Excellent customer service with attention to detail and thorough follow through
Harry Park from eChoice picked up from our previous broker (who has since left the firm) and showcased the same excellent level of support provided throughout the process of obtaining unconditional approvals for the investment loan we had applied for. He was meticulous in ensuring that we had all relevant information in place and was prompt in all his replies be it on the weekday or weekend.
Shane Hennes echoice
After an drawn out, and stressful 3 years of unsuccessful dealings with my bank trying to refinance (who essentially gave up on me and told me I was out of options), I reached out to Shane via eChoice.
From the very beginning (first point of contact I received from Shane was within 24 hours from our initial online enquiry) I couldn't have been happier.
Shane did all the hard work for me! Communication was perfect. Clear, concise requests and understanding of all documents and paperwork was perfect , prompt confirmations when things were lodged and updates all the way thru I will be contacting Shane in the future
Excellent service from Shane - great experience.
Shane Heness provided outstanding service, making the confronting task of refinancing a mortgage and taking out a new home loan, painless, efficient and quick. Shane was always a pleasure to deal with, with a friendly, positive manner. Nothing was ever too much trouble for Shane and he was always very prompt with communications and replies. He was always able to answer all our questions and was very quick to respond to any issues that arose. A faultless experience. Can't recommend Shane highly enough.
My customer service experience with Shane Heness from eChoice was fantastic throughout the whole process. Shane is very supportive, he treated me with the utmost respect, and he is extremely professional. I would highly recommend Shane to anyone because you are in very good hands. Again, thank you Shane.
Thank You Very Much, Shane
Shane picked up my case from another broker and I'm so surprised he has handled my 2 loans so well. He was very knowledgeable, responsible and proactively followup with the banks for both of my cases. He even responded to me during the weekend when I got my new home. Without him, I would be very lost. I would definitely recommend Shane and eChoice to my friends.
A pleasant experience and a very professional service
Shriya Ghai was focused in delivering the best package that will suit my needs. She fight with the bank for the lowest interest rate that can be offered for my mortgages, and it came with no expenses for us. She gave me all the support and the best advice along the way from the first time we spoke until the final settlement of the loans. Thank you for the great job you have done.
Thank you very much Chris
I would love to express our appreciation to Christopher Hutton who helped us get a home loan. Friends referred him to us said he is very good. He is great with what he is doing. He is very professional and supportive. He is also great with communication and very organised. We really enjoyed our experiences with his help. We wouldn't be able to get the loan without his help. He is the one who can take care of you through the process of securing finance. Please give him a call if you need help. We also would surely recommend Chris to our family and friends.
True example of great customer service
I don't normally leave a review unless it is something out of ordinary. Excellent customer service from Adrian from eChoice is one such example. From the beginning to the end of finance approval process he is always once step ahead. Any questions or concerns, he will try to address them immediately. He always try to understand your requirements and tries to meet. Can't praise high enough for his confidence, calm and collective approach.
Great service and result!
We worked with Shane Heness who helped us get a home loan for our investment property. The service from eChoice has been fantastic from the first call. Shane has always been there and helped us select the best choice for us. Everything went smoothly - I highly recommend Shane and eChoice to anyone looking for a home loan. Btw Shane is very knowledgeable and if you are self employed, be sure to call him.
Great service, great outcome
Adrian has assisted us refinance and get an investment property that has allow us to decrease our debt and increase our income in the years running up to our retirement.
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