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DebVictoria
- 3 reviews
Don't buy online -ECCO don't stand by their sizing
Ecco refuses to do anything about shoes that do not fit - even in COVID in Victoria. This is not my error. I own 3 pairs, and two are perfect. One pair is clearly much bigger but ecco takes no responsibility.
3 comments
Your reply sounds very reasonable, however your customer service did not explain it this way, instead saying I needed to try on the boots and the person replying said they could take a 38 or 40. I als... Read more
o explained that I had only worn the boots once and tripped because they were so big. I didn't return them immediately because I thought it was my fault, until I bought a third pair of Ecco shoes which were true to size. I feel foolish now hearing I accidentally bought men's boots. However, the customer 'service' I received was dismissive and in no way fits with the other reports on this site where customers were treated well.Michele S.Ecco
Hi Deb. I understand and our apologies if you feel we could have communicated more effectively. We'll happily take that feedback onboard. Wishing you all the best from ECCO :)
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Kefie
- 2 reviews
- 1 like
Worst shoe in existence
My boyfriend bought me a pair of Ecco's for Christmas knowing that I needed new shoes for work and that I couldn't afford anything good quality. After I tried them on at home, I realised they didn't fit so I took them to my nearest store to exchange the size. The store clerk told me that the shoes were too damaged to exchange despite me proving that they'd only been bought a few days earlier and my insistence that I'd only tried them on and not actually worn them. Eventually, I went to another store where they were exchanged without issue. Howe...Read more
ver, since then, my pinky toes have been absolutely destroyed. Any size bigger and the shoes fall off my feet but the shoes just aren't wide enough - my feet are not that wide. Every day I wear these shoes I come home with bleeding pinky toes and they have become calloused and my toenails have begun to fall off. I hate these shoes but between working part-time to cover rent and food, I cannot afford to buy any more.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Rebeccaasked
Best boots for the European Christmas markets? They must be comfortable, warm, waterproof and have a suitable tread. Will your recommendation be in-store in any of your locations around Sydney for me to try them on?
2 answers
Michele S.Ecco
Hi Rebecca,
Thank you for your inquiry!
Recommended styles that may suit your needs include the following:
ECCO BABETT BOOT (21557311001) This boot has a Goretex lining underneath the leather making the shoe waterproof and a warm lining for the colder climates.
ECCO BABETT BOOT MID-CUT BOOT (21561312001) This boot utilises water repellent Hydromax technology and a warm lining to keep your feet warm.
The Babett sole in the 2 above models offer comfort and has a tread suitable for wintry days.
ECCO AQUET ANKLE BOOT (20709301001) This boot has a waterproof Goretex lining underneath the leather and a textile lining. This offers more of a casual sneaker look.
The ECCO AQUET ANKLE BOOT and ECCO BABETT BOOT are available at our Tuggerah Westfield and DFO Homebush stores. The ECCO BABETT BOOT MID-CUT BOOT is available in our standard retail stores such as Sydney Westfield, Macquarie, Chatswood Chase and Miranda.
If you are interested in tying them on, I would recommend giving the store a call before you head in to confirm availability. Our store’s location and contact details can be found on our Store Locator page: https://au.ecco.com/store-locator
Happy shopping :)
Based on all the negative reviews I'm reading, I would say save your money & buy some decent quality genuinely EUROPEAN MADE, because this brand can no longer proudly say that, factories in China & other 3rd world countries, pfft. I was just about to spend a fortune on a pair, thank god for productreview.com.au!!!
Siew-Tuan S.asked
Do Ecco do trail runner shoes that accommodate bunions prefer a D width & soft leather.
No answers
Loretta M.asked
What are Ecco shoes/boots like?
I am travelling to Europe and will be doing a lot of walking.
Just wondering whether Ecco shoes/boots are well made and at the same time, comfortable??
Many thanks
4 answers
I've worn the same pair of ecco shoes to Europe for the last four years. We do a lot of walking/hiking: over 10 million steps according to my garmin.I did have lifts installed on the heels and this year, I replaced the insoles. Aside from that, the leather uppers have held up remarkably well. With a little polish, they have maintained a like-new appearance. Mine were made in Portugal. Hopefully, ecco hasn't done like other companies and moved production to Asia.
Unfortunately these shoes never arrived due to the late processing of my order and Australia post not delivering the shoes. A very frustrating experience all round.
I bought a pr of Ecco Babett boots - lace ups made from oiled leather. Although described as wide fit, they aren't! The leather is stiff & unyielding and often my feet are sore after a few hours. Wouldn't advise buying these boots unless you've got a narrow foot.
Details
Ecco Shoes Online store4.6(66) | Ecco Shoes Physical store3.9(37) | |
|---|---|---|
| Category | Online Shops and Footwear Shops & Brands | Physical Shops and Footwear Shops & Brands |
| Offers Free Standard Shipping | Yes | |
| Free Standard Shipping Minimum Order Amount | $175.00 | |
| Mens / Womens Clothing | Mens and Womens | Mens and Womens |
| Labels Sold | Own Label | Own Label |
| Buy Now, Pay Later Options | None | None |
| Type of Footwear Offered | Casual & Dress Shoes and Exercise & Sport Shoes | Casual & Dress Shoes and Exercise & Sport Shoes |
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Michele S.Ecco
Hi Deb. We work hard to offer excellent customer service & have been accepting returns via mail during Covid to ensure our customers are still fully supported. As mentioned to you via email, the boots... Read more
you purchased in April are men's boots, size 39, from our men's range. This is why they are slightly larger than your two pairs of women's shoes, size 39. We understand errors occur when ordering. As such we offer our customers 30 days to trial the fit of their new purchase indoors to make sure the item is suitable. We offer free returns & full refunds for unworn items returned within this period. While we do what we can to ensure our customers are happy, given it is now October, we are unable to accept worn items six months after purchase :(