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Ecco Shoes
3.7 from 193 reviews · View Statistics

Reviews

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Excellent customer service.

published

I contacted Ecco Customer Service after the sole started to crumble on one of my sandals. They were very professional to deal with and my sandals were replaced in a prompt manner. Thank you.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Hi Julie, thanks for your 5 star review and glad we could support you beyond warranty! Best wishes from ECCO :)

Great customer service, and aged person handled with dignity. Highly recommended

published

Had a problem with a pair of sandals. They were extremely helpful to an aged pensioner. Replaced the sandals without delay.

Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Thank you for your 5 star review, Wilma and we're most happy we could assist! All the best from your ECCO Team :)

Review collected in partnership with Ecco

ross a

ross aSouth-Eastern Region, NSW

Sensational After Purchase Care

published

I was extremely satisfied with the responsiveness to my warranty inquiry regarding a damaged shoe and the speed and outcome of their assessment. I received the replacement shoes under warranty very quickly and without any fuss. So, I am extremely satisfied.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Thank you for the glowing review, Ross. We're delighted we could assist! Best wishes from your ECCO Team :)

Review collected in partnership with Ecco

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Great customer service

published

The pair of shoes received has minor fault. The customer service responded promptly to the request of replacement and received the new pair within a week. The shoes are comfortable, classic, of high quality and fashionable.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Hi Sharon, we're happy we could assist and thank you for your 5 star review! Best wishes from Team ECCO :)

Review collected in partnership with Ecco

John S.

John S.South East Queensland, QLD

  • 2 reviews

Worst customer service at Carindale Qld.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCarindale Qld
SizingTrue to size
Akew

AkewIllawarra, NSW

  • 2 reviews

Covered my warranty concerns very fairly. Thank you!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Thank you for your 5 star review & all the best from your ECCO Team :)

Review collected in partnership with Ecco

Excellent customer service!

published

Ecco provides an excellent post-sale customer service! The postage and return is easy and hassleless.
Service is quick! Considerate! and importantly efficient! Not to mention great products!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Thank you for your 5 star review! We're most happy you enjoyed our after-sales service! Your ECCO Team :)

Review collected in partnership with Ecco

Peter R.

Peter R.Perth, WA

Great after sales customer service

published

My ECCO golf shoes of 13 months tore along the seam with the sole. I had treated the shoes well and felt this shouldn’t have happened.
I sent the shoes to ECCO on their request and they agreed.
They allowed me to select a replacement pair at no cost to me.
I think this was more than fair and I thank them for their consideration and resolution of my complaint.
The new shoes have arrived and I am more than happy with them and with the after sales support and care I have received.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Hi Peter! Thank you for your 5 star review. Our after-sales is as important to us as the sale itself & we're most happy we could assist! Best wishes from your ECCO Team :)

Review collected in partnership with Ecco

Thank you for your service and customer care

published

I had a small problem with a pair of shoes and advised Ecco directly...they
responded immediately, asked me to return the shoes...they were professional,
prompt, helpful and solved the problem quickly. I would recommend Ecco shoes to
all my friends, aside from the comfort but their service and care for the customer was
amazing
Thank you Ecco

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Ecco
Michele S.Ecco

Hi Kim, thank you for your 5 star review! We're delighted you had a great experience and we're always here to help. Best wishes from your ECCO Team :)

Review collected in partnership with Ecco

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Customer Service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWarringah Mall
6 comments
Ecco
Michele S.Ecco

Hi Liana, I'm sorry to hear you did not have a positive experience :( I am speaking with our store currently and will reach out to you directly to resolve. Best wishes from your ECCO Team

Liana H.
Liana H.

Hi, thank you for your response.
I did call and sent an email to Ecco to try and have it resolved before we went back to the store. We have not heard anything back even to this day.
That was why we turned to third party reviews.

Liana H.
Liana H.
Gerald R.

