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eChoice

eChoice

4.8 from 318 reviews · View Statistics

Reviews

5.0

69 reviews
5
(67)
4
(2)
3
(0)
2
(0)
1
(0)
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Craig

CraigSouth East Queensland, QLD

Shane Hennes echoice

published

After an drawn out, and stressful 3 years of unsuccessful dealings with my bank trying to refinance (who essentially gave up on me and told me I was out of options), I reached out to Shane via eChoice.
From the very beginning (first point of contact I received from Shane was within 24 hours from our initial online enquiry) I couldn't have been happier.
Shane did all the hard work for me! Communication was perfect. Clear, concise requests and understanding of all documents and paperwork was perfect , prompt confirmations when things were lodged and updates all the way thru I will be contacting Shane in the future

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
eChoice
eChoice H.eChoice

Hi Craig! We couldn't be more happy to hear about your fantastic experience with our broker Shane. It's great to hear that your home loan journey went so smoothly. I will pass along the message to Shane.

Emmanuel

EmmanuelWide Bay-Burnett, QLD

Excellent Service, exceptional results, over and beyond.

published

I got an exceptional and excellent customer service from Divya Gupta.

Firstly, she satisfactorily secured the loan for a property on a tight deadline from the developer. This was exceptionally remarkable as she literally 'fought' back-and-forth with all the pedantic requirements of the lending bank.

Secondly, she satisfactorily refinanced another property with a good refinance bonus.

I really do appreciate all you efforts and I'll gladly recommend Divya to all my contacts.

Thank you so very much.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
2 comments
eChoice
eChoice H.eChoice

Hi Emmanuel – it's lovely to hear you had such a wonderful experience with our broker Divya. I will pass on the message to her :)

Emmanuel
Emmanuel

Thank you

Tim and Nina

Tim and NinaCanberra

  • 3 reviews
  • 2 likes

Exceptional Customer Services

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Tim & Nina - this is fantastic news! We love hearing about how our brokers and their customer stories. Thank you so much for the recommendation.

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Stephen

StephenPeel, WA

Great service

published

Great service. Christopher Hutton bent over backwards to sort a loan for me. I strongly recommend anyone to use his services.
I didn't receive any unexpected cost.
The rate was a little bit high but I'm very happy.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forSecond Home
1 comment
eChoice
eChoice H.eChoice

Hi Stephen - we're happy to hear that you had a great experience with Chris!

Good result

published

Thanks to echoice we now have hundreds of dollars a week spare after refinancing and consolidating debt.
Michael was polite and punctual throughout the the whole process from start to end.
The refinancing process was a little drawn out due to COVID-19 and the bank we were refinancing with however Michael kept us up to date with regular progress reports.
At the end of the day, we have a good result, more money in the pocket!!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi there! Thank you for sharing your experience with us - I'll be sure to let Michael know :)

Steven C

Steven CHobart, TAS

Excellent service from Shane - great experience.

published

Shane Heness provided outstanding service, making the confronting task of refinancing a mortgage and taking out a new home loan, painless, efficient and quick. Shane was always a pleasure to deal with, with a friendly, positive manner. Nothing was ever too much trouble for Shane and he was always very prompt with communications and replies. He was always able to answer all our questions and was very quick to respond to any issues that arose. A faultless experience. Can't recommend Shane highly enough.

Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
eChoice
eChoice H.eChoice

Hi Steven, thanks so much for sending through such a great review - we're very happy to hear that your experience with Shane was so rewarding.

Katherine

KatherineSydney, NSW

  • 2 reviews
  • 1 like

The best Advice and Support

published

Duncan provided me with thorough well researched information regarding my home loan application, then proceeded to assist me through every stage. I cannot speak highly enough of him and all his help. This process was made so easy Thank you! I definitely recommend Duncan to anyone.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateOctober 2020
Loan used forRefinancing

Smooth refinancing process plus saved us money

published

Our experience with Shriya Ghai has been so honest and professional from day one. It was such smooth and pleasant dealing with her that, apart from her saving us a lot of money by refinancing couple of mortgages, she was genuinely kind and trustworthy. This a broker who genuinely made things looked easy and has assisted us step by step until it was finalised.
We hope you can help more people out there looking for the best deal for their investments.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateOctober 2020
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Jeannie & Pedro - lovely to hear you had such a great experience with our broker Shriya. I will pass on the message.

Smurf

SmurfEllenbrook

  • 2 reviews
  • 1 like

Loan with Comm Bank

published

I found the loan was handled in a professional well organized manner we had a great experience and I would highly reccomend our broker to anyone. It gave our family the security it needed financially

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi there! Thanks for sharing your experience with us and we're happy to hear you would recommend us in the future.

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Sara

SaraMetropolitan Adelaide, SA

ANZ home loan

published

I was very happy with the help that has been provided. The explanation was very good and clear and help me make the decision.
There wasn’t any extra charge.
Divya Gupta Help me in this process.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Sara , we're glad that you had such a great experience with our broker Divya.

