knew better when she was actually wrong. All other staff have been polite and helpful... hope she doesn’t last!
It’s been nothing short of good for me
I’ve never had an issue with online orders, click and collect or physical store buying, I mean I was given a case one time w/o a disk but I’m ultra vigilant and I opened the case in the shop next door and rushed back, no issues.
They are more expensive, if anyone reads this, check other stores prices and keep that website open, as long as the product is in stock, show them the photo and done. I always get my names for $50-70 instead of $80-100.
I’m always treated well and with respect and they always chat me up a bit and they smile and I feel valued and that’s great. Don’t like stores that don’t value the customer and make you feel bad for being in their store.
Suck customer services.
Rude staff. Ridiculous price event with discount compared to other retailers. Zero communication about pre-order status. They're just simply suck.
Questions & Answers
Is it worth using the “eb games reboot repairs” as I’m looking for a solution to my ps4 overheating,I’ve tried everything I possibly can to prevent it but nothing has worked and it states on the website that it “prevents overheating” and I’m wondering if it’s even worth it as I’ve seen negative reviews towards the reboot repairs
Someone help !!
Hi Vossi I would steer clear of reboot. They charged me to have my ps4 fixed and it was returned exactly the same & wouldn't even replace it with a refurbished one under warranty - just look at all the one star reviews they have
Hey thank you for that :) I did see all the one star reviews so yes I’m definitely going to steer clear and find another alternative to the reboot repairs thanks for the insight :)
If I bought the Nintendo Switch Console from Ebgame and not used it. Can I refund?
Get an answer from our members
Other Toys & Game Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.