Shane Heness, Broker, thank you for everything!
Shane Heness, a true gentleman and a fantastic broker. Shane was very focused and supported me from the initial application to the final outcome - my own home! Thank you Shane, you rock.
Shane Hennes echoice
After an drawn out, and stressful 3 years of unsuccessful dealings with my bank trying to refinance (who essentially gave up on me and told me I was out of options), I reached out to Shane via eChoice.
From the very beginning (first point of contact I received from Shane was within 24 hours from our initial online enquiry) I couldn't have been happier.
Shane did all the hard work for me! Communication was perfect. Clear, concise requests and understanding of all documents and paperwork was perfect , prompt confirmations when things were lodged and updates all the way thru I will be contacting Shane in the future
Fantastic service and knowledgeable
Robert Mcgillicuddy was fantastic, showed empathy, found solutions to problems. We were very impressed with the service we received from Rob at eChoice. We will recommend others to use this service. Thank you for your support through what was an ordeal in the end due to our unusual circumstances ie overseas, covid-19 and other things.
Excellent service from Shane - great experience.
Shane Heness provided outstanding service, making the confronting task of refinancing a mortgage and taking out a new home loan, painless, efficient and quick. Shane was always a pleasure to deal with, with a friendly, positive manner. Nothing was ever too much trouble for Shane and he was always very prompt with communications and replies. He was always able to answer all our questions and was very quick to respond to any issues that arose. A faultless experience. Can't recommend Shane highly enough.
My customer service experience with Shane Heness from eChoice was fantastic throughout the whole process. Shane is very supportive, he treated me with the utmost respect, and he is extremely professional. I would highly recommend Shane to anyone because you are in very good hands. Again, thank you Shane.
e Choice helped us with the home loan back in 2018. Dominic Carnevale was fantastic with his assistance throughout the process. Our individual scenario was pretty peculiar in regards to the 95% LVR (initial deposit), job scenario, residency scenario (initially) among other factors. But Dominic guided us really well especially being first time home buyers and not knowing the whole process, Dominic held our hands throughout the process. I have recommended Dominic and e choice to my friends and colleagues. I look forward to working with Dominic and e choice when next time we are in the market or when we can refinance.
The reviewer stated that an incentive was offered for this review
Thank You Very Much, Shane
Shane picked up my case from another broker and I'm so surprised he has handled my 2 loans so well. He was very knowledgeable, responsible and proactively followup with the banks for both of my cases. He even responded to me during the weekend when I got my new home. Without him, I would be very lost. I would definitely recommend Shane and eChoice to my friends.
A pleasant experience and a very professional service
Shriya Ghai was focused in delivering the best package that will suit my needs. She fight with the bank for the lowest interest rate that can be offered for my mortgages, and it came with no expenses for us. She gave me all the support and the best advice along the way from the first time we spoke until the final settlement of the loans. Thank you for the great job you have done.
Shane Heness from eChoice, you are the man to go.
Shane from eChoice is really professional, transparent and responsive. As every 1st home buyer acknowledges, securing a property is 1 big herculean task and equally stress is financials (home loan). When I was connected with Shane and eChoice, it gave me a great confidence that I'll be able to secure my property with minimal stress as handling financials was with best, responsive and honest Shane .
- Verified customer
Couldn't be happier!
As this was my first time looking to purchase a home, I needed all the help I could get. I called eChoice and was fortunate enough to speak with Shane Heness. Shane assisted from beginning to end, answering all inane questions I had along the way. He is VERY responsive, and being a property investor himself, he knows his stuff. I'm looking at the recent reviews as I type this and it is amazing to see so many other people have had the same experience. I look forward to working with him again for the next property!
Best home loan customer service service!
It was very surprised that I got served by the best customer service from Adrian Hartanto. He has not only helped me with my achievement for home loan approval but also went out of his way to helped me understand how the process of buying a home as well. I never could thank him enough. I would 100% give him 10 out of 10 and recommended for anyone wanting to get a home loan from echoice.
The reviewer stated that an incentive was offered for this review
Thank you very much Chris
I would love to express our appreciation to Christopher Hutton who helped us get a home loan. Friends referred him to us said he is very good. He is great with what he is doing. He is very professional and supportive. He is also great with communication and very organised. We really enjoyed our experiences with his help. We wouldn't be able to get the loan without his help. He is the one who can take care of you through the process of securing finance. Please give him a call if you need help. We also would surely recommend Chris to our family and friends.
True example of great customer service
I don't normally leave a review unless it is something out of ordinary. Excellent customer service from Adrian from eChoice is one such example. From the beginning to the end of finance approval process he is always once step ahead. Any questions or concerns, he will try to address them immediately. He always try to understand your requirements and tries to meet. Can't praise high enough for his confidence, calm and collective approach.
Great service and result!
We worked with Shane Heness who helped us get a home loan for our investment property. The service from eChoice has been fantastic from the first call. Shane has always been there and helped us select the best choice for us. Everything went smoothly - I highly recommend Shane and eChoice to anyone looking for a home loan. Btw Shane is very knowledgeable and if you are self employed, be sure to call him.
Great service, great outcome
Adrian has assisted us refinance and get an investment property that has allow us to decrease our debt and increase our income in the years running up to our retirement.
There every step of the way
David Bartlett provided exemplary service, knowledge and support.
Everything was accounted for and there were no unexpected changes or charges.
The loan couldn't have been easier and the packages I was offered were all very good and he endeavoured to find one to suit my needs.
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