Good profesional services

published

Good customer service.
Thank you Shriya Ghai for helping through.
No extra cost. Had some little issues at the beginning of the process but everything was fixed.
Got offered a good rate
Thank you

Transparency
Customer Service
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Arturas - Thanks for your review, we really appreciate it and am glad you're happy with the outcome :)

Exactly what we asked for

published

We had very specific goals in refinancing our mortgage. Michael Boateng found exactly what we were after and looked after the entire process. Very happy to recommend Michael and eChoice.
We originally purchased our home through eChoice in 2009, so they were the obvious choice for us again.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Mandy - Thanks for such a great review. We're happy to hear you had such a great refinancing experience. I will pass on this message to Michael.

Ian J.

Ian J.North Queensland, QLD

Excellent and prompt service

published

Holly was great to deal and very prompt with her responses and got onto anything required very quickly. All documentation was provided quickly and Holly did all the dealings with the bank.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeSplit
Loan Start DateSeptember 2020
Loan used forSecond Home
1 comment
eChoice
eChoice H.eChoice

Hi there Ian - It's good to hear how smooth your experience was with eChoice. I'll pass this message on to Holly.

Rob M

Rob MCentral Queensland, QLD

  • 2 reviews
  • 1 like

Works hard to support you

published

Michael Boateng assisted us greatly through clear and timely communication. Whilst the banks don’t make this process simple, Michael followed through diligently and delivered us a substantial saving. Thank you Michael and eChoice.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hey Rob - Thanks for leaving a review, it's made our day knowing you've had success with our broker Michael.

Great Service

published

My customer service experience with Shane Heness from eChoice was fantastic throughout the whole process. Shane is very supportive, he treated me with the utmost respect, and he is extremely professional. I would highly recommend Shane to anyone because you are in very good hands. Again, thank you Shane.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
eChoice
eChoice H.eChoice

Hi Cathy - We really appreciate this lovely review. I will pass on the message to Shane.

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Chris

ChrisGreater Melbourne (Inner), VIC

Excellent service - very over and above !!

published

Our experience in refinancing with EChoice and the wonderful Harry Park was fantastic. Nothing was too much trouble and he was able to secure us a very good interest rate in a timely manner. Thankyou Harry

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hiya Chris - We're very happy to hear you were able to secure the right deal for you. I'll pass on the message to Harry.

The reviewer stated that an incentive was offered for this review

Jo Lindhe

Jo LindheGippsland, VIC

Amazing Service

published

Our customer service experience with Shriya Ghai from eChoice was awesome! She got us the best interest rate and has saved us a lot of money. There were no unexpected extra costs with our refinance and it all went so smoothly, even with the current situation (Covid-19).
We cannot thank Shriya enough for her constant emailing and letting us know what was going on at every step, It was an absolute pleasure working with her! Shriya treated us with the utmost respect and was extremely professional all the time and made a hard choice for us a very easy one in the end... Thank you Shriya & eChoice , its been a pleasure doing business with you!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Jo - Thank you for such a great review for our broker Shriya - its amazing that we can continue to help our customers despite these unfortunate circumstances.

Jordan

JordanGreater Melbourne (Outer), VIC

Seamless transition Home loan refinancing!

published

I finally shopped around for a better home loan, and after finding eChoice i was quickly greeted by Shriya Ghai, who was very kind, helpful and professional. I had been putting off changing banks for a long time, but i am so glad I did. I discovered I could borrow more - if needed, and it was much lower than Westpacs interest rates.
Thanks again Shriya, & Macquarie Bank

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateSeptember 2020
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Jordan - It's great to hear you had such kind and patient service from Shriya, I'll pass on the message :)

John

JohnSydney, NSW

Excellent

published

eChoice have been great through the entire process of refinancing our home loan. Griffin was very easy to work with and provided a smooth and professional service. We would not hesitate to recommend eChoice to anyone looking to refinance.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forSecond Home
1 comment
eChoice
eChoice H.eChoice

Hey John - thanks for such a nice review - I will make sure to pass this onto Griffin.

The reviewer stated that an incentive was offered for this review

Noelene

NoeleneSydney, NSW

Divya Gupta of echoice is a gem

published

Divya turned the daunting process of refinancing my home loan into a breeze. From thoroughly explaining all my options, completing paperwork, getting back to me each time I needed a different aspect calculated- never making me feel like I was a pain with all my questions. I never had to wait ages for a response as she was always prompt in responding to me. Divya is professional, efficient and friendly- I cant thank Divya enough for helping me through the process and would absolutely recommend her to my family and friends

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
eChoice
eChoice H.eChoice

Hi Noelene - We love that you had such a wonderful refinancing journey with Divya. It's great to hear that the process was less daunting for you with her.

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Questions & Answers

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Paul H.asked

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whiteyasked

house stamp duty south aust, no FINANCE NEEDED

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