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Econnect Solar
4.2 from 30 reviews · View Statistics

Reviews

4.0

25 reviews
  • Value for Money
    4.0 (24)
  • Product Quality
    4.3 (23)
  • Return Claim MadeYes · No (25)
  • Customer Service
    4.3 (24)
  • Warranty Claim MadeYes (0) · No (24)
  • Purchase Price$9,447.78
  • Timeliness
    4.5 (8)
  • Job Satisfaction
    4.8 (9)
  • Rates and Fees
    4.4 (7)
  • Installation
    4.4 (21)
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Polso
PolsoNorthern Region, NSW

After sales assistance was terrible

published

The salesman was exceptional... but he left! We signed up in November, wasn’t installed until feb, it was as if we were forgotten about. Do not bother to try to contact them via their email as I have sent 3 and am still waiting a reply. If they call they leave no message so you have no idea who called. Was promised 19c feed in, have 9 so now have to shop around
On top of this the installers forgot to install the hot water timer so now that has cost me more and I have to chase that up.
When I eventually spoke to someone they were great

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
2 comments
Econnect Solar
Rachel W.Econnect Solar
Econnect Solar
Rachel W.Econnect Solar
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

308 reviews
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Helen and Col Watt
Helen and Col WattSouth East Queensland, QLD

Strongly recommend Econnect for your solar needs.

published

The sales person was very genuine and knowledgeable, and we were kept well informed and everything was explained clearly re the installation process.
This company excels in after-sales service, which is fairly rare these days.
Their installation was seamless and well organised and carried out by polite and respectful workers.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$7,300.00
1 comment
Econnect Solar
Rachel W.Econnect Solar

Thank you so much for your review! We love hearing from happy customers, especially when we pride ourselves on our in-house team and aftercare :) Have a good one!

Very Happy

published

Very happy with the whole setting up great service
Everything was straight forward and easy
Definitely recommend this business for solar installation

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Econnect Solar
Rachel W.Econnect Solar

Thanks for review Clare! Glad the process was easy, we try to keep it as simple as possible!

With kindness,
Rachel from Econnect Solar

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Best thing we ever did

published

Econnect was really helpful from the start with Price and what we really needed , right from the sales people to the installors . We put a 40 panel, 10kw system and have not had a power bill since. We use power as useual , a/c’s and reverse cycle heat all really good.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel Purchased330
Warranty Claim MadeNo
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Chris Hochkins
Chris HochkinsSydney Surrounds, NSW

Well done Econnect

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8.5 KW
Panel PurchasedQcell
Warranty Claim MadeNo
Dane
DaneHunter Region, NSW

Couldn't be happier!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedLongi x38 Panels
Warranty Claim MadeNo
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

308 reviews
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Kristy F.
Kristy F.Hunter Region, NSW

Absolutely brilliant!!!

published

From the very beginning, we knew we were getting more than just solar panels with Econnect Solar.
With the multiple home visits and after hours phone calls where all our questions were answered, to the follow-up conversations about how to install and read the solar app, it was like a mate was doing a job for us. They were incredibly professional. The skilled workmanship is visible every time we look at the roof, and we’ve had multiple conversations with neighbours about “who did your solar panels?”. We never felt pressured; they explained everything so clearly that it made sense to go ahead. We can’t recommend Econnect Solar enough!!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedRisen solar panels & SunGROW Inverter
Warranty Claim MadeNo

Great service!!

published

We had our solar installed by eco connect 18 months ago, haven’t paid an electricity bill since.
After sales service is excelled with friendly staff
Would recommend to anyone looking for solar.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Econnect Solar
Rachel W.Econnect Solar

This is amazing Cheryl! If you can please contact me at marketing@econnectsolar.com.au I would love to speak with you about your bills :)

With kindness,
Rachel from Econnect Solar

Glenda
GlendaRichmond-Tweed, NSW

Great service

published

Extremely happy with every aspect of Econnect. System installed several months ago. A fast, neat and tidy install by very respectful tradesmen. We were consulted every step of the way. After sales service great, checking that all was ok with power savings. Being in our seventies we have really appreciated the good old fashioned service, so rare these days. Absolutely no hesitation in recommending Econnect.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Econnect Solar
Rachel W.Econnect Solar

This is wonderful to read Glenda, we pride ourselves on our good old fashioned customer service, and our hard working in-house team. Enjoy your newfound power!