Gerald R.Metropolitan Adelaide, SA

Shoes feel great

published

One item was not available, but the alternative was just fine. It arrived promptly and was as promised. Great service.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Hi Gerald. Thank you for your 5 star review and support of our product/services. Best wishes from your ECCO Team :)

Review collected in partnership with Ecco

Max

MaxGreater Melbourne (Inner), VIC

Very good service

published

I had a faulty pair of shoes that I returned to the store
The online service team assessed the shoes and offered replacement
I went to the store and tried various styles with excellent service irrespective of knowing they would not get a sale
I emailed the shoe choice details to the online store
They were very quick in their response and arranged delivery which arrived in 5 days
Whether it is in store or online service I would recommend ECCO

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Thank you, Max for your rating and kind words. I'm glad both areas of our business could work together to deliver a positive outcome. All the best from your ECCO Team :)

Review collected in partnership with Ecco

Yas

YasSydney, NSW

Comfort and safety all the way!

published

I have been wearing Ecco sandals for over twenty five years. Love the ease of putting on and taking off the shoes. They mould around your foot to fit super comfortably and the tread on the sole of the shoe makes me feel very safe from fear of slipping or tripping over. Customer service is second to none!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

What a wonderful review! We're most happy you love our product as much as we do and we're most thankful to have you as our loyal customer. All the best from your ECCO Team :)

Review collected in partnership with Ecco

Philippa

PhilippaHunter Region, NSW

  • 2 reviews

Faultless Customer service!!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Good morning and thank you for such a glowing review! We aim to give our customers the best experience possible & we're most happy we could assist! Enjoy your shoes during this beautiful weather :) Best wishes ECCO Team.

Review collected in partnership with Ecco

Larz

LarzGreater Melbourne (Inner), VIC

Waiting for shoes-delivery failed initially

published

Very easy to find what I wanted.

Product range was a pleasant surprise catering for diverse tastes and situations e.g. work rec social.

Purchased a pair of men's casuals and very satisfied which inspired the second purchase.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Hi Larz, thank you for your positive review! If you still need assistance regarding this order or have feedback on how we might improve our service that little extra, please reach out to me at eccoau@ecco.com Best wishes Michele ECCO Team

Review collected in partnership with Ecco

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Kate

KateSouth East Queensland, QLD

Replacement product

published

Purchased online. Sale item. Couple months shoe unglued. Email sent. Received. Exchange available. Sent back faulty per instructions. Choose similar style, price. Within days replacement sent. Happy customer. Highly recommend

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

We LOVE happy customers, Kate. Thank you for taking the time to rate us! Best wishes from your ECCO Team.

Review collected in partnership with Ecco

ECCO Goodwill - Excellent customer service

published

There is something to be said, for treating your customers well.
Ecco shoes may fail, as my did in this instance - but they replaced them (slightly out of warranty) without fault.

It's helpful when you can consider beyond the usual performance and looks, ... will the company support me If I have issues? - or will they solely focus on their short-term bottom line.

Ecco - has done a great job in this instance, of going above and beyond. Excellent customer support.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
1 comment
Ecco
Michele S.Ecco

What a fabulous review! Thank you for your kind words. We're here to support our customers through their entire customer journey, including full support in after-sales. All the best from your ECCO Team :)

Review collected in partnership with Ecco

Great product, exceptional customer service

published

I love the comfort, style and quality of Ecco shoes - I have owned four pairs!
Customer service is reasonable and responsive - I did have an issue with one pair and the team were able to resolve to my satisfaction.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Hi Michael, we are most appreciative of your 5 star review! We're glad we could assist & thank you for continuing to support our brand:) Best wishes Team ECCO

Review collected in partnership with Ecco

ECCO Goodwill

published

Had an issue with the quality of my shoe choice - contacted ECCO who replaced the shoes without applying the warranty which is such a refreshing approach - great goodwill gesture that sets this business apart for the mediocre pack.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
1 comment
Ecco
Michele S.Ecco

Hi Tony. Thank you for your 5 star review and we're most happy we could exceed expectations! All the best from your ECCO Team :)

Review collected in partnership with Ecco

Toni Field

Toni FieldSydney, NSW

Return out of warranty shoes with malfunctioning soles

published

Very good response to my wierd problem with the soles of my shoes by staff at the Chatswood chase store - staff member Ben was very helpful and professional and they subsequently resolved the problem for me.

