Thank You Very Much, Shane
Shane picked up my case from another broker and I'm so surprised he has handled my 2 loans so well. He was very knowledgeable, responsible and proactively followup with the banks for both of my cases. He even responded to me during the weekend when I got my new home. Without him, I would be very lost. I would definitely recommend Shane and eChoice to my friends.
Great customer service A+
Tareq Ghafoor was an absolute pleasure to deal with. He is very knowledgeable and and efficient in his service delivery. The whole process of refinancing was made simple and in my best interest. I felt valued, thank you.
A pleasant experience and a very professional service
Shriya Ghai was focused in delivering the best package that will suit my needs. She fight with the bank for the lowest interest rate that can be offered for my mortgages, and it came with no expenses for us. She gave me all the support and the best advice along the way from the first time we spoke until the final settlement of the loans. Thank you for the great job you have done.
Great experience refinancing with echoice
I have used echoice in the past and thought it was time to retouch base with them and see what our options may be. We were assigned to Shriya Ghai and she looked after us through out the process. I found when I had queries and questions she contacted me both via phone and email to explain the process and was always very fast at responding. I found she and I could have both communicated a bit more thoroughly about certain areas but overall she provided a great service and we will look to use echoice again.I cant reiterate how fantastic the response time was from Shriya Ghai. I felt like I was her only customer as she always had time to talk, knew my case and circumstances and followed up quickly.
Best deal. Best service.
Shane Heness at eChoice saved us money, solved any issues quickly, emails and returns calls quickly, answers my dumb questions, knew his stuff and is a good honest bloke to talk with. Very happy. I will be dealing with him again when the fixed term is over.
Good service from echoice
Went with Echoice and Shane Harness after contact a number of companies.
The reason we went with Shane was the personability of Shane and responsiveness to queries, also the competitive nature of the offerings. Although the main thing was that he was helpful in the process and provided a level of clarity on the products that I couldn't seem to get from other providers not to mention some of the other providers were rude also. Shane was responsive and patient in explaining the process and the options.
Personally I think going through a mortgage broker is the way to go since they are not locked into anyone bank.
Excellent service and efficient
We are so lucky to have Shane Heness at EChoice to working out on our mortgage. Everything went so smooth and he was so patient and helpful. Really can’t get the words together.
The reviewer stated that an incentive was offered for this review
One of the best brokerage service I have ever received.
I would like to specifically quote Adrian Hartanto (Senior Home Loan Specialist) at eChoice and appreciate his perseverance, focus and determination to handling every case diligently. Adrian is very pragmatic and always puts common sense first and strives to achieve the best results for the customers. He would go extra mile always to get the job done.
100/100 for Adrian's efforts and I would ANYDAY refer others to reach out to him for any refinance, new finance deals. True professional and definitely a go to person in the lending world.
The reviewer stated that an incentive was offered for this review
I was dealing with Shane Heness, he went above and beyond what he had to do to make refinancing quick and easy. Would not hesitate to use echoice again or recommend them. A very positive experience!
We were working with Shane Heness,he provided excellent service,always keeping us up to date, with everything,just couldn't do enough for us,and got us a great deal as we were doing a consolidated home loan,which required alot more work than just your standard hpme loan,and no we didn't receive any unexpected extra cost related to the loan.
Very professional and efficient
Shane Heness was very efficient, knowledgeable and professional. He listened to our objectives of re-financing and presented and explained applicable products to meet our needs. Shane's communication and follow up from the beginning to the very end has been very impressive. I would not hesitate in recommending Shane to our family and friends for their financial needs.
Could not have happened without Chris Hutton
I have never interacted with such a professional person in the finance industry like Chris before. Chris either has a magic wand or just knows his job very well, Chris makes it happen - I would call him the dream maker
Thank you very much Chris
I would love to express our appreciation to Christopher Hutton who helped us get a home loan. Friends referred him to us said he is very good. He is great with what he is doing. He is very professional and supportive. He is also great with communication and very organised. We really enjoyed our experiences with his help. We wouldn't be able to get the loan without his help. He is the one who can take care of you through the process of securing finance. Please give him a call if you need help. We also would surely recommend Chris to our family and friends.
True example of great customer service
I don't normally leave a review unless it is something out of ordinary. Excellent customer service from Adrian from eChoice is one such example. From the beginning to the end of finance approval process he is always once step ahead. Any questions or concerns, he will try to address them immediately. He always try to understand your requirements and tries to meet. Can't praise high enough for his confidence, calm and collective approach.
Great service and result!
We worked with Shane Heness who helped us get a home loan for our investment property. The service from eChoice has been fantastic from the first call. Shane has always been there and helped us select the best choice for us. Everything went smoothly - I highly recommend Shane and eChoice to anyone looking for a home loan. Btw Shane is very knowledgeable and if you are self employed, be sure to call him.
Great service, great outcome
Adrian has assisted us refinance and get an investment property that has allow us to decrease our debt and increase our income in the years running up to our retirement.
Australia's number 1 broker hands down
After shopping around I decided to go with echoice.
More importantly I managed to get paired with the most reliable and down to earth broker in Adrian Hartanto.
Made the whole process very easy and straight forward.
Adrian Hartanto answered all my questions and was very reliable. His super kind and his cheerful attitude made the whole process of getting our loan
refinancing a breeze
Hope u are as lucky as I am and in getting Adrian to help you with your loan process
I have found Shane Heness to be quite the ultimate professional within the field of housing finance. His extensive knowledge, attention to detail and quick timely responses have demonstrated a high level competence that is second to none. I would highly recommened Shane to anybody wishing to purchase housing property.
Would highly recommend
I had Shane Heness as my broker he was very informative and helpful with making the right choice when refinancing my home loan Shane stayed in contact and kept me updated with the progress of the loan application
Professional and Friendly Service
Shane Heness from eChoice gave my wife and I professional and friendly service as we refinanced our mortgage. He was very patient with our many questions and explained everything in terms we could understand. Thanks Shane!
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