With kindness,
Rachel from Econnect Solar

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Great customer service

published

Guy who came for consultation was really knowledgeable and answered all questions.
Install was quick and easy and everything is working really well.
Great customer service and great experience all round, highly recommend.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Econnect Solar
Rachel W.Econnect Solar

Thanks Amy! There is no such thing as too many questions :)

With kindness,
Rachel from Econnect Solar

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Ellen
EllenHunter Region, NSW

Great results

published

Was approached by a nice young man on the door who organised an appointment for later that evening. Sales person explained everything and we decided to go ahead which im glad we did cause now we have free power. Haven't paid a thing since

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedRisen
Warranty Claim MadeNo
Purchase Price$8,000.00
1 comment
Econnect Solar
Rachel W.Econnect Solar

Thank you Ellen! We hope you're enjoying the benefits of your new system :)

With kindness,
Rachel from Econnect Solar

Rachel
RachelHunter Region, NSW

Happy as Larry

published

Happy with the service. Everything went smooth. Love the product, pay as ya go option was a great idea. Professional and courteous. Cant wait for the next bill! Cheers guys

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel PurchasedQcell
Warranty Claim MadeNo
Purchase Price$8,500.00
1 comment
Econnect Solar
Rachel W.Econnect Solar
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

308 reviews
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Adrian
AdrianMurrumbidgee Region, NSW

Top Job

published

Great service from the guys at Econnect, couldn't be happier. Alex was great in the first meeting, the boys on site day of install were polite and professional and the Kirsty answered all our questions the day day after. Overall, very happy

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedQcell
Warranty Claim MadeNo
Purchase Price$14,000.00
1 comment
Econnect Solar
Rachel W.Econnect Solar

Cheers Adrian, would love to hear how much you're saving now :)

With kindness,
Rachel from Econnect Solar

Dodgy!

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedRisen - 330W Panel
Warranty Claim MadeNo
Purchase Price$13,530.00
1 comment
Econnect Solar
Rachel W.Econnect Solar
Amy G.
Amy G.South-Eastern Region, NSW
  • 3 reviews

Misleading salespeople

published

We got a call from eConnect to offer us a system that ‘pays for itself’. Salesman came
to our house for a consultation and dodged questions about payments, turns out it’s a 5 year payment plan and includes interest. Quote was not explicit about interest, and emails from the salesperson were very unprofessional - screen shotting bad reviews from competitions to sway us. I commented on a Facebook ad that again claimed no upfront payment or interest, my comment was deleted. Avoid this company

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Econnect Solar
Rachel W.Econnect Solar
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Questions & Answers

Michael ward murray
Michael ward murrayasked

What was the outlay for your system a salesman came here today and told me there was no money outlay on my part

2 answers
Chris
Chris

Pretty sure the initial outlay for the system was a 10% deposit

Econnect Solar
Rachel W.Econnect Solar

Hey Michael and Chris,

If you work 25+ hours per week, are over 18 years old and own your own home, you may eligible for the Australian Government Solar Rebate. If so, there is absolutely no upfront cost, and you can pay your system off over five years in fortnightly repayments with our 100% Aussie owned finance partner, Brighte.

If you're interested in finding out if you qualify for the rebate, please give us a call on 1300 047 889.

With kindness,
Rachel from Econnect Solar

Get an answer from our members and Econnect Solar representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected, Hybrid, Off-Grid and Portable
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected, Hybrid, Off-Grid and Portable
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