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eChoice

eChoice

4.8 from 309 reviews · View Statistics

Reviews

5.0

53 reviews
5
(51)
4
(2)
3
(0)
2
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1
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Steven C

Steven CHobart, TAS

Excellent service from Shane - great experience.

published

Shane Heness provided outstanding service, making the confronting task of refinancing a mortgage and taking out a new home loan, painless, efficient and quick. Shane was always a pleasure to deal with, with a friendly, positive manner. Nothing was ever too much trouble for Shane and he was always very prompt with communications and replies. He was always able to answer all our questions and was very quick to respond to any issues that arose. A faultless experience. Can't recommend Shane highly enough.

Loan TypeVariable Rate
Loan used forInvestment Property

The best Advice and Support

published

Duncan provided me with thorough well researched information regarding my home loan application, then proceeded to assist me through every stage. I cannot speak highly enough of him and all his help. This process was made so easy Thank you! I definitely recommend Duncan to anyone.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2020
Loan used forRefinancing

Smooth refinancing process plus saved us money

published

Our experience with Shriya Ghai has been so honest and professional from day one. It was such smooth and pleasant dealing with her that, apart from her saving us a lot of money by refinancing couple of mortgages, she was genuinely kind and trustworthy. This a broker who genuinely made things looked easy and has assisted us step by step until it was finalised.
We hope you can help more people out there looking for the best deal for their investments.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateOctober 2020
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Jeannie & Pedro - lovely to hear you had such a great experience with our broker Shriya. I will pass on the message.

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Smurf

SmurfEllenbrook

  • 2 reviews
  • 1 like

Loan with Comm Bank

published

I found the loan was handled in a professional well organized manner we had a great experience and I would highly reccomend our broker to anyone. It gave our family the security it needed financially

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forRefinancing
Sara

SaraMetropolitan Adelaide, SA

ANZ home loan

published

I was very happy with the help that has been provided. The explanation was very good and clear and help me make the decision.
There wasn’t any extra charge.
Divya Gupta Help me in this process.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Sara , we're glad that you had such a great experience with our broker Divya.

Good profesional services

published

Good customer service.
Thank you Shriya Ghai for helping through.
No extra cost. Had some little issues at the beginning of the process but everything was fixed.
Got offered a good rate
Thank you

Transparency
Customer Service
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Arturas - Thanks for your review, we really appreciate it and am glad you're happy with the outcome :)

Exactly what we asked for

published

We had very specific goals in refinancing our mortgage. Michael Boateng found exactly what we were after and looked after the entire process. Very happy to recommend Michael and eChoice.
We originally purchased our home through eChoice in 2009, so they were the obvious choice for us again.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Mandy - Thanks for such a great review. We're happy to hear you had such a great refinancing experience. I will pass on this message to Michael.

Rob M

Rob MCentral Queensland, QLD

  • 2 reviews
  • 1 like

Works hard to support you

published

Michael Boateng assisted us greatly through clear and timely communication. Whilst the banks don’t make this process simple, Michael followed through diligently and delivered us a substantial saving. Thank you Michael and eChoice.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hey Rob - Thanks for leaving a review, it's made our day knowing you've had success with our broker Michael.

Great Service

published

My customer service experience with Shane Heness from eChoice was fantastic throughout the whole process. Shane is very supportive, he treated me with the utmost respect, and he is extremely professional. I would highly recommend Shane to anyone because you are in very good hands. Again, thank you Shane.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
eChoice
eChoice H.eChoice

Hi Cathy - We really appreciate this lovely review. I will pass on the message to Shane.

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Chris

ChrisGreater Melbourne (Inner), VIC

Excellent service - very over and above !!

published

Our experience in refinancing with EChoice and the wonderful Harry Park was fantastic. Nothing was too much trouble and he was able to secure us a very good interest rate in a timely manner. Thankyou Harry

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hiya Chris - We're very happy to hear you were able to secure the right deal for you. I'll pass on the message to Harry.

The reviewer stated that an incentive was offered for this review

Jo Lindhe

Jo LindheGippsland, VIC

Amazing Service

published

Our customer service experience with Shriya Ghai from eChoice was awesome! She got us the best interest rate and has saved us a lot of money. There were no unexpected extra costs with our refinance and it all went so smoothly, even with the current situation (Covid-19).
We cannot thank Shriya enough for her constant emailing and letting us know what was going on at every step, It was an absolute pleasure working with her! Shriya treated us with the utmost respect and was extremely professional all the time and made a hard choice for us a very easy one in the end... Thank you Shriya & eChoice , its been a pleasure doing business with you!

Transparency
Customer Service
Application Process
Timeliness
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Jo - Thank you for such a great review for our broker Shriya - its amazing that we can continue to help our customers despite these unfortunate circumstances.

