Reviewer Photos & Videos
Exceptional Outstanding Customer Satisfaction
I would to congratulate the company in employing someone like Charlie at Essendon DFO store to represent your company with high end brand of shoes.
Charlie went above and beyond in excellent customer service skills and attention to detail in assisting me with my recent purchase.
- Ecco Shoes
- Verified customer
Over the past 20 years I have purchased a number of pairs of Ecco shoes and boots - I think around 15 pairs. I have bought them both in the Ecco shop in Pitt Street mall, and also online. The first thing you notice is the fit; Ecco shoes never require "breaking in" in my experience. They always fit well and are immediately comfortable. My newbuck boots were best "going out" shoes for a few years, then became my everyday knockabout boots, and finally my gardening boots! And they're still going strong!
Several years ago the soles on my black Ecc...o shoes perished and disintegrated due to lack of use (shoes are like muscles - they need to be exercised), and Ecco replaced them for free. How's that for service? Otherwise, all my Ecco shoes are still smart and wearing brilliantly. They just don't wear out! Peter
Review collected in partnership with Ecco
- Online store
- Verified customer
Replacement of my pair shoes - Unbelievable Good Service
I had a small issue with my pair which I bought from US and I reported to ECCO in Australia. And I sent it back to them and they returned me a brand new pair of the similar style in a short period of time with no hesitation. The ECCO Support team were very professional. Thanks again!
Review collected in partnership with Ecco
I bought some new shoes at the Adel HT store! The service from Gail was amazing she was so helpful and accommodating and went above and beyond to find what I was looking for!
Definitely will shop there again!
Perfect Fit, comfort and quality
The staff helped me find the perfect black boots I needed for winter. The quality is impeccable, from the soul to the leather to the general craftsmanship. The comfort from the soul ensures I can wear them all day and not have sore feet at the end of it. They finish my perfect look with jeans or a skirt. I don't think I would have bought them off the shelf myself so was so grateful that the staff convinced me to try them on. They listened to what I was looking for and advised accordingly without being pushy. I hate pushy sales people but this was a pleasurable experience
Poor service on defective product
I purchased a pair of walking sandals from the Canberra store. They had a manufacturing defect which became evident when I wore them. When trying to return them and get a replacement ( I had the receipt) I was told they would send them to head office to be assessed as to whether they would replace them and as I had worn them a refund was out of the question. Both of these actions are illegal in Australia according to Australian Consumer Law. I persisted with the store manager and she reluctantly agreed to replace then and then tried to upsell me shampoo and water shield. I’ll never buy Ecco again.
Great Customer Service at Camberwell
I bought some Ecco shoes 4 years ago, and I’ve been so happy with them that I went to buy another pair this morning. My old shoes have an orange sole, and orange laces - they are pretty fabulous! Like before, I went back to your store in Burke Road, Camberwell.
If there had been a similar pair of shoes (i.e. orange sole and laces) in your store this morning I would have bought them. Sadly that style is no longer on offer. I couldn’t find anything in your new model line-up that was quite as lovely. Your store manager - I think her name is Lean...na - however suggested we look at some pictures on your website. We found some shoes from last year’s range that I liked, and then she called a few stores to see if they had any. We found some in Essendon......... and they are going to be sent to me by mail. I am so very impressed with the service I enjoyed this morning. I look forward to getting my new shoes soon. If they are half as good as those that I bought 4 years ago, I will be very happy. Congratulations on a good product, and for your excellent customer service. Regards, Graeme Parncutt
I bought a pair of Ecco shoes from their Moorabbin store and I clearly remember the sales representative telling me about the strength of the yak leather, the quality of the shoe was obvious. It is now just over four years ago since I bought the shoes and I still wear them on my daily walk, the laces are original and the uppers are still in near perfect condition. I've made a small home repair of the heels because I can't bear to lose these shoes just yet. I'm sure Ecco would prefer me to buy a new pair, which I will when the time comes, but in the meantime I'll continue to enjoy this quality product.
These golf shoes have lasted just barely a year. The spikes have fallen out with the socket so the spikes can not be replaced. A total waste of money. Sad.
Questions & Answers
Best boots for the European Christmas markets? They must be comfortable, warm, waterproof and have a suitable tread. Will your recommendation be in-store in any of your locations around Sydney for me to try them on?
Thank you for your inquiry!
Recommended styles that may suit your needs include the following:
ECCO BABETT BOOT (21557311001) This boot has a Goretex lining underneath the leather making the shoe waterproof and a warm lining for the colder climates.
ECCO BABETT BOOT MID-CUT BOOT (21561312001) This boot utilises water repellent Hydromax technology and a warm lining to keep your feet warm.
The Babett sole in the 2 above models offer comfort and has a tread suitable for wintry days.
ECCO AQUET ANKLE BOOT (20709301001) This boot has a waterproof Goretex lining underneath the leather and a textile lining. This offers more of a casual sneaker look.
The ECCO AQUET ANKLE BOOT and ECCO BABETT BOOT are available at our Tuggerah Westfield and DFO Homebush stores. The ECCO BABETT BOOT MID-CUT BOOT is available in our standard retail stores such as Sydney Westfield, Macquarie, Chatswood Chase and Miranda.
If you are interested in tying them on, I would recommend giving the store a call before you head in to confirm availability. Our store’s location and contact details can be found on our Store Locator page: https://au.ecco.com/store-locator
Happy shopping :)
Based on all the negative reviews I'm reading, I would say save your money & buy some decent quality genuinely EUROPEAN MADE, because this brand can no longer proudly say that, factories in China & other 3rd world countries, pfft. I was just about to spend a fortune on a pair, thank god for productreview.com.au!!!
Do Ecco do trail runner shoes that accommodate bunions prefer a D width & soft leather.
What are Ecco shoes/boots like?
I am travelling to Europe and will be doing a lot of walking.
Just wondering whether Ecco shoes/boots are well made and at the same time, comfortable??
I've worn the same pair of ecco shoes to Europe for the last four years. We do a lot of walking/hiking: over 10 million steps according to my garmin.I did have lifts installed on the heels and this year, I replaced the insoles. Aside from that, the leather uppers have held up remarkably well. With a little polish, they have maintained a like-new appearance. Mine were made in Portugal. Hopefully, ecco hasn't done like other companies and moved production to Asia.
Unfortunately these shoes never arrived due to the late processing of my order and Australia post not delivering the shoes. A very frustrating experience all round.
|Category||Online Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$175.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
|Type of Footwear Offered||Casual & Dress Shoes and Exercise & Sport Shoes||Casual & Dress Shoes and Exercise & Sport Shoes|
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