The broker initially assigned was helpful, reliable and easy to deal with. Our application was then handed over to a “senior broker” who has dragged our application out for over six months, takes weeks to respond to calls or emails, has requested information from us at least half a dozen times due to time lapsing and has had us repeat verifications because she hadn’t bothered to check to file to see what was done prior to taking over. There was no need to change brokers. We were more than happy with our first broker. The senior broker made a complete mockery of the situation and we will never use this service again, nor will we ever recommend it
Divya (Home Loan Specialist) customer service is outstanding. I got a positive outcome after trying many times and was turned down. She is thorough, attentive and professional. She never gave up and was upfront which made it genuine. She enabled a dream to finally become a reality. There were hurdles but her tenacity and persists turned to success. She believed in me and our repour working together was refreshing. Most importantly even though it was difficult dealing with banks she made the whole process painless. Words cannot express my grati...tude. If I could recommend anyone would definitely would be Divya. I have already recommended her services to many of my friends thinking of home loans or refinancing their home loans. A huge thank you to Divya. It has been a pleasure to share this journey with you.
Adrian Hartanto from EChoice was professional & supportive throughout our recent home loan refinance. He gave us sound advice and made suggestions that suited our situation. We have refinanced before & it was a nightmare, not this time around - Adrian communicated with us every step of the way & it was a really prompt and smooth service. I'd highly recommend Adrain's service to anyone considering using a broker. Deb & Nigel
Job well done
I would like to thank Chris Hutton for your help arranging the refinance of our home loan at a good rate and low fees.
Hassle free transaction from start to settlement with great follow up.
Chris was there to answer any question we had and made the process easy.
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I am very pleased with my new home loan and i cannot thank Chris Hutton enough for helping me through this process i would recommend him to anyone contemplating refinancing
June 19th 2019 Update: Chris Hutton Broker
I was very pleased the way Chris handled our refinance with CBA we had a little hiccup with daughters credit rating but Chris helped us through it thoroughly recommend him
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