I had a faulty pair of shoes that I returned to the store
The online service team assessed the shoes and offered replacement
I went to the store and tried various styles with excellent service irrespective of knowing they would not get a sale
I emailed the shoe choice details to the online store
They were very quick in their response and arranged delivery which arrived in 5 days
Whether it is in store or online service I would recommend ECCO

I have been wearing Ecco sandals for over twenty five years. Love the ease of putting on and taking off the shoes. They mould around your foot to fit super comfortably and the tread on the sole of the shoe makes me feel very safe from fear of slipping or tripping over. Customer service is second to none!

This is the fifth pair of shoes that I bought online of Ecco. I love all of them. Very comfortable. The costumer services is very good as well. Always helpful. The last shoes had factory faulty but they changed that within 3 days.

I had an online order which was delayed in transit and eventually noted as “lost” by Australia Post after lengthy COVID related delays. Ecco customer service were great- apologized, chased up Aust Post and promptly issued a refund and a discount voucher.

I made an error with my return. The online store was quick to reply to my emails and to fix the problem

The shoe laces were difficult to stay tied even with a double knot. They were replaced very quickly but unfortunately with the same fabrication. We appreciated the timely assistance anyway.

Ecco refuses to do anything about shoes that do not fit - even in COVID in Victoria. This is not my error. I own 3 pairs, and two are perfect. One pair is clearly much bigger but ecco takes no responsibility.

This is the first time I have used on line shopping. I have very sore feet with lots of problems and my doctor told me to get a pair of shoes fromEcco.

I never did my order perfect the first time but I was very lucky the staff acted for me. Iam about to oder another style of shoe, Iam so happy with ecco. Stay safe with happy feet Lyn

To the Staff at Ecco Canberra Centre,

Thank you for your great customer service. I rang on the Friday of the long weekend asking for a pair of shoes which you had in store, the staff member apologised in advance for putting me on hold until she located the shoes - which was not very long by the way. The computer system had just been upgraded and they had difficulties with processing my payment, another staff member stepped in to try and work through the new system but unfortunately it was unsuccessful. I come from Brisbane and could not get ...

Having purchased a pair of Ecco's in Ireland late last year I wore them for the next few weeks. They were so comfortable and stylish. On returning to Australia i saw that they had started to split a little on the side and immediately contacted Ecco Customer service. Their customer care and service was outstanding. Ecco paid for me to send the shoes to them in Sydney and replaced them with shoes of my choice to the same value. Unfortunately when i got them the sizing was a little different to my original pair and i once again had to contact them...

Very easy to find what I wanted.

Product range was a pleasant surprise catering for diverse tastes and situations e.g. work rec social.

Purchased a pair of men's casuals and very satisfied which inspired the second purchase.

Purchased online. Sale item. Couple months shoe unglued. Email sent. Received. Exchange available. Sent back faulty per instructions. Choose similar style, price. Within days replacement sent. Happy customer. Highly recommend

I own several pairs of ECCO shoes, ranging from business shoes through casual footwear and sandals.
Recently I was dismayed to find that the sole of a pair of shoes had failed.
The shoes were more than 12 months old but when I contacted the ECCO Customer Service Department I was treated very well, I was asked for proof of purchase and photographs of the shoes. ECCO Arranged return of the shoes and a replacement pair was dispatched very promptly.
I have been extremely happy with the customer service I have received.

There is something to be said, for treating your customers well.
Ecco shoes may fail, as my did in this instance - but they replaced them (slightly out of warranty) without fault.

It's helpful when you can consider beyond the usual performance and looks, ... will the company support me If I have issues? - or will they solely focus on their short-term bottom line.

Ecco - has done a great job in this instance, of going above and beyond. Excellent customer support.

I love the comfort, style and quality of Ecco shoes - I have owned four pairs!
Customer service is reasonable and responsive - I did have an issue with one pair and the team were able to resolve to my satisfaction.

Had an issue with the quality of my shoe choice - contacted ECCO who replaced the shoes without applying the warranty which is such a refreshing approach - great goodwill gesture that sets this business apart for the mediocre pack.

Very good response to my wierd problem with the soles of my shoes by staff at the Chatswood chase store - staff member Ben was very helpful and professional and they subsequently resolved the problem for me.

After owning a pair of shoes over five years when I discovered a problem, Even though they were out of warranty, the Company replaced the shoes with a new pair, immediately on notification.

The only problem was how to choose between the many options available
Once I'd made my selection and checked out, the shoes were delivered in a few days!

Excellent shoes, excellent service

Catherine

The store was well set out, comfortable and clean. This is very important during these difficult times.
An excellent variety of shoes and goods available.
I’m very satisfied with my sandals and I think they’ll last a lifetime.