Customer Service
Return Claim MadeYes
Store LocationChatswood Chase
1 comment
Ecco
Michele S.Ecco

Hi Toni, we do get the weird and wonderful from time to time! Most happy we could assist & best wishes from your ECCO Team :)

The reviewer stated that an incentive was offered for this review

Page 1 of 4
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Questions & Answers

Rebecca

Rebeccaasked

Ecco Shoes

Best boots for the European Christmas markets? They must be comfortable, warm, waterproof and have a suitable tread. Will your recommendation be in-store in any of your locations around Sydney for me to try them on?

2 answers
Ecco
Michele S.Ecco

Hi Rebecca,
Thank you for your inquiry!
Recommended styles that may suit your needs include the following:
ECCO BABETT BOOT (21557311001) This boot has a Goretex lining underneath the leather making the shoe waterproof and a warm lining for the colder climates.
ECCO BABETT BOOT MID-CUT BOOT (21561312001) This boot utilises water repellent Hydromax technology and a warm lining to keep your feet warm.
The Babett sole in the 2 above models offer comfort and has a tread suitable for wintry days.
ECCO AQUET ANKLE BOOT (20709301001) This boot has a waterproof Goretex lining underneath the leather and a textile lining. This offers more of a casual sneaker look.

The ECCO AQUET ANKLE BOOT and ECCO BABETT BOOT are available at our Tuggerah Westfield and DFO Homebush stores. The ECCO BABETT BOOT MID-CUT BOOT is available in our standard retail stores such as Sydney Westfield, Macquarie, Chatswood Chase and Miranda.

If you are interested in tying them on, I would recommend giving the store a call before you head in to confirm availability. Our store’s location and contact details can be found on our Store Locator page: https://au.ecco.com/store-locator
Happy shopping :)

Di W
Di W

Based on all the negative reviews I'm reading, I would say save your money & buy some decent quality genuinely EUROPEAN MADE, because this brand can no longer proudly say that, factories in China & other 3rd world countries, pfft. I was just about to spend a fortune on a pair, thank god for productreview.com.au!!!

Siew-Tuan S.

Siew-Tuan S.asked

Ecco Shoes

Do Ecco do trail runner shoes that accommodate bunions prefer a D width & soft leather.

No answers
Loretta M.

Loretta M.asked

Ecco Shoes

What are Ecco shoes/boots like?
I am travelling to Europe and will be doing a lot of walking.
Just wondering whether Ecco shoes/boots are well made and at the same time, comfortable??
Many thanks

4 answers
Roy
Roy

I've worn the same pair of ecco shoes to Europe for the last four years. We do a lot of walking/hiking: over 10 million steps according to my garmin.I did have lifts installed on the heels and this year, I replaced the insoles. Aside from that, the leather uppers have held up remarkably well. With a little polish, they have maintained a like-new appearance. Mine were made in Portugal. Hopefully, ecco hasn't done like other companies and moved production to Asia.

Deven
Deven

Unfortunately these shoes never arrived due to the late processing of my order and Australia post not delivering the shoes. A very frustrating experience all round.

DRose
DRose

I bought a pr of Ecco Babett boots - lace ups made from oiled leather. Although described as wide fit, they aren't! The leather is stiff & unyielding and often my feet are sore after a few hours. Wouldn't advise buying these boots unless you've got a narrow foot.

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Details

Compare both Ecco Shoes
CategoryOnline Shops and Footwear Shops & BrandsPhysical Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $175.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsNoneNone
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport ShoesCasual & Dress Shoes and Exercise & Sport Shoes
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