I contacted Ecco Customer Service after the sole started to crumble on one of my sandals. They were very professional to deal with and my sandals were replaced in a prompt manner. Thank you.

The store is easy to navigate and sale priced items are also easy to filter. Quick delivery and the product is of such a high quality, this would be my sixth pair of Ecco shoes, my wife has four pairs, and now our children have their first pair each also. We all love them!

Im a big fan of Ecco shoes having 7 pairs.
One of the work pairs had a sole that was crumbling.
When contacting Ecco online, they were very responsive to remedying the situation.
Prompt and polite and willing to back their excellent products up with real warraty supprt that deliverd when needed.

Had a problem with a pair of sandals. They were extremely helpful to an aged pensioner. Replaced the sandals without delay.

I was extremely satisfied with the responsiveness to my warranty inquiry regarding a damaged shoe and the speed and outcome of their assessment. I received the replacement shoes under warranty very quickly and without any fuss. So, I am extremely satisfied.

I would to congratulate the company in employing someone like Charlie at Essendon DFO store to represent your company with high end brand of shoes.

Charlie went above and beyond in excellent customer service skills and attention to detail in assisting me with my recent purchase.

The pair of shoes received has minor fault. The customer service responded promptly to the request of replacement and received the new pair within a week. The shoes are comfortable, classic, of high quality and fashionable.

I have been wearing ECCO shoes for about 25 years and usually have two or even three pairs at any one time, because of their comfort, foot support, and quality/long life. Recently one pair suffered cracking of the sole, after many years of ownership but relatively low usage. The upper trim on one shoe also came loose, but uppers and linings still had lots of use remaining.
I sent photos of the shoes to ECCO and requested help in finding a quality repairer. However, after a physical inspection by ECCO (posted payed by ECCO), I was offered a new pair of shoes at no charge.
Way better than my expectations.
Thank you ECCO.

Carindale Qld store - [Name Removed] Worst customer service ever, so I will never buy another pair of ECCO shoes.
Dec 2019 I bought a pair of light grey Nu-Buck (type) slip on shoes (Collin 2.0). One of the shoes took a while to conform to my heel but then they were quite comfortable to wear.
Being light colored, they required cleaning from time to time to remove small marks. Twice they were shampooed & dried in the shade & they restored to as new condition. They needed to be cleaned again in May 2020 but this time the heel panels of the shoes ...

I have been buying Ecco shoes for 26 years. Always had at least one pair on the go. They are kind to your feet BTW. Well designed and well made. The last 2 pairs I bought (2019) one of them failed. I have 2 pairs and alternate them. 1 Pair, the upper let go of the sole along the side. Ecco replaced them free. A year later they let go as well. Ecco have just refunded me for them as well with a coupon. Can't fault the commitment to customer happiness. I am hoping that was just a bad batch as I do not want to have to find a replacement shoe brand!...

Ordered shoes at 4pm on Wednesday and they were delivered to my house before 8am on Friday morning. Less than 48hours to pick, pack and deliver my shoes. Shoes are as ordered and shipping was free. What great customer service!

Ecco Shoes Online give the best customer service of any business I have dealt with, so you can shop online with confidence as they will fix any problems. These shoes are on trend and super comfy ... you can adjust the straps in all directions to fit your feet perfectly. I live in them daily!

Ecco provides an excellent post-sale customer service! The postage and return is easy and hassleless.
Service is quick! Considerate! and importantly efficient! Not to mention great products!!

My ECCO golf shoes of 13 months tore along the seam with the sole. I had treated the shoes well and felt this shouldn’t have happened.
I sent the shoes to ECCO on their request and they agreed.
They allowed me to select a replacement pair at no cost to me.
I think this was more than fair and I thank them for their consideration and resolution of my complaint.
The new shoes have arrived and I am more than happy with them and with the after sales support and care I have received.

Product is very strong being metal and much better than plastic alternatives which break too easily. Product did come poorly packed and damaged in transit but Ecco responded promptly and appropriately. They shipped out new ones immediately and they arrived quickly. Recommend product and seller.

One item was not available, but the alternative was just fine. It arrived promptly and was as promised. Great service.

I had a faulty pair of shoes that I returned to the store
The online service team assessed the shoes and offered replacement
I went to the store and tried various styles with excellent service irrespective of knowing they would not get a sale
I emailed the shoe choice details to the online store
They were very quick in their response and arranged delivery which arrived in 5 days
Whether it is in store or online service I would recommend ECCO

I have been wearing Ecco sandals for over twenty five years. Love the ease of putting on and taking off the shoes. They mould around your foot to fit super comfortably and the tread on the sole of the shoe makes me feel very safe from fear of slipping or tripping over. Customer service is second to none!

This is the fifth pair of shoes that I bought online of Ecco. I love all of them. Very comfortable. The costumer services is very good as well. Always helpful. The last shoes had factory faulty but they changed that within 3 days.

I made an error with my return. The online store was quick to reply to my emails and to fix the problem