One of the best brokerage service I have ever received.
I would like to specifically quote Adrian Hartanto (Senior Home Loan Specialist) at eChoice and appreciate his perseverance, focus and determination to handling every case diligently. Adrian is very pragmatic and always puts common sense first and strives to achieve the best results for the customers. He would go extra mile always to get the job done.
100/100 for Adrian's efforts and I would ANYDAY refer others to reach out to him for any refinance, new finance deals. True professional and definitely a go to person in the lending world.
The reviewer stated that an incentive was offered for this review
I've used echoice a number of times. Their no hassle, no bull approach is second to none. They really make this stressful process, stress free. 11/10 for our broker Shane Heness. What a legend. He really needs to be paid more $.
Look forward to using echoice in the future. Dan and Aimee. Nth Qld.
I was dealing with Shane Heness, he went above and beyond what he had to do to make refinancing quick and easy. Would not hesitate to use echoice again or recommend them. A very positive experience!
Best home loan customer service service!
It was very surprised that I got served by the best customer service from Adrian Hartanto. He has not only helped me with my achievement for home loan approval but also went out of his way to helped me understand how the process of buying a home as well. I never could thank him enough. I would 100% give him 10 out of 10 and recommended for anyone wanting to get a home loan from echoice.
The reviewer stated that an incentive was offered for this review
We were working with Shane Heness,he provided excellent service,always keeping us up to date, with everything,just couldn't do enough for us,and got us a great deal as we were doing a consolidated home loan,which required alot more work than just your standard hpme loan,and no we didn't receive any unexpected extra cost related to the loan.
Great communication & knowledge
We used Shane Heness at EXhoice for a refinance & a new home loan. Shame knew the products well, kept us informed of options & progress & guided us through both transactions. I highly recommend Shane & will use him again.
Very professional and efficient
Shane Heness was very efficient, knowledgeable and professional. He listened to our objectives of re-financing and presented and explained applicable products to meet our needs. Shane's communication and follow up from the beginning to the very end has been very impressive. I would not hesitate in recommending Shane to our family and friends for their financial needs.
Buy this man a beer!!!
Chris at Echoice Loans is one of the most professional people I have encountered in Australia. Extremely good communicator who is happy to take the time to help you through the process from start to finish and beyond. Chris is warm and friendly and very easy to build rapport with.
We understood very clearly all aspects of each option given to us and there were no fee's that we were not aware of or comfortable with. The honesty and openness made the whole thing SO much more pleasant!
As first time home loaners - we asked Chris many many questions and he always took the time to explain and guide us.
I would not hesitate to go through Chris again and will definitely recommend him to everyone I know. Thank you Chris, you rock!!
Thank you Shane Heness for making our first Home Owenership journey such a fantastic experience!!
Shane is truly an organized and meticulous individual, always providing us with timely updates on our home loan application. As first time buyres, I must admit it ia a daunting task trying to understand the many different mortgage products out there, its features and benefits, how it will impact me and my family financially - and Shane made it exceptionally easy for us to understand! Shane took the time and made sure that he fully understood our circumstances and that we too fully understood what was available in the market then. His communicat...ion and follow up is second to none - from documentation submission, progress updates, next steps etc, it was smooth sailing all the way for us... and just in time to move in to our home just before Christmas too !! I would not hesitate to recommend Shane to anyone looking to buy their first home or maybe to refinance. Top bloke. Thanks again Shane, me and my family are truly grateful for all your help. Merv
Could not have happened without Chris Hutton
I have never interacted with such a professional person in the finance industry like Chris before. Chris either has a magic wand or just knows his job very well, Chris makes it happen - I would call him the dream maker
Thank you Shane Heness
After an emotional, drawn out, beyond stressful 3 years of unsuccessful dealings with our previous broker (who essentially gave up on us and told us we were out of options), we reached out to Shane via eChoice.
From the very beginning (first point of contact we received from Shane was within 24 hours from our initial online enquiry) we couldn't have been happier.
Shane did all the hard work for us! Communication was next level. Clear, concise requests for documents and paperwork, prompt confirmations when things were lodged and updates all the ...
Thank you very much Chris
I would love to express our appreciation to Christopher Hutton who helped us get a home loan. Friends referred him to us said he is very good. He is great with what he is doing. He is very professional and supportive. He is also great with communication and very organised. We really enjoyed our experiences with his help. We wouldn't be able to get the loan without his help. He is the one who can take care of you through the process of securing finance. Please give him a call if you need help. We also would surely recommend Chris to our family and friends.
True example of great customer service
I don't normally leave a review unless it is something out of ordinary. Excellent customer service from Adrian from eChoice is one such example. From the beginning to the end of finance approval process he is always once step ahead. Any questions or concerns, he will try to address them immediately. He always try to understand your requirements and tries to meet. Can't praise high enough for his confidence, calm and collective approach.
Thank you Shane and echoice
Shane has been very supportive from the start of us buying our second home. He is very organised and excellent with communication and following things through. Shane was very successful in getting us a loan with a comparative lower rate and kept us informed through the whole process. We would surely recommend Shane and echoice to our friends and relatives.
Great service and result!
We worked with Shane Heness who helped us get a home loan for our investment property. The service from eChoice has been fantastic from the first call. Shane has always been there and helped us select the best choice for us. Everything went smoothly - I highly recommend Shane and eChoice to anyone looking for a home loan. Btw Shane is very knowledgeable and if you are self employed, be sure to call him.
Great service, great outcome
Adrian has assisted us refinance and get an investment property that has allow us to decrease our debt and increase our income in the years running up to our retirement.
Professional, Respectful and Reliable service
Shane Heness provide an excellent level of service. The process was easy to follow, we were offered different options from different lenders and settled on the best outcome for our situation.
Shane explained each step of the process and was thorough in outlining what was required.
As we were travelling at the time of our purchase, Shane made himself available to catch up on the phone when we had reception.
This is definitely the future of home lending and we would highly recommend Shane and the echoice platform to any potential lenders
Australia's number 1 broker hands down
After shopping around I decided to go with echoice.
More importantly I managed to get paired with the most reliable and down to earth broker in Adrian Hartanto.
Made the whole process very easy and straight forward.
Adrian Hartanto answered all my questions and was very reliable. His super kind and his cheerful attitude made the whole process of getting our loan
refinancing a breeze
Hope u are as lucky as I am and in getting Adrian to help you with your loan process
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