Jordan

JordanGreater Melbourne (Outer), VIC

Seamless transition Home loan refinancing!

published

I finally shopped around for a better home loan, and after finding eChoice i was quickly greeted by Shriya Ghai, who was very kind, helpful and professional. I had been putting off changing banks for a long time, but i am so glad I did. I discovered I could borrow more - if needed, and it was much lower than Westpacs interest rates.
Thanks again Shriya, & Macquarie Bank

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateSeptember 2020
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Jordan - It's great to hear you had such kind and patient service from Shriya, I'll pass on the message :)

Noelene

NoeleneSydney, NSW

Divya Gupta of echoice is a gem

published

Divya turned the daunting process of refinancing my home loan into a breeze. From thoroughly explaining all my options, completing paperwork, getting back to me each time I needed a different aspect calculated- never making me feel like I was a pain with all my questions. I never had to wait ages for a response as she was always prompt in responding to me. Divya is professional, efficient and friendly- I cant thank Divya enough for helping me through the process and would absolutely recommend her to my family and friends

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Noelene - We love that you had such a wonderful refinancing journey with Divya. It's great to hear that the process was less daunting for you with her.

Luke

LukeSydney, NSW

Made getting a loan simple

published

Rajdip was a top bloke. He gave us a bunch of options, talked us through what we could choose and when it came time to make the applications he came to our house to help us fill in the paperwork and get it underway. 10/10 great service.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used forInvestment Property
1 comment
eChoice
eChoice H.eChoice

Thanks Luke for your review. We're very happy to hear you had such a smooth experience with our broker Rajdip.

The reviewer stated that an incentive was offered for this review

Jeffrey

JeffreyWide Bay-Burnett, QLD

Holly Hubbard is amazing

published

From the start of organising our refinancing to the end she was great. Very professional and knowledgeable. She was very patient and explained everything really well . From the first phone call to the company till the last one with Holly we felt very comfortable. The customer service was outstanding. Thank you Holly
We would happily recommend her and eChoice to everyone

Application Process
Timeliness
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Thanks Jeffrey for such a great review, we appreciate it. I will share this with Holly. :)

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Rebecca G

Rebecca GIllawarra, NSW

Job well done Chloe!

published

Chloe Boyce-Mortlock was extremely helpful and efficient in helping us refinance. We were quite busy and dis-organised with our paperwork yet Chloe remained pro-active in assisting us to locate documents and ensuring we were not overwhelmed. Our employment was not straight forward yet she managed to get our application processed with ease when we were expecting difficulty. Very happy with our rate and cashback. Thanks Chloe, we will certainly be recommending your services!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Amazing! Thank you for your review Rebecca, I have passed this along to our team.

Mistie

MistieGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Thank You Very Much, Shane

published

Shane picked up my case from another broker and I'm so surprised he has handled my 2 loans so well. He was very knowledgeable, responsible and proactively followup with the banks for both of my cases. He even responded to me during the weekend when I got my new home. Without him, I would be very lost. I would definitely recommend Shane and eChoice to my friends.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJuly 2020
Loan used forInvestment Property
1 comment
eChoice
eChoice H.eChoice

Hi Mistie - We really appreciate this review and will let Shane know.

Great customer service A+

published

Tareq Ghafoor was an absolute pleasure to deal with. He is very knowledgeable and and efficient in his service delivery. The whole process of refinancing was made simple and in my best interest. I felt valued, thank you.

Transparency
Customer Service
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Andrea! We're happy to hear your refinancing journey was so smooth thanks to Tareq. We'll make sure to pass on the message to him.

Julian

JulianGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

A pleasant experience and a very professional service

published

Shriya Ghai was focused in delivering the best package that will suit my needs. She fight with the bank for the lowest interest rate that can be offered for my mortgages, and it came with no expenses for us. She gave me all the support and the best advice along the way from the first time we spoke until the final settlement of the loans. Thank you for the great job you have done.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
eChoice
eChoice H.eChoice

Hey Julian - it's fantastic to read this great review. We have passed this onto Shriya :)

Bernessa

BernessaSouth East Queensland, QLD

Great experience refinancing with echoice

published

I have used echoice in the past and thought it was time to retouch base with them and see what our options may be. We were assigned to Shriya Ghai and she looked after us through out the process. I found when I had queries and questions she contacted me both via phone and email to explain the process and was always very fast at responding. I found she and I could have both communicated a bit more thoroughly about certain areas but overall she provided a great service and we will look to use echoice again.I cant reiterate how fantastic the response time was from Shriya Ghai. I felt like I was her only customer as she always had time to talk, knew my case and circumstances and followed up quickly.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Bernessa! Thank you for such a great review. We're happy to hear Shriya and our team could help you on your refinancing journey. It's also always great to hear when a customer returns back :)

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Questions & Answers

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Paul H.asked

How do I need to get the latest

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whiteyasked

house stamp duty south aust, no FINANCE NEEDED

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