Shane Hennes echoice
After an drawn out, and stressful 3 years of unsuccessful dealings with my bank trying to refinance (who essentially gave up on me and told me I was out of options), I reached out to Shane via eChoice.
From the very beginning (first point of contact I received from Shane was within 24 hours from our initial online enquiry) I couldn't have been happier.
Shane did all the hard work for me! Communication was perfect. Clear, concise requests and understanding of all documents and paperwork was perfect , prompt confirmations when things were lodged and updates all the way thru I will be contacting Shane in the future
Exceptional Customer Services
Recently we had two loans refinanced to Macquarie Bank through Shane Heness‘ assistance. During the process (which was very complicated and frustrating due to the original lender’s several errors while handling the discharge and settlement) Shane’s given us professional and exceptional customer services. Shane was always very quick to answer our enquires and always provided updates on a regular, almost daily, basis. His advice was succinct and helpful. He was patient and calm when any issue emerged and he could always provide great advice deal...ing with the issues. He is very knowledgeable about the product he was managing and always makes decisions in the best interest of the customers. We very strongly recommended to any one who wishes to borrow loans without any hesitation! Thanks again Shane, very much appreciated! Tim and Ying, Scarborough
Divya (Home Loan Specialist) customer service is outstanding. I got a positive outcome after trying many times and was turned down. She is thorough, attentive and professional. She never gave up and was upfront which made it genuine. She enabled a dream to finally become a reality. There were hurdles but her tenacity and persists turned to success. She believed in me and our repour working together was refreshing. Most importantly even though it was difficult dealing with banks she made the whole process painless. Words cannot express my grati...tude. If I could recommend anyone would definitely would be Divya. I have already recommended her services to many of my friends thinking of home loans or refinancing their home loans. A huge thank you to Divya. It has been a pleasure to share this journey with you.
Thanks to echoice we now have hundreds of dollars a week spare after refinancing and consolidating debt.
Michael was polite and punctual throughout the the whole process from start to end.
The refinancing process was a little drawn out due to COVID-19 and the bank we were refinancing with however Michael kept us up to date with regular progress reports.
At the end of the day, we have a good result, more money in the pocket!!
Excellent service from Shane - great experience.
Shane Heness provided outstanding service, making the confronting task of refinancing a mortgage and taking out a new home loan, painless, efficient and quick. Shane was always a pleasure to deal with, with a friendly, positive manner. Nothing was ever too much trouble for Shane and he was always very prompt with communications and replies. He was always able to answer all our questions and was very quick to respond to any issues that arose. A faultless experience. Can't recommend Shane highly enough.
The best Advice and Support
Duncan provided me with thorough well researched information regarding my home loan application, then proceeded to assist me through every stage. I cannot speak highly enough of him and all his help. This process was made so easy Thank you! I definitely recommend Duncan to anyone.
Smooth refinancing process plus saved us money
Our experience with Shriya Ghai has been so honest and professional from day one. It was such smooth and pleasant dealing with her that, apart from her saving us a lot of money by refinancing couple of mortgages, she was genuinely kind and trustworthy. This a broker who genuinely made things looked easy and has assisted us step by step until it was finalised.
We hope you can help more people out there looking for the best deal for their investments.
Loan with Comm Bank
I found the loan was handled in a professional well organized manner we had a great experience and I would highly reccomend our broker to anyone. It gave our family the security it needed financially
ANZ home loan
I was very happy with the help that has been provided. The explanation was very good and clear and help me make the decision.
There wasn’t any extra charge.
Divya Gupta Help me in this process.
Good profesional services
Good customer service.
Thank you Shriya Ghai for helping through.
No extra cost. Had some little issues at the beginning of the process but everything was fixed.
Got offered a good rate
Exactly what we asked for
We had very specific goals in refinancing our mortgage. Michael Boateng found exactly what we were after and looked after the entire process. Very happy to recommend Michael and eChoice.
We originally purchased our home through eChoice in 2009, so they were the obvious choice for us again.
Works hard to support you
Michael Boateng assisted us greatly through clear and timely communication. Whilst the banks don’t make this process simple, Michael followed through diligently and delivered us a substantial saving. Thank you Michael and eChoice.
My customer service experience with Shane Heness from eChoice was fantastic throughout the whole process. Shane is very supportive, he treated me with the utmost respect, and he is extremely professional. I would highly recommend Shane to anyone because you are in very good hands. Again, thank you Shane.
Excellent service - very over and above !!
Our experience in refinancing with EChoice and the wonderful Harry Park was fantastic. Nothing was too much trouble and he was able to secure us a very good interest rate in a timely manner. Thankyou Harry
The reviewer stated that an incentive was offered for this review
Our customer service experience with Shriya Ghai from eChoice was awesome! She got us the best interest rate and has saved us a lot of money. There were no unexpected extra costs with our refinance and it all went so smoothly, even with the current situation (Covid-19).
We cannot thank Shriya enough for her constant emailing and letting us know what was going on at every step, It was an absolute pleasure working with her! Shriya treated us with the utmost respect and was extremely professional all the time and made a hard choice for us a very easy one in the end... Thank you Shriya & eChoice , its been a pleasure doing business with you!
Seamless transition Home loan refinancing!
I finally shopped around for a better home loan, and after finding eChoice i was quickly greeted by Shriya Ghai, who was very kind, helpful and professional. I had been putting off changing banks for a long time, but i am so glad I did. I discovered I could borrow more - if needed, and it was much lower than Westpacs interest rates.
Thanks again Shriya, & Macquarie Bank
Divya Gupta of echoice is a gem
Divya turned the daunting process of refinancing my home loan into a breeze. From thoroughly explaining all my options, completing paperwork, getting back to me each time I needed a different aspect calculated- never making me feel like I was a pain with all my questions. I never had to wait ages for a response as she was always prompt in responding to me. Divya is professional, efficient and friendly- I cant thank Divya enough for helping me through the process and would absolutely recommend her to my family and friends
Made getting a loan simple
Rajdip was a top bloke. He gave us a bunch of options, talked us through what we could choose and when it came time to make the applications he came to our house to help us fill in the paperwork and get it underway. 10/10 great service.
The reviewer stated that an incentive was offered for this review
Holly Hubbard is amazing
From the start of organising our refinancing to the end she was great. Very professional and knowledgeable. She was very patient and explained everything really well . From the first phone call to the company till the last one with Holly we felt very comfortable. The customer service was outstanding. Thank you Holly
We would happily recommend her and eChoice to everyone
Job well done Chloe!
Chloe Boyce-Mortlock was extremely helpful and efficient in helping us refinance. We were quite busy and dis-organised with our paperwork yet Chloe remained pro-active in assisting us to locate documents and ensuring we were not overwhelmed. Our employment was not straight forward yet she managed to get our application processed with ease when we were expecting difficulty. Very happy with our rate and cashback. Thanks Chloe, we will certainly be recommending your